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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Really pleased with product and shipping times. Comms also good throughout.
Easy to get the right shape and size. No need to be too generous with the measurements as they are made with enough extra to fit easily. Quick delivery exactly as promised.
Hey! Thank you so much for your kind words! We're glad to hear you found the website easy to navigate and that the sizing worked out perfectly for you. It's great to know your order was delivered on time and met your expectations. We truly appreciate your feedback and look forward to serving you again!
Very straightforward experience from start to finish.
Good online pictures, plenty of colours to choose from, and a quality finish.
Hey Roger! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Very easy ordering online and many options available. Cover is robust and made really well.
Hey Heather! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Brian! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The company seemed quite good at dealing with the order. However see the issues above
Hi Adam! Thank you for your feedback. We're glad to know the ordering process went smoothly for you. However, we noticed your mention of some issues - please could you let us know the details? We’d truly appreciate it if you could email us, so we can look into this and resolve it for you as quickly as possible. Looking forward to hearing from you.
Good quality and fit. Looks nice. Easy to fit, nice colour. Easy to order
Hey karen! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Cover arrived in good time. Impressed with quality. Placed on top of pergola gave good protection from the sun and keeps area below dry
Hey David! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Like many other reviewers, my shade was delivered way too small. The attachments do not reach the backets, even with the turnbuckles expanded to maximum. I only just got it to work by adding some extra rope to extend the fixings. Even then, the gaps around the shade are far too big and it just looks odd. Very poor considering it order the "Premium" shade option. Customer service said that this was not an error and that I should purchase another shade. Not recommended.
Hi Russell, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Hey Ewan! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very easy and professional. Made the necessary changes without any issues.
Hey Richard! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Very impressed with the quality of product received and how quickly it was made from measurements and sent out
Hey Sarah! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Brilliant price for exactly what I needed. Keeps car free of dirt
Hey Lorraine! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Ange! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Nothing to much trouble nothing goes ahead until you are happy with everything definitely reccomend second time I have used them
Hey Glenn! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This is our 4th cover. Quality fit and delivery has always been fantastic.
Hey Joanne! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Selected what my waterproof cover, size and colour. Came through quickly, well made and just perfect.
I found the website navigable, the product easy to order, perfect product and at an affordable price,
Hey Robyn! We are delighted to hear that you are pleased with our product, website and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Reasonably easy to order custom product
Great cushions, easy to add your own measurements online, kept informed. Would recommend.
Hey Jackie! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Product was easily identified and ordered.
Delivered in good condition.
Hey Stephen! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Quick and easy, simple site to place orders.
Extremely easy website to use and get what you are looking for. Blinds received of very good quality and to the exact measurements submitted, good value for money. We are very pleased with how they look and would recommend.
Hey Lorraine! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good choice of blinds and colours. Easy to navigate the website. Clear instructions on how to measure, easy to order.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Steve! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!