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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very good website makes clear what your options are and what you need to do to get the result you want
So lovely to discover someone who makes affordable custom wedge cushion covers in colours other than white!
Great customer service - updated on delivery times - covers made to measure - perfect experience
Hey Heather! Thank you so much for your kind words! We're thrilled to hear that you had a perfect experience with your made-to-measure covers. It's great to know our customer service team kept you well informed throughout the process and that the covers fit just right. We truly appreciate your support and look forward to assisting you with any future custom needs!
I would not use, it took over a month to come and when it did it was the wrong thing, I am too tired to try and get it sorted.
Hi David, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Ordered bespoke covers for the flanges of my existing pergola to enlarge the cover over the patio set.
Cut to the sized I requested amd finished to a high standard. I had a small monetary order but was still treated thd ssme as a customer spending big sums.
Was delivered on time and securely packaged.
Hey Bernard! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The customer service team were incredibly helpful. Advised and supported.
Hey Russell! Thank you so much for your wonderful feedback! We’re delighted to hear that you found our customer service team helpful and supportive throughout your custom cover order. It’s always our goal to provide clear guidance and make the process as smooth as possible, so your appreciation truly means a lot to us. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
Good communication, especialy around the checking of measurements. The meterial used for the covers was of good quality and finished to a high standard. I have ordered several covers over the last few months and have been very pleased with the covers.
Hey Robert! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
After finding out the sail I ordered was made incorrectly... I highlighted this to the team with supporting evidence and still they have not dealt with my issue. You can only get through to a call centre and not the actual resolutions team.
Hi Lee, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy to order and the cover is top quality. Would definitely recommend.
Hey Steven! Thank you for your feedback! We’re thrilled to hear that the ordering process was easy and that you’re happy with the quality of your cover. It’s especially rewarding to know you’d recommend us — that means a lot! If there's anything you need in the future, we’ll be here and happy to assist.
Covers are excellent quality and fit Great communication. Very happy with my purchase.
Hey Jayne! Thank you for your feedback! We’re thrilled to hear that you’re happy with your garden furniture covers and that they fit perfectly. It’s especially rewarding to know that you found the quality excellent and the communication smooth throughout the process. Your satisfaction means a lot to us, and we truly appreciate your support. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Great product, perfect fit, good customer services, very pleased with purchase
Hey Jennifer! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Too Many people dealing with my inquiries... passed from one person to another... have to keep repeating my request to each person... seems very disorganised... takes a very time to get a quotation
Hey Declan! Thank you for your feedback. We're pleased to hear that you're happy with the product itself and your satisfaction is very important to us. However, we're truly sorry to learn about your experience with our support process. We understand how frustrating it can be to repeat your request to multiple team members, and we apologize for any inconvenience this has caused. Please know that your comments have been shared with our team to help us improve our internal coordination and response times. We appreciate your patience and thank you for bringing this to our attention. Should you need any further assistance, please don’t hesitate to contact us
After numerous interactions with design team: photos sent, measurements taken and retaken, when the cover finally arrived it is really just a bag that goes over the cockpit, quite baggy and doesn't seem to bear any relation to the measurements taken. Needless to say, considering the cost it is a very poor product.
Hi Colin, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Decent fit - slightly oversize, but snug up nicely. Material feels quite sturdy - only time will tell I guess, but happy so far.
Hey Rob! Thank you for taking the time to share your experience. We’re glad to hear the covers have a decent fit and that you find the material sturdy. We appreciate your patience as you put them to the test over time. If you notice anything or need assistance with fit or care tips, please don’t hesitate to reach out.
The person we spoke to was very helpful and made sure we got the measurements right. The cover is exactly what we wanted
Hey Susan! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The tarpaulin is generally as described though it is quite stiff and therefore not very flexible.
Hey Suzy! Thank you for your feedback! We're glad to hear the tarpaulin was generally as described. We understand your concern regarding its stiffness, we use a heavy-duty 237 GSM HDPE material designed to safeguard valuables in challenging weather conditions, which can make it less flexible. We truly appreciate your input and will take your feedback into consideration as we continue to improve our products. If you have any questions or need further assistance, please don’t hesitate to reach out.
The chair and settee covers are good, no issues there, but the customer service is terrible, I opted for the fabric with the 7 year warranty, but I could not find anywhere on the website where the details of the warranty were stated( I still do not know these details), therefore I telephoned the company, I was told by the representative that she could not help me as she was in the wrong department, she said a representative for the correct department would call back within the hour( still waiting for the call)
I then decided to try the chat feature, the person who I chatted with did not seem to grasp what information I was trying to glean, eventually she said that she would forward me the warranty details within 48 hours via email( once again, still waiting).
I do want some more covers, but this experience is putting me off going with this company
Hi Ian, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Great communication with company was fully informed on updates & delivery of the product Very happy with my purchase Looks good & fully waterproof No flapping around in the wind it's solid in place! Love it Thanks
Hey Lee! Thank you so much for your kind words!
We're thrilled to hear that you're happy with your purchase and that the product meets your expectations in terms of quality, fit, and durability. It's great to know that the cover is holding strong and staying put—even in windy conditions!
We also appreciate your recognition of our communication and update process. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Hello! Thank you for your enthusiastic endorsement! We couldn’t agree more—investing in quality covers ensures durability and long-term satisfaction. Your advice to “buy right, buy once” truly reflects our commitment to providing products that stand the test of time.
We appreciate your support and hope to continue delivering the quality you expect.
If you ever need assistance or have questions, please feel free to reach out.
I ordered the cover, when the invoice arrived for checking the top and bottom measurements were the wrong way round, I telephoned and told the guy, he reversed them but told me it was £18.69 extra when I asked why he said the extra fabric involved, I said it was exactly the same measurements but just reversed so I couldn't see why the charge as overall no extra fabric would be needed, he argued with me about this, in the end I lost the will and just paid, as we needed the cover, I should have cancelled the order and asked for my money back, they are good quality products but I won't be buying from them again
Hello! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the measurement adjustments and the additional charge. To clarify, the extra charge is sometimes applied when measurements are reversed because it may require a different cutting layout or extra fabric to ensure the cover fits perfectly and maintains its quality and durability. Our team’s intent was to ensure the best fit, but we regret if the explanation was not clear. Your feedback is important, and we will share it with our team to improve how we communicate these details and charges. If you would like to discuss this further or if there’s anything we can do to make things right, please don’t hesitate to reach out.
It's fantastic being able to design unique covers for anything you want, the design team over all are very good at talking through your requirements, however the didn't execute 100% what i needed but perhaps that was me not giving enough information. Shipping was terrible, I paid extra to expedite the shipping as the item was needed desperately and they took 3 weeks longer than originally stated with no refund of shipping costs.
Hey Joe! Thank you for sharing your experience—we’re glad our design service was helpful and that you enjoyed creating a custom cover. We understand that communication can impact the final result and are always here to help fine-tune things. We’re truly sorry for the shipping delay, especially since you paid for expedited delivery. We know how frustrating that must have been and are reviewing our processes to help prevent this in the future. Please feel free to reach out so we can make things right. Your satisfaction is very important to us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Suzan! Thank you for your kind feedback! We’re glad to hear that you found our website easy to use and informative. It’s great to know that the options and steps were clear in helping you get exactly what you were looking for. We appreciate your support and look forward to assisting you again in the future.