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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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I had 3 tuff tarpaulins made to measure for my garden bar. Very pleased with the quality. I paid for one of them to be printed and was very pleased how it turned out. The estimated delivery date was about 4 weeks but part of my order was delivered in 2 weeks and the remaining part arrived a week later.
Relatively easy to use website but was slightly dissapointed with the long delivery having been informed twice of an earlier delivery date, had to wait an additional 2 weeks. However, when the cover arrived it was of a very good quality and fitted well. Would recommend!
Easy to negotiate website. Easy to order. Very well made to measure replacement covers for my garden furniture.
Excellent service and very fast delivery. Product was made to our exact specification and was of a high standard.
Excellent quality product, with excellent customer service, making bespoke cover for an unusually shaped item. You may find a cover cheaper, or one that gets delivered next day, but unless you have it specifically made to measurements you provide, it will look a mess, whereas this item fits perfectly and looks tidy when sitting in the garden.
Easy to order delivery quite slow but perfect covers when they arrived
Reasonable prices easy to order and got discount
Recently bought a peleton bike that needs to be used on a ground floor - very large so we will be using in the garage. Given it is an investment piece and needs to be covered we ordered a bespoke waterproof cover. It is very thick and covers the whole of the cycle and screen perfectly. Delighted with the fit and quality.
Recently bought a peleton bike that needs to be used on a ground floor - very large so we will be using in the garage. Given it is an investment piece and needs to be covered we ordered a bespoke waterproof cover. It is very thick and covers the whole of the cycle and screen perfectly. Delighted with the fit and quality.
Not yet received the product that I ordered some time ago. There were several issues with comms.
Delay in advising that material was out of stock and that I could choose an alternative.
Delay in agreeing final sale due to your design team not being able to use my sketch to proof the shape
I needed to replace our outdoor furniture cushions and decided to place an order with Cover & All. The ordering was very straightforward. There was a slight delay with our order but the customer service person I spoke to said that the order was delayed because the first batch of covers hadn't passed their quality control checks and they were being remade. The delay was only short and the quality of the cushion covers was excellent. They fit perfectly. Fully lined, quality zips and piping. Clearly made to last. Very happy.
We requested a zip so that the cover could be closed up as a bag to hold the cushion in place and protect. You unfortunately have not fitted the zip to the full length of the open end as we needed but have split the item in to 2 halfs with a zip in the middle but not one at the bottom so we could close it up.
We were looking for chairs covers. We took measurements as directed and in spite of the fact that the covers were meant to be made with a little slack they did not fit.- so the end result is we have two useless covers.
Great product! Very efficient service. Made to measure and fits perfectly. Thank you!
This seems a professional company, lots of help on website re measuring easy to up load reference photo and add name of chair and supplier.
This seems a professional company, lots of help on website re measuring easy to up load reference photo and add name of chair and supplier.
Very quick speedy delivery, easy to order online, delivered earlier than expected
I paid for expedited delivery on my order but was delayed by 3 weeks. Customer care where unable to provide any updates as to when delivery will be received. Which is a shame as the product is of great quality.
UK customers need to be aware that this is a USA business and customer services are hard to reach unless you are on line. The shipping also takes a long time when the item is dispatched.
I ordered these covers for an event and the shipping date changed 3 times ultimately missing the event. Customer services told me there was a material stock supply issue, so why sell the product if there is no material?
So the items took a week longer than stated. They apparently had none of the material i requested in stock. I only found this out when I called asking where my order was! Had I not have called I would still be waiting. The lady on the phone assured me it would be rushed through. The covers have only been on a day so cannot comment on durability
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date

