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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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You are asked to give measurements and warned that you are not liable for mistakes, yet you add 8 inches of leeway to my order, making the sun shade totally unfit for purpose as it will not fit the space.
Shipped from India very quickly by UPS well tracked and within time frame. Good Quality for the money paid
Please confirm their will be no shipping delays
Table cover good quality however would not use this company again while they use fedex to deliver. Stopped in all day on day fedex said going to deliver (upto midnight!).
No notification and turned up without notice next day!
Very easy explanation of how to measure really quick service quality is fantastic really well made fit is great, they won't be blowing of in a gale would highly recommend
Very easy explanation of how to measure justhope ive done it right
Web site sizing program and ease of ordering was very easy
Thought I was ordering from a UK company Turns out the small tarpaulin I ordered that 3 weeks later has yet to turn up is coming from India. I needed it in a Hurry says it should of been delivered three days ago…… still waiting
Hello Simon. We aim to build long-term relationships by providing high quality products & superior customer service. Please accept our apologies if our service has not met your expectations.
Regrettably, we are unable to determine your concern from your comments. Please feel welcome to write to us at [email protected] if there's anything we can help with.
The ordering was easy and straightforward with clear images to help get the measurements right
Very good, easy to order and delivery was timely even though it came from India.
Fantastic service and proactively communicated with me to confirm measurements. Shipping etc was all fine.
Only disappointment was with the material itself, not at all what I was expecting based on the images on the website. Colour was a lot darker and material much coarser. One of the dangers of online shopping.
Title says it all ordered item for girlfriends birthday. 3 weeks later (6 weeks after i ordered) she still doesn't have her present
Hello Calum. We are very sorry for the disappointing experience you've had with your recent Coversandall order.
Though we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. We have already identified the points of failure that led to the delay on your order. Appropriate feedback has been shared with the team.
Thank you for bearing with us and giving us the opportunity to fulfil your order despite the delay. Your order was shipped on 24 June and we had shared the tracking information with you via email. We see on the FedEx site that your order was delivered on 5 July and trust that you are happy with your custom speaker cover. Per your last conversation with our support team we have also refunded the shipping fee you paid.
We sorely regret not meeting your service expectations and hope the quality of the product mitigates some of your dissatisfaction. If you have additional feedback for us, please feel welcome to write to us at [email protected].
They were super helpful and made sure I got the exact product I wanted
Custom made covers ordered and delivered with ease
Product ordered and paid for in full. Delivery date give, long since passed. No one could give me an update on where my goods have got to, or when I might see them. The customer service desk werent any help, telling me I had to send an email to another department.
Hello David. Please accept our sincere apologies for the delivery issue you faced.
The delivery date on your order was 22 June; your order was shipped on 14 June and should have reached you by the promised date. However, it seems to have been delayed or lost in transit.
Though we use global shipping leaders DHL/FedEx/UPS for delivery, we are sure you understand that once the package is handed over to the carrier we have no control over it. However, we accept full responsibility for delivering the product to you safely and are here to help with any delivery issues that arise.
Upon receiving your complaint on 22 June we did escalate this to our account manager at UPS requesting a trace. We have also copied you on that email. A trace request can take up to 7 business days to be completed.
Since there was no progress on the trace, on 1 July we initiated a replacement and also notified you by email. We see that the replacement was delivered on 9 July and trust that you are satisfied with your custom cushion covers. If you need further assistance, please do not hesitate to write back.
Wanted a specific sized sail to fit in a space where sunlight comes through. Ordered one from the site and was contacted within 24 hours just to confirm the correct size (my measurements were slightly off). Once confirmed it took a few weeks for it to arrive but the quality is very impressive. Would recommend.
Good service and good product which was made precisely to our measurements
Cover & All were very helpful with getting our dimensions exactly right ( unusual shape) before the manufacturing stage and the finished product was just right
All good so far will be happy when it's here and installed
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Simon, we are sorry to note your disappointment with the purchase and would like to share a few points for your note. Our product page clearly tells one that the final product would be constructed with an additional leeway, hence, the original order was made in accordance with our practices as there wasn't a note or instruction on the order, nor a schematic or an image to apprise us of your need.
Thus, this error does not fall on us or our constituent teams. Regardless, in view of client satisfaction, our complaint team has made a one-time exception by authorizing a replacement for this order without any leeway even though the requested proof wasn't shared in your complaint email. The replacement order is currently in "packed" status and will be shipped out at the soonest possible. Regards