DellReviews 540

I ordered a new Dell XPS 15 on July 15, and it said it shipped on July 21, and would be delivered on July 28. Then they said it was coming from Asia, and would be a min of 14 days to get to the US, at which time I would get updated tracking info from Fedex and when it actually would be delivered. I was charged on July 21 for the laptop. No updates have been posted since that time, and every time I reach out to customer support, they give me the runaround, saying they will escalate the ticket, and will hear from logistics support. But no one has a reached out to me, and I don't have a laptop in time for school. But they have my money. Expect long delivery times or Dell laptops since they are all coming form Asia, and if you need it fast, don't order from Dell. The receive date they give is bogus, since there is no way they can get it to the US in under 14 days.

Fast turnaround and fast delivery. I enjoyed everything! Thank you. I recommend it to everyone.))))))

Dell has gone done the toilet. Tried to order a replacement battery for a laptop. Used chat to confirm the part. Won't go into details - but horrible and long experience. Switched to phone. Not much better. Dell thinks there automation and cheap over seas sales is a smart move. Humans are still the consumers. Dell gone bad.

Sehr gutes Geschäft. Es ist nicht das erste Mal, dass ich Waren bestelle. Die Berater sind sehr professionell, die Ware ist einwandfrei und die Lieferung ist schnell und bequem!

Bought a xps 15 and it took almost 2 months. Ths to get it. Paid 6k for it and it was stuck with them for 2 months. They did not specify on their website that they build it in China and ship it over. Very dodgy. Kept delaying the order citing lack of parts will be taking it up to consumers affair misleading the public.

I have bought so many different brands of laptops over the years and Dell is clearly the best brand. Every laptop I have bought from Dell has met my expectations. Dell makes good quality laptops. I just bought the Inspiron 15 5000 laptop and it's AMAZING! It's FAST and I LOVE it! The keyboard lights up too. Thank you Dell! I will never buy any other brand of computer except Dell.

Just wanted to inform you, your latest commercial is offensive. The whistling reminds people of sexual abuse.

I had made a mistake on the website and I luckily got connected to Syed Tahir this man helped me solve my problems not only with speed but genuinely caring for the situation.

It's all overseas customer service by ppl who have no idea how to do anything but read a script. The Dell site logins keep changing and I can't even fo d my invoices and orders from previous years.

Worst experience ever! I ordered a computer, paid for it with Paypal, received the computer, son very happy. Invoice says it was paid. A year later, they sent me emails that I still haven't paid for the computer. I opened my account--it says it has been paid for. I called, and representatives say to ignore everything because it is fraud. So I do what I am told. I ignore the numerous e-mails and then calls. I contact Dell again. It's all ok, ignore. Now, another year later, I have received a letter from a lawyer saying I owe Dell money. I very well may, because after researching more, I can't find the record of the transfer. But I don't even know how to pay them since it doesn't show up in my account and I am extremely wary of paying some random person who I can't even confirm works there over the freaking phone. But now they have added over $50.00 to my original bill and I still can't get it confirmed from contact that I do owe them money or how to pay even because I have some freaking letter from some law firm that I don't even know really exists. Customer service is impossible! And I am really mad now. Never would I ever ever ever buy anything from Dell again.

I ordered a refurbished Alienware PC and after two days my order was cancelled. I called Dell to find out why it was cancelled and was told no one responded to the verification check. No verification email or phone call was ever received by me. I asked if it was too late to verify and and was told that it was no problem and that the system had not sold. The verification department told me that the order would go through the following morning. As of this writing, my PC has still been cancelled and I assume that I need to find another PC to order. You would think the service would be better for a $1900+ order. I have been ordering Dell PC's for many years and it is sad to see how far this once great company has fallen. Needless to say, I need to find another company to do business with moving forward.

I have had an ongoing issue with my computers. I paid 3700 originally in Nov 2021 for an Alienware laptop.
Since then, I have had:
4 technicians within the first 10-11 months for that laptop.
They replaced the Motherboard, fans, speakers, everything within it.
It ended up dying again and needing to be swapped anyway.

With the replacement "brand new computer" they sent me:
I had to fight to get ANY kind of warranty on it even though they used a month or two of my warranty building this computer.
Within the first 6 month warranty they gave me, I have had 1 tech out and many other calls in about issues that are not resolved but are not computer breaking so i have just been dealing with them.
The second tech was scheduled for 6/21 after being pushed back a week. He changed out the motherboard and the computer has not been overheating since. Today 6/27, the computer power button started to blink red and blue which is exactly what it did the last time right before it stopped working all together. Someone from dell called me and "all they could offer" was to mail in the computer to have it tested in a "controlled environment" and then ship it back to me in perfect working order. The agent told me they could not even think about offering a refund to me because it is over 30 days in. This does not make sense because one of the other agents put in a request for a refund -so what were we applying for? The agent just kept repeating himself so although i did not accept his response i told him i understood and would think about it.
At this point i am convinced that the computer will again die unexpectedly like all the times before and that i will not be able to do the things I need to do on it on a daily basis. So i am asking for a refund so that Dell and I can part ways and I can get something more reliable. I thought the spending the extra money would make it more reliable and mean I would have a good experience but I have had anything but.

Dell used to be a great brand. I had Dell laptops before and repurchased them. Sadly the brand is no longer the quality it was and the customer service is no existence. I have had dozens of customer care reps hang up on me or transfer me while I was in the middle of speaking. They have put me on hold never to come back. Dell is no longer the great company it was - DONT BUY A DELL.

I will never buy a Dell again.

Dell Technical Support, both local vendor and Dell Houston Repair Depot, failed to solve an annoying problem (mouse and keyboard randomly freezing) that plagued my new XPS 15 9500 for the entire first year. After having the keyboard and mouse replaced and then finally reinstalling the operating system to no avail, Dell offered to send me a refurbished system replacement with no warranty. Since my system had been reinstalled, it would seem that either my own system was "refurbished" or that Dell could have refurbished it to correct the problem. Either way, I spent too much time trying to communicate with Technical Support and even more without my laptop while it made a trip to Houston without any solution to the problem. I certainly did not extend my support contract, and I will not be replacing any computer with a Dell product in the future.

Hello! Dell precision 3550 needs to be tested with windows 10 version 1903 and 1909 it gives me a blue screen error code when i try to install dell support assist. So dell precision 3550 isn't good!

Had my laptop for 11 months and it crashes every time I move it. I called support and a tech came out and replaced the mother board but in the process he locked me out of my computer. It is now in BitLocker Recovery but my computer can not be found so now I have to reset everything back to factory settings. I have lost a years worth of school work, games, etc. Make sure you link your computer to your Microsoft account. The techs don't know to tell you to do it before they screw things up and the reps on the phone do not speak very good English so you just get more irritated trying to communicate. Don't buy Dell.

I called several times to get a fix. The computer ran very slowly from the start.
The company would not take responsibility of "software issues"
If I bought a car with software defects, even with say the radio, the dealer would take responsibility.

Paul

Recently bought a dell machine in February 2022/ Problems with Touchpad and shimmering curser. Tried all steps to correct including taking into repair centre 2 times which did not resolve the problem. This purchase was replaced with a new machine which also had problems with the fan and touchpad. Sent for repair where they could not source the replacement parts in time. Basically paid circa £1150 for a machine not fit for purpose. Extremely disappointed with the product. I am sure somewhere in the process of manufacture there is a breakdown in quality. From my experience, paid a Rolls Royce price for a product which failed. Couldn't currently recommend a Dell product based on my experience.

Dont trust these botted reviews dell have poor quality product and their nsupport in non existent. Dont buy their products!