On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The company made the buying process easy, communication was good at every stage from ordering to making, then informing us of delivery date
Three items were relatively standard the other, an egg chair, was more bespoke. The designers took time to check that they had every possible measurement, shared the mock ups and ensured the end product was a perfect fit - I can thank them enough.
The quality of material, stitching and customer service are by all five star.
Hey Andy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
What you get is nothing like what is advertised and the customer service is disgraceful
Hi Andrew, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Product was good but service and trying to get answers was very poor. Delayed for a month due to a second agreement of the design that they didn't explain to me. Have to look on the website to find the answer. No way of agreeing the design bar going via live chat. Eventually agreed and then another month awaiting dispatch. Finally sent. Tracking is useless as they say they are delivering on one day and it turns up 3/4 days after that with no explanation. Contacted customer services but they did not seem at all bothered despite the delays. Won't use again
Hi Phil, Thank you for your feedback, and we’re truly sorry to hear about the frustration you experienced throughout the process.
We’d like to clarify that once your order was placed, our team sent a design confirmation email to ensure everything was accurate before moving forward. As we did not receive a response initially, a follow-up call was also made to assist in expediting the approval. Once we received your confirmation, the order was moved into production and subsequently shipped.
We understand that the tracking updates and overall communication may not have met your expectations, and for that, we sincerely apologize. Your experience is important to us, and we are continually working to improve both our processes and service.
If there’s anything further we can do to assist or make this right, please don’t hesitate to reach out. We value your business and appreciate you taking the time to share your concerns.
I oder a cover for a unusual shape garden furniture and the service was excellent measuring it properly when is arrive it fitted perfectly the quality is excellent
Hey Huw! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Liz! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
WE PURCHASED A CORNER SOFA FROM MAZE, HOWEVER THEY WHERE OUT OF STOCK AND SUGGESTED WE LOOK ONLINE. WE LOOKED AT NUMBER OF ONLINE SITES FOR MADE TO MEASURE COVERS.
COVER & ALL HAD THE BEST RANGE OF COLOURS, AT GOOD PRICES. THEIR WEB SITE IS CLEAR ON ORDERING, WITH A CHECK SYSTEM TO ENSURE THE RIGHT MEASUREMENTS. THE RESULTING PRODUCT IS GREAT AND AND FIT FOR PURPOSE.
HIGHLY RECOOMEND.
Hey Stuart! Thank you for your review! We’re delighted to hear that you found exactly what you needed with us after your initial search. It’s great to know that our wide range of colors, competitive pricing, and clear ordering process made your experience smooth and satisfying. We're especially thrilled that your custom cover turned out to be a perfect fit and met your expectations. Your recommendation means a lot to us, and we truly appreciate your support. If you need anything else in the future, we’re always here to help!
This is not a UK company it's Indian, run by Indian call centre that doesn't own up to there mistakes and then do not fully refund you
Hello! Thank you for your feedback. We’re truly sorry to hear that your experience with us has not met your expectations.
While we are a global company with support teams across different regions, including India, our commitment remains the same—to provide quality products and a high standard of customer service to all our customers, regardless of location.
Regarding your order, we understand how disappointing it can be when the final product doesn’t work as intended. As noted, our team issued a partial refund, including the full shipping cost and 40% of the product value, in line with our custom order policies.
We’re genuinely sorry for any frustration caused and appreciate your understanding. If there’s anything more we can do to assist, please don’t hesitate to let us know.
From order to delivery took over 3 weeks.
Item manufactured in India despite the website suggesting it's UK based.
Tracking info provided but took ages.
Also email asking for review was addressed to "Dear -Testimonial-Desktop.png"... Very poor!
Hey Peter! Thank you for taking the time to share your experience. We’re very sorry to hear about the delays and confusion you encountered with your order.
While we are a global company with support teams across different regions, including India, our commitment remains the same. We regret if this was not evident during your ordering process and for any impression that the website may have caused regarding our base of operations.
Additionally, we sincerely apologize for the error in the review request email. That was certainly not up to our usual standards, and we've flagged this with our team to ensure it doesn’t happen again.
Your feedback is valuable and helps us improve. If there’s anything further we can do to assist or make things right, please don’t hesitate to reach out.
If I could give negative stars I would. I can honestly say I have never experienced such a shocking company in my whole like. What lurks beneath a very nice well produced website is a company somewhere east, possibly India. The design team and call centre is appalling and I would seriously question their comprehension of English. Ended up cancelling my order as spent a week on the phone with them - be warned
Hi Geoff, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Hey Carol! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Really pleased with the cover we've bought for our Honwave boat. Never seen such a weather resistant fabric and it fits like a glove. Our only disappointment is the style of strap that is provided to secure the cover which we find a bit difficult to tension when on the boat. We have to crawl underneath the boat to do this.
Hey Simon! Thank you for your kind review! We're delighted to hear that the cover fits your Honwave boat perfectly and that you're impressed with the quality and weather resistance of the fabric. We also appreciate your honest feedback regarding the strap style. We understand that ease of use is important, especially when securing the cover, and we’ll be sure to share your comments with our product team as we continuously look for ways to improve our designs. Thank you once again for your support—we hope the cover continues to serve you well for seasons to come!
Very good. Easy to use website and ordering instructions. Great options in colour and range.
Hey Dafney! Thank you for your kind words! We’re so pleased to hear that you found our website and ordering process easy to use. It’s great to know you appreciated the variety of color and product options we work hard to provide a wide range to suit every style and need. We truly value your feedback and look forward to serving you again in the future.
I found your service to be fast, reliable excellent quality. The cushion covers have been used outside on my roof terrace each summer for the past couple of years and still look like new. I have since bought some more and again and very happy with them.
Hey Michelle! Thank you for your feedback! We're truly honored to have you as a repeat customer and thrilled to hear that the cushion covers have stood the test of time—even with regular use on your roof terrace. It's great to know that you've returned for more and are just as happy with your latest purchase. Your satisfaction and trust in our quality and service mean a great deal to us. If there's anything we can do to assist you in the future, please don't hesitate to reach out.
Website easy to use and last time you provided outdoor cushion covers they were great and are still like new 2 years later
We were honestly really pleasantly surprised when we received our covers. The workmanship and material were brilliant as well as the colour, quality zipper and water resitant. Garden bench looks great. We are getting a lot of complements. Just need this rain in London to stop now.
Hello! Thank you so much for your wonderful feedback! We're absolutely delighted to hear that the covers exceeded your expectations and that you're impressed with the workmanship, material, and overall quality.
It's especially great to know your garden bench is getting compliments—it sounds like a beautiful setup (if only we could do something about the London rain!). Your satisfaction means a lot to us, and we're so pleased to have been a part of your outdoor upgrade. If you need anything further, we’re always here to help.
Well made, competitive price, took a couple of weeks but custom sizing
Hey Richard! Thank you for your kind words! We're so glad to hear that you’re happy with the quality and value of your custom-sized product. While custom orders can take a bit more time to produce, we truly appreciate your patience and are delighted that the final result met your expectations. If there’s anything more we can assist you with, we’re always here to help.
Easy from start to finish. The fit and quality is fabulous and we would definitely recommend this product
Hey Cliff! We are delighted to hear that you are pleased with our product and process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Item ordered and delivered exactly as requested. A great experience.
Hey Jem! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Phillip! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very helpful company and helped me with a delayed package by the courier and kept in touch via email throughout whole process and product is a high standard
Hey Sam! Thank you so much for your wonderful feedback!
We’re delighted to hear that you were happy with the communication and support you received throughout the delivery process. It’s always our goal to keep our customers informed and cared for, even when issues arise beyond our control. We’re also glad to know that the product met your expectations in quality. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. If there’s anything else we can help you with, we’re always here for you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are delighted to hear that you are pleased with our product, service and process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!