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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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It is a legal requirement that the foam supplied for the cushions meets The Furniture and Furnishings (Fire) (Safety) Regulations 1988. However when I asked for a copy of the compliance cert they would not show me and could not provide any proof which is illegal.
Really pleased with the cover and would buy again very durable material
Hey Nikki! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great company who go above and beyond. Very very satisfied and so worth the money. Thank you for a great shopping experience
Hey Nicola! Thank you so much for your feedback! We're truly honored to know that your experience with us was perfect in every way. It means a great deal to our team to hear that you found value in your purchase and felt well taken care of throughout the process. We’re committed to going above and beyond for our customers, and your satisfaction is the greatest reward. We look forward to serving you again in the future!
Very easy to do, measured my cushion, sent in dimensions, after picking a material! Job done
Hey Nicholas! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Good quality, fits perfect and easy access when needed, looks great
Hey John! Thank you so much for taking the time to share your feedback. We're delighted to hear that you are pleased with the quality, fit, and overall design of your product. It’s always rewarding to know that our efforts in providing well-crafted and functional items are appreciated. Your satisfaction is extremely important to us, and we’re grateful for your support. Should you need any further assistance or have questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
Bought three custom made small tarpaulins for use as blinds on a wooden hexagonal gazebo and they're perfect. Great colour (beige), super quality, great price and prompt delivery. Will definitely use them again.
Hey Michael! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It took an extrordinary amount of time for this order to be processed, with having to ring/ email several times before the order was completed. Talking to your staff, the order could not be found, however, it was by email. My account showed the incorrect order for several weeks, and i kept getting the same design email asking about a product that had been changed.
However, i am satisfied with the final product when it arrived. It was just a lot of hassle to get to that point.
Hey Michael! Thank you for taking the time to share your experience. We sincerely apologize for the delays and the confusion you encountered during the ordering process. It’s clear that there was a breakdown in internal communication, and we understand how frustrating it must have been to follow up multiple times without clear or timely updates. Please know that we take your feedback seriously and are actively reviewing this case with our team to identify where improvements are needed across departments. Clear communication and a smooth customer journey are top priorities for us, and your insights will help us strengthen those areas. We’re glad to hear that you were satisfied with the final product, and we truly appreciate your patience throughout the process. If there’s anything further we can do to assist or make this right, please don’t hesitate to reach out.
Dreadful experience. They delivered completely the wrong size and have made it nearly impossible to sort out ( need an account, then a ticket raised, then the submit link doesn't work) stuck with a useless item and no way to resolve. Will try to resort to using a google review and see if that does anything
Hi Tim, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy to order from the website. Arrived fairly swiftly. Excellent and very well made boot liner. Substantial and fits perfectly!
Hey Rebecca! Thank you so much for your kind words! We’re delighted to hear that you found ordering easy, that your boot liner arrived quickly, and that it fits perfectly. It’s great to know you’re happy with the quality and craftsmanship of the product. We truly appreciate your support and look forward to serving you again in the future!
Until product arrives its irrelevant I don't know what i have paid for
Hey Graham! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Ordering was very straightforward but delivery was a bit slow.
Would thoroughly recommend the cover I purchased
Hey Graham! Thank you for your honest and thoughtful feedback! We’re glad to hear that the ordering process was straightforward and that you’re happy with the cover you received. Your recommendation means a lot to us! We do regret that the delivery took longer than expected and appreciate your patience. We're always working to improve our turnaround times and will certainly take your comments into consideration. Thank you again for choosing us
Looks exactly what I'm looking for and the reviews are very favourable
Great website. Easy to follow. Plenty of choices. The materials and colours are great.
Hey Kay! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I purchased a 2m x 1.8m cover with webbing and eyelets - primarily as a cost effective temporary solution to gauge required size before ordering up from one of the boating industry suppliers. The quality of the cover is that good that it will now stay in place as my permanent cover. It recently held up during a 10hr sail in 25knot winds - without any degradation to the eyelets nor webbing strips.
Very very impressed with this product.
Hey Keith! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
SLOW - ordered 2/06 arrived over two weeks later - wouldn't have ordered it if I'd known as needed it faster than this
Hello Anna, we’re sorry for the inconvenience caused. We always aim to ship our products on time, but we understand there’s always room for improvement. Your feedback is truly valuable to us, and we’ll certainly take it into consideration to enhance the customer experience. We're glad to hear that you're satisfied with the product received—thank you for your support!
The whole experience from placing my order to receiving and installing the product was excellent. I also contacted customer support with a question and this was answered immediately.
Hey Mike! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Overall a good experience. Expensive product but time will tell if it was worth it.
Hey Donna! Thank you for your feedback. We're glad to hear you had a positive overall experience. We understand that quality is an important consideration, especially with a premium product, and we’re confident it will prove its value over time. Should you have any questions or need support in the future, we’re here to help.
Good customer service, fast and reliable delivery, good quality covers, so far can't fault anything.
Hey Paula! Thank you for your positive feedback! We're glad to hear you’re satisfied with our customer service, prompt delivery, and product quality. It’s great to know everything met your expectations, and we look forward to serving you again in the future.
Excellent no hassle purchase, even made to measure there was little delay. Good delivery time.
Hey Ruth! Thank you for your valuable feedback. We're pleased to know that your made-to-measure order was processed smoothly and delivered on time. Your satisfaction is our priority, and we appreciate your continued support. Should you require any assistance or have future custom requirements, please don't hesitate to reach out we're always here to help.
Very good and satisfied with covers. Snug fit and great colour changes the look of my couches.
Hey Yvonne! Thank you for your kind words! We’re so glad to hear that you're happy with your covers and that they arrived promptly. It’s wonderful to know the snug fit and vibrant color made such a positive difference to the look of your couches. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
A good quality item at a very keen price, but disappointed with the slow delivery.
Hey Alan! Thank you for your feedback! We’re pleased to hear you found the item to be of good quality and great value. However, we’re sorry to learn that the delivery time did not meet your expectations. While custom items can sometimes take a bit longer, we understand how important timely delivery is and will continue working to improve our turnaround times. We truly appreciate your support and hope to have the opportunity to serve you even better in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tom, we're sorry for the inconvenience caused. Regarding your concern, we would like to inform you that the product page mentions that the insert is crafted from 32-density non-FR grade foam. You can view the details here: https://www.coversandall.co.uk/cushion-pillow-covers/cushion-insert/square-rectangle-cushion-insert-p We ship the product as per the specifications mentioned on the website. That said, our team will be reaching out to you shortly to address your concerns further.