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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,528
value
72
shipping
73
quality
13,271
This company responds to reviews on average within 0 days

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14,842 reviews

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GB
1 review
0 helpful votes
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3 Seater Sofa Cover
May 22, 2021

Really pleased with my made to measure cover, perfect fit, great quality & would definitely order again.

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Great customer care
May 22, 2021

The team did everything to ensure the cover I ordered was the right fit by double checking measurements. Very responsive to emails.

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Very efficient
Perfectly made
Would definitely recommend

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Custom cover
May 22, 2021

Absolutely delighted with cover from ease of ordering to delivery and fits perfectly

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Well worth it
June 21, 2021

Very easy to measure the guidance is good. Sadly UPS let the experience down as they gave me 3 different dates to expect delivery stayed in but no show went out for the day and they arrived took nearly 3months to get them but well worth it very well made and the cushion covers have transformed my tired garden table and saved me a fortune.

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Not what I was expecting, could get the same product here in the UK for virtually half amount I paid for this and then UPS appeared to loose the package for almost a week!

Date of experience: May 22, 2021

Web site is slightly hard work, seem to have had to...
June 7, 2021
Previous review

Web site is slightly hard work, seem to have had to enter my details twice!

Date of experience: May 8, 2021
GB
1 review
0 helpful votes
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Cushion covers
May 22, 2021

Took slightly longer than expected but worth the wait when they did arrived. Superb quality and fitted perfectly.
Would highly recommend and we will be making further purchases soon

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Great product
May 22, 2021

The product ordered was exactly what I wanted, although the delivery was delayed for a few weeks

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Garden cushion covers
May 22, 2021

I ordered fitted covers for my garden sofa. Very pleased with the quality and workmanship of these covers.

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Delivery Delays
May 22, 2021

The product is excellent. The delivery was not. The original quoted delivery date was longer than I would have expected. It was subsequently put back. It was eventually delivered 3 days after the latest promised date.

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Excellent product and service
May 22, 2021

Product is fantastic. Sizes exactly as ordered. Slight delay due to covid but they messaged me tracking as soon as they had it. Will be using them again for a bbq cover.

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Initially my design was not obviously available. I just needed a outdoor table protecting from bird mess etc. I was asked to send pictures and give exeat measurements and then to approve the design. It took a little longer than initially expected but product was a perfect fit. We are delighted with the service and the product.

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
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Excellent quality
May 22, 2021

Purchased two outdoor chair cushion covers which fitted perfectly and were of excellent quality. Just be prepared for a 3-4 week wait.

Date of experience: May 21, 2021
GB
1 review
1 helpful vote
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Sadly the review are correct, despite following the measurement instructions carefully, they still sent the wrong size and refuse to acknowledge responsibility. If you require accurate sizes then avoid! They state that the width will be 1 to 2 inches out but also state the height would be exactly as per the customers measurement. This is not the case and was also 2 inches out. Eyelets are also unevenly spaced so looks poor.

Date of experience: May 21, 2021
GB
1 review
0 helpful votes
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Still waiting
June 20, 2021
Updated review

Poor service
Don't know about product still waiting 6 weeks later, paid extra £20for priority delivery, no refund.

Date of experience: May 21, 2021

Still waiting
June 20, 2021
Previous review

Poor service
Don't know about product still waiting 6 weeks later, paid extra £20for priority delivery, no refund.

Date of experience: May 21, 2021
GB
1 review
0 helpful votes
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UK company?
June 20, 2021

After order missed 3rd delivery date I discovered that my items were being produced in India not in UK as I had been led to believe
Delivery just kept being postponed & same badly worded email was sent number of times signed by different 'people'

Date of experience: May 21, 2021
GB
1 review
0 helpful votes
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Excellent
May 21, 2021

I was nervous to order on line but I needed covers for my rattan.
The company were very supportive and checked everything I had done. Where unsure they asked for photos. Really good job and very pleased.

Date of experience: May 21, 2021
GB
2 reviews
0 helpful votes
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Garden furniture cover
May 21, 2021
Updated review

Excellent and easy to order will recommend this purchase

Date of experience: May 21, 2021

Excellent and easy to order
April 20, 2021
Previous review

Excellent and easy to order

Date of experience: April 20, 2021
GB
1 review
0 helpful votes
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Made in India
May 21, 2021
Updated review

Concerned when advised my order was stuck in India. Thought I was supporting UK manufacturing.
Web site deceptive. However when it did finally get here I was impressed with the seat covers I purchased..

Date of experience: May 21, 2021

Easy to order
April 23, 2021
Previous review

Easy to order

Date of experience: April 23, 2021
Brazil
1 review
0 helpful votes
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Very slow delivery but good quality product when telephoned for updated delivery date even then it was 3 more days later than promised.

Date of experience: May 21, 2021