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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Found the website very easy to navigate and the prices extremely competitive.
Had a delay in receiving goods which was totally understandable, but don't think the chat agent handled my questions particularly well.
However, when product arrived it fitted perfectly. The material is good quality and the workmanship is of a high standard.
Would definite recommend.
They just didn't seem to be honest about my order delivery dates. This changed three times. First they blamed covid 19, then they said they were out of stock of the material, then it was coming from a factory in India.
But. And I do have to stress, the product is good and looks well made, which is what earned them their two stars.
The website was good and easy to use. The responses from the company were very good and the cover arrived on time. It is just perfect in size and quality. I have been delighted by the experience.
I ordered some made to measure shades. Measured everything three times, knocked 6 inches off for the D ring etc. You need to knock much more off. The website should give you total dimensions including the D ring etc once you have put your size in.
Mine are now not taught enough and don't look as good as they should
We are more than happy with our cover great quality and fantastic prices. Even turned up early which was a bonus. Would definitely recommend.
Really easy to add custom measurements and order. The products are exactly as measured so you do not need to add any margin for error, they are properly made to measure.
Really easy to add custom measurements and order.
So impressed with the continuous interaction and email updates to ensure that I was getting my requirements met. Took delivery after a couple of weeks of final requirements updates and I am extremely happy with the final result.
Ordered a bespoke canopy had images of what is entailed when i went thru the process of order and payment it said nothing about adding the fittings. When arrived theres no fittings. I called they said you should have added the fittings extra. I said it wasnt stated.to get it sorted i wanted to buy the fittings and they said i cant that they only come with the canopy lol. What a joke this is totally unbelievable and unacceptable where is the logic. I learn by experiences and know not to use again
Very pleased with the quality of the made to measure outdoor cushion covers. There was a slight delay and the goods were delivered slightly later than expected, but well worth the wait.
The product I ordered seems to be reasonably good quality in line with the price paid.
The whole process took weeks and it was delivered 3 days after the estimated delivery date.
I doubt I will order from coversandall again, not because of the product but due to the lead time, it's just too long.
Ordered made to measure table and chair covers but realised after placing the order that my colour and fabric wasn't the same for both. Phoned the number given and it was promptly answered and she very quickly resolved the problem. I even got a refund as one original cover was more expensive. The delivery date was accurate and tracked easily. Very pleased with all items.
Absolutely delighted with our fire pit cover fits like a glove and extremely good quality at a very reasonable price.
I ordered a cover for my external bar and coverall were very accommodating
The drawings were easy to understand and easy to add the dimensions to.
A very easy process to order a made to measure cover for anything you want.
I will certainly be using this service again
Ordered a custom size shade sail. Asked for help from the customer service team on measuring up as the site suggested. The guy was useless, just kept sending me the instructions but didn't answer any of my follow up questions.
When it arrived the colour of the sale wasn't as described, ordered the beige but what arrived was a lot darker than on the images shown and closer to brown.
Easy to use website and great quality product. Only thing I'd change is Velcro loops on the cushion covers as an option and possibly slightly faster delivery but was well worth the wait.
Very pleased with the replacement cushion covers for our Rattan Furniture. Has given it a new lease of life.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date

