Cheap CaribbeanReviews 219

Don't ever go through Cheap Caribbean! We had to cancel a trip for December 2021 because of in unforeseen circumstances…but rescheduled for February 2022. We are only receiving less than half of our refund only if we schedule another trip by April 2022. I give them minus 10!

Do not trust what is written on website they don't mention about restrictions. So if you are ready for pay more have fun. Also customer service is sucks. They can't solve problems. Yes you can reach someone for lose your time not for solution. Chat, calls, emails... we tried all but nothing worked and all our fault is trusted their website.

We were supposed to travel in April 2020 and the pandemic hit. Obviously we could not go on the trip. We were specifically told they were refunded by the Airline, but did not refund us that portion and only gave us site credit. My wife and I cannot use the credits in 2021 for various reasons and asked to book for May 2022, yet they refuse to do so saying the deadline is December 2021. I called in 3+ times to speak to a supervisor for an extension, explaining our circumstances. Each time they "transferred" me, I got disconnected. This company is now stealing $2500 from us since we cannot use the credit in 2021. Completely unethical & unprofessional. Shame on this company. Avoid them at all costs.

I used cheap caribbean for q mini vacation for my youngest daughter and myself. The hotel we selected was rated as a five star hotel, but in reality was a terrible place to stay. NOW Emerald in Cancun its old, and not cared for. Food options are limited and not the best, and customer service was awful. I will never use Cheap Caribbean again. Very dissapponted and feel
I was manipulated through their fake virtual promotions.

We booked a 5 day all inclusive vacation that included flight. Upon checking in we discovered that the "ALL Inclusive" price did not include any bag; not even carry on! That added an extra $200 to our trip. So Stay away from this website and book elsewhere the headache of dealing with these people, their scam-like practices and their poor customer service is not worth the money you are supposedly saving up front.

The worst vacation and experience we have ever had. We booked a room with a double bed and ocean view, when we arrived at the resort in Cancun they informed us that they did not have rooms with a double bed and ocean view, it took us more than 3 hours to solve the problem, we were calling cheap caribian to See if they could help us but they never solved the problem, in the end they gave us a room and put a matress on us, at night it rained and our room flooded, they gave us another worse room and we kept insisting that cheap caribian help us But they never returned our call, not even to apologize, I recommend that you do not use this page because they are only interested in our money and never solve problems,

My husband and I have wasted multiple days and multiple hours each of those days getting the run around from Cheap Carribean. We paid for a trip cancelled because of Covid, and now trying to use credits has been an absolute nightmare. We cannot use the website, instead have to call a customer service rep to get it booked. Have attempted it now 3 times and each time has been over 2-3 hours on the phone with nothing booked. Each time is a different excuse with no actual result, just their hope we will hang up. Never ever will use this site again and will tell every friend and family how horrible it is.

Booked a trip months ago through this company. Have 3 of us traveling. Passport didn't come so 2 of us had to argue but was able to get a date change for the hotel/resort however 1 of us is still fighting in spite of an email from the actual hotel- resort saying they would change the date to accommodate us. But needed the request to come from the scam company Cheap Caribbean Instead they claim their entitled to over $1500 for the one passenger because he isn't permitted to change ( but the 2 of us at same place same time same company was able to change the dates.)
I am an a lawyer who is already started drafting a lawsuit to obtain either the money back or have the date pushed back like the other 2 travelers. I will seek punitive damages as their behavior is beyond egregious! I have spent over 10 hours trying to get this rectified. My time is valuable and I do charge hourly. They clearly don't care about any customers and need to be hit hard with a huge money judgement. ( Apple Leisure Group is the owner of this place) This Corporation has plenty of funds to pay damages for this none-sense and they hell they put us through. Thanks for all your help I will have a nice trip but I will see you in the fall. Bank on it. I won't stop till this is fixed!

Yeah so these guys trying to take advantage of us because we have an infant that just finally got her passport and and we tried to add her on. And they said some BS on the line of "oh you're gonna have to Void your reservations just to add an infant add an infant to the hotel and flight hotel". If it wasn't for Covid-19 and us having these voucher /refunds We would have completely canceled the entire vacation. But unfortunately if we don't use it we will lose the money & keep it. And keep in mind anyone that says well you have insurance. Yet that doesn't work. Especially for an unknown disease that just popped up. And if anything you would have to at least read yeah it's weed your insurance very insurance very close to see if it actually is see if it actually holds up. Anyways regardless of that we had to call the airport, where the airport only Charges a small fee For transaction which don't really understand it because don't really understand it because infants are free but whatever. We just attach an infant where the infant doesn't require a seat nor Need its own personal room, and eat a lot of food. They tried to bull$#*! us and have us cancel the reservation. Which keep in mind they want us to register at a higher price Since we set this all up 4 months ago and you want us to redo all of this in 2 weeks before we have to leave get the hell out of here. Also the wait times too damn long on the phone I'm calling from another country pick up your phone and emailing them it takes forever For them to even respond back to you. No more my wife almost had a nervous break just dealing with this is break just dealing with this nonsense.

If I could give ZERO STARS, I would. I booked a trip back in MARCH... 3 months later, nobody is returning emails etc regarding the trip being CANCELED a week after I booked it, mind you... they didn't even alert me of the cancelation, I had to find out when I went through the airline to book my seats! There was no flight itinerary because it was canceled...
Out almost $2000 dollars. BBB cannot get a response from them, my bank can't get a response from them... UNBELIEVABLE! I don't know what to do at this point.

This site is literally just people wanting your money! They had me call for 2 weeks all so they could keep my money at the end. The customer service was horrible they kept sending me to new people and still wouldn't give me a clear answer. I can honestly say this was my worst experience ever all to just loose my money to these people who don't even care for their customers.

E have used Cheap Caribbean for many vacations, and if everything goes well, you will be fine. But, if there are any problems, good luck! You are on your own to make it work! We had a trip planned for November 2020 with Cheap Caribbean and also purchased enhanced insurance because we were told we could cancel for any reason and get a full refund. COVID hit and it was not safe to travel, so I called in September to cancel and our Hell began! When I called, I was told we would only get 75% of our money back, even with the insurance. I was even told to call the insurance company myself! Instead of loosing any money, I put the trip on credit with Cheap Caribbean so I wouldn't loose any of our money. When I called to rebook, I was told the credit had to be used by one date and the airline credit had to be used 5 months before that. They told me there was nothing they could do to extend my flight credit and I would have to call the airlines myself. Cheap Caribbean was my booking agent! They took my money, and yet when there was a problem, I was put in charge of calling all agencies involved. After more than 32 phone calls and emails and more than 38 hours on hold with Cheap Caribbean, the airlines, the insurance company, and the transportation company, we finally went on our trip! On top of all the issues, Cheap Caribbean booked us on Spirit airlines and never told us we had to pay extra for carry on bags, boarding passes, and seats! Also, our flight was changed without our knowledge and because of the change, we lost an entire day of our paid vacation. I was asked by one of the many customer service agents what I was asking for and I told her I would like an extra day at the resort to compensate us for the day we lost. That never happened, even though I met someone on the plane who received an extra day from them. On the Cheap Caribbean website it states they"are committed to your satisfaction, from the first click through your entire trip!" They are NOT! They take your money as the booking agent and then you are on your own! I had a contract with Cheap Caribbean and they did not honor it! Do not use them to book your trip!

We booked a trip yo Jamaica for our honeymoon over 6 months ago. Now all of a sudden everything changed. They booked wrong flights. On wrong dates. From wrong locations and are now refusing to refund us the $3,500 that we have spent. I am an attorney and I am stating clearly that their actions are illegal and in violation of US laws. There will be lawsuits filed. STAY AWAY!

Discussed with everything! They want money as much as they can. From the 5 times I've called only one person who genuinely helped me and was honest. Others lie not to refund money or lie and trick you into buying again the trip. Today was the last stra 3 hours waiting to be told I have to pay just for air fare same amount i paid for 7 day all inclusive fee.
Ill be complaining to the government page of US.GOV/TRAVEL(for anyone who needs it is there or just google government travel agency complaint and look for the government page.

Buyer beware!

We had travel credits with Cheap Caribbean for four from a cancelled trip last year due to covid. I carefully researched the trips we were planning and "knew" what they would cost. After significant time on the phone to book the trip I was given a total that significantly more costly than what I had researched.

Unfortunately, I had spent too much time on the phone (because their reservation process is cumbersome, at best) and I had to go to work. But, I was unclear that what was happening was an unchangeable reservation.

For the life of me, I do not understand why their reservation agents would see different prices than what is posted on their website. Unless it is to capture the extra cash flow from idiots like me. I'm now stuck spending hundreds more. It seems to me that their post-covid business model is to trick people who have outstanding credits into spending more than they had planned to.

So clearly, I've made two mistakes. My last mistake was I failed to understand what their agent was explaining to me in her broken English. But my first mistake was booking through Cheap Caribbean at all. You can bet that it will not happen again.

Now I'm stuck. Pay them more or lose all my credits. To make it even worse, I can't get anyone to let me know the balance owed so I can pay it. When I go to the reservation it only shows the totals, because for some reason their system will not apply the credits yet.

What a rip off!

As Stealers Wheel said it best "clowns to the left of me, jokers to the right..." I had booked a travel package through Cheapcaribbean last year and after it blew up due to Covid I was given a travel credit for a future vacation for my wife and I. So far so good. I went to rebook it for this year (June-28-July3) using the room credit and the flight credit (American Airlines). After paying the difference I thought I was set. The problem is that when I went to check our seat assignments my wife was not assigned a seat for two legs of the flight. I can't change it online since there is not a seat to change. She does have a ticket but was never assigned a seat when Cheapcaribbean made the reservations. I contacted American Airlines and was told that Cheapcaribbean had to fix it since they booked the flight. They gave me two other options... American Airlines said I could pay $50 for them to assign her a seat or we could wait and get a seat assignment at the airport. Neither of those options are attractive but I guess paying the $50 is the better option of the two. When I call CheapCaribbean they of course deny any fault and say there is nothing they can do to fix it there is no supervisor to speak too and that I should call American Airlines and around and around we go... stuck in the black hole of bad customer service.

It's not the money as $50 is not going to break me (though as a Virginia state employee working in a veteran care center married to a public school teacher we don't have loads of money) but it is infuriating how poorly I have been treated by both firms as a customer. Nobody could be bothered to care, especially at Cheapcaribbean which is hard to believe is my "Agent" in the scenario. I doubt they know what the word means.

I purchased a vacation in OCT2020. Due to my being a doctor and needing to cover extra call shifts due to the COVID pandemic, I had to cancel my trip. I called to see if they would consider refunding me for my extenuating circumstances, fully understanding that their policy was only to issue credit. They declined to refund me and gave me the credit, which I was fine with.

But, they explicitly told me I would need to contact the air carrier to use the portion of my purchase that went toward flight tickets, and that I would need to contact Cheap Caribbean themselves to use the credit from the portion of my purchase that went toward lodging.

A few months later I tried to contact the air carrier. They tell me they actually refunded Cheap Caribbean fully for the flight they booked for me, at the time I canceled my trip. So obviously they can't give me any credit.

So I tried to contact Cheap Caribbean to figure this out. I sent them messages using their website, as well as emails, which they do not respond to. I called them several times and am placed on hold for as long as 2-3 hours each time. They drop my call, or they tell me there is no supervisor around who can help me, or they promise me a call back the next day -- which they do not actually do.

It is impossible to get a hold of them to discuss this aberrancy in my travel credit. So it is useless and the cancellation policy is bogus.

In January 2020 we booked a trip for June 2020 and purchased the additional trip insurance. Due to covid-19 CheapCaribbean ended up having to cancel the flights. Since the destination is an island that's the only way we could get there. We spend hours upon hours contacting CheapCaribbean. They finally did a partial refund but told us we would have to contact TripMate for the insurance portion. After months of each company pointing us back to the other we were finally told to dispute with the credit card company. I'm sure they are aware credit credit companies will not do anything that long after the purchase. We are out close to $400 and will never do business with CheapCaribbean ever again.

Booked through them, trip was canceled because of weather by the airlines not me, called to reschedule and was told trip was not canceled, finally was told oh yes it was. Then they rescheduled for following week, sent confirmation airline booking etc. was scheduled to leave at 7:15 on Wednesday morning Tuesday my wife tried to book us on the flight and was told the reservation had been canceled. Tried to call cheap Caribbean and no answer and still no resolution. Finally had to dispute through CC company and still waiting to see how that turns out...

STAY AWAY!

We have booked with Cheap Caribbean in the past. Will NEVER do it again. Booked 8 rooms for 5 families at Dream Sands Cancun. WORST experience EVER! We all left and are still awaiting our refunds a month later. Three hour hold times with Cheap Caribbean and that is if they do not disconnect you all together. Save yourself some heartache and book directly with the hotels and airlines. DO NOT USE THIS COMPANY TO BOOK IN CANCUN. TOO many options. When we moved to another property and booked directly with them, it was actually cheaper also.