Cheap CaribbeanReviews 219

What happened to this company? I used them before and all was fine, not this time.

They upsold me on my airfare saying it included 1 checked bag each. They lied! The call was recorded.

They sold me luxury transportation to and from the airport to the resort. It was a cramped little van. They lied. The call was recorded.

Then they denied both. Then they would not answer calls. Hold times are an hour or more but at the end of that time you are still on hold. The international toll free number is not toll free.

You email and they send a reply that ignores what you say.

I started trying to get this fixed at the airport waiting for my plane out after paying again for luggage and kept trying all week of my vacation. The day before I am to leave they email me saying they are referring me to "post travel" customer service. Hey there, I'm still in Mexico for another day and a half! Fix it before I leave please?

Nope. They say it will be 15 to 30 days!

Crooks.

They don't answer calls. Don't serve. Don't help. Don't fulfill their word.

They are full of false advertisements and false reviews. Then promised refund and never received! Disputing now with my credit card. NIGHTMARE ruined vacation

STAY far away from this company! We booked a trip WITH their "insurance" policy and they can't give us an estimated timeframe on our refund. One girl on our trip has been waiting over FOUR MONTHS for a refund. This is not compliant with the Department of Transportation! This company is fraudulent. Save your money and the hassle they do not care about you!

I booked a trip with this group in April. It was cancelled due to COVID. Purchased travel insurance so was assured a travel credit of $2700 when I re-booked trip 11/6 for a January departure date. Was told on 11/6 credit would be issued in 30 days or less. We are now just 13 days from departure and no credit has been applied. Customer service, if you can get someone on the phone, has been terrible. Reps are rude and talked over me during conversation, plus promised no resolution other than "ma'am, your credit will be issued". No date, no explanation for why there was a delay, nothing. Would absolutely not book another trip through this group.

Amazing customer service and will help you from the first moment to the last on arrangements, excursions, etc. What I love most about this company is the range. No matter what your range is for pricing or booking they have everything. We were able to stay in one of the cleanest, most beautiful resorts in Aruba, and the excursions to the ruins and flamingos were unforgettable.

I just got back from Aruba which I booked through CheapCaribbean. It was easily the best vacation I've ever been on. The site walked me through my vacation step by step and I didn't have to spend a penny upon arrival in Aruba because I had already set everything up for it. On top of that I felt extremely safe during Covid and Cheap Caribbean helped me by letting me know about travel restrictions and requirements during the pandemic. I highly recommend to people who like being organized. Just make sure to read through the site thoroughly so you don't get charged extra by airlines when traveling! HIGHLY RECCOMMEND!

Customer service is hands down the worst! Per the website it states that you are entitled to a full refund if your trip is canceled within 24 hrs. I booked my trip on a Tuesday night and found the same itinerary cheaper the next night. So I contacted Customer Service for an adjustment. First mistake, the customer service representative said I could not use the existing funds for my new reservation. How dumb is that?! Whatever, she went on to state
I would get a refund in 5-10 business so I thought ok no big deal. Boy was I wrong! That's where the nightmare began. NOW 30 BUSINESS days later, I'm still waiting for my refund. I have called every 10 business days to check status of my refund and they claim my refund request has been "escalated". Today I spoke to a representative and was not impressed by the response after stating that HE was submitting my request for escalation. I had heard this before, I was livid! I asked to speak to the supervisor. BOY let me tell you SOFIA the "Supervisor" was not much help and again pretty much gave me the same "I have escalated your request BS" I was just given 20 minutes beforehand. I was unimpressed with her response and the way she was cutting me off while I was speaking and asked to speak to her Manager. Long story short, this person SOFIA should not be in a leadership role, I asked to be transferred to her manager at least 3xs and she was evasive and even had the audacity to hang up on me. So now, I'm on hold trying to get a hold of SOFIA's Manager, lets see how that goes.

We have been to Riviera Maya hotel "Blue Bay Grand Esmeralda" hotel in August 2020. Because of COVID-19, the hotel was filled at about 25% of its capacity. That's the reason why the variety of food was limited, but the food itself was pretty tasty.
Only two restaurants were open per night, and in order to make reservation for next day dinner, you have to physically appear at the lobby every morning to see concierge.
The beach was disgusting, the sea water was dirty and the button has plenty of silt. Never go there if you beach lover! Terrible color of the sea! However, the swimming pools are very good and really giant.
At the evening time, there're tons of mosquitoes, swarms of those flying insects! Probably, they don't fight mosquitoes, we never saw fumigation process. At the hotel's territory, there are 2 or 3 real swamps, where those mosquitoes breed.
Mosquitoes was the reason why we never visit any show at the theater.
The personal at the hotel was nice and friendly, everyone was wearing mask and other protective equipment.
Service of "Cheap Caribbean" was really disappointed; we'll never be their client anymore. During 11 days of our stay, they never show up and ignored our calls. We tried to buy some excursion via "Cheap Caribbean", but with no success. Finally, we bought couple excursion from local company.
The room was spacious and clean. Every room has balcony of patio.

Was told was getting a refund back in April of 2020 and that we would have the money by our trip in August, they then sent out a message their system was changing. It changed in July, 2020 and it then reset our refund. So as of today still no refund. Was given two refunds at the resort on top of it by the same company said it would take no longer then 10 business to receive, still no refund. Have used this company many times and I think now I am done. As anyone can see below, we were suppose to get just on this one of three refunds 344.not including the other two. Not happy

Never use this company to book travel! Our trip to Playa del Carmen via Cancun airport has been cancelled due to CVOID-19. I have attempted communication with Cheap Caribbean customer service multiple times. Never once was a call answered. They have now started having email correspondence with me even though they said that was not possible. Our group of travellers is made up of teachers who had to saved every penny for an entire year for this trip, a stay at home mom of two children under the age of two, and a nurse who is currently fighting COVID-19 in the heart of Chicago. What was going to be a fun week getaway has now turned into a nightmare and Cheap Caribbean is being heartless to our requests. We do not want a credit for anything. We need our money back! How can you justify no refund on our flight or hotel when we were on a stay at home order from the President of the United States and the Illinois Governor? Our travel was not essential. Cheap Caribbean should be giving us our money back because this was out of our control.

This company is horrible. When the whole nation is being effected by the virus this company only cares about how to hold peoples money in their pocket. I made a deposit for a trip and wanted to get refund due to the fact all trips are canceled due to caronavirus. But all they said please pay remaining of balance and call 72 hours before to resxheule trip. But i cant due that because i was going on trip for a wedding that was also canceled cause of the virus, the lovely couple decided to make a wedding with just them two because of no social gathering request from the goverment.

They are not human and dont care what is happening in the world, i hope people will treat you the same way once this nightmare is over and completely boycott this company.

Hate your company... got ripped off. Paid for an hotel upgrade and when I got to punta cana the hotel had no record of it. Called cheap caribbean... they had to go through their phone logs. Confirmed they made a mistake 2 or 3 days later. By then we had been shuffled off to another part of the resort. Wasted hours trying to get it straightened out with Cheap C. Horrible customer service. Didn't get what we paid for, they didn't correct it, and in the end they offered a paltry sum to reimburse us. I go to all inclusives twice a year and never will use them again. When I pay for something I expect it to happen. Not get the run around or wait 2 days for an answer.

Be aware from Cheapcaribean.com they are scammers!
After Irma storm when the hotel can't accept us at the day of the storm!
The Hotel and the Airline company confirm us full refund of our money and Cheapcaribean.com Stolen our money and won't refund us 0 money!
That's beacuse we paid through Cheapcaribean Site,
Listen to me pepole there is allot of Good site as Expedia and Costco Travel,
Be aware from those scammers be aware from CHEAPCARIBEAN.COM,!
They will took your money and if something append not beacuse of you your money Lost,
They took me almost 3000$ USD without refund nothing,

This is my second year in a row family of 15 people vacation booked via cheap Caribbean.com but this time so much more disappointed than last year.
I always end up paying so much more in group rate than listed online price. This time I called to book 5 rooms for 14 people. They hold flight so we get accommodated in same flights with paying more than online listed price as there is no such a thing as group rates. We booked 4 rooms one at a time and made payments for each room as we booked. As we got the last room left to booked, this agent tells me that all rooms are booked and only room available is with upgrade which would cost $160 per person more. They can hold the flights but not the rooms, agent knew before we started booking that I needed 5 rooms. I had no choice but to spend $800 more because other 4 rooms were booked already unless I leave my dad and kids behind who's room was the last one to be booked... nice way to screw people up and make money. This will be my last trip through cheap Caribbean.com. I spoke with supervisor but they don't care, very poor customer service.

Just because Cheap Caribbean has the best deals doesn't mean they only got cheap resort yes the super super cheap ones probably are ghetto. But the one you pay for that are amazing resort are worth it... I notice that people on here probably don't buy travel insurance when they travel. Which is a clear indication that they are not very smart in general when it comes to spending money. Best experience ever. Amazing vacation to Cancun and Dominican Republic. I plan on making my trip to Jamaica soon :) thanks cheap Caribbean q

My wife and I used cheap Caribbean after reading about the beaches in the Dominican Republic. We went to swim, snorkel, and go to paradise island. Because of hurricane Matthew we couldn't do any of the 3. The beach had a red flag every day that we were there. A red flag means no swimming for our own protection. We emailed cheap Caribbean n they told us that the Dominican Republic was f effected by the hurricane til I sent them a letter that the hotel sent to each room asking us to take in the patio furniture, to stay on resort, and to stay away from beach. After seeing this cheap Caribbean offered us $100 off a future trip. That is less than 1/10 of what we paid n comes to $10 per person per day that we weren't allowed to swim. I called cheap Caribbean when I got back and Melanie told me that I shoulda "read the fine print ". I just want them to do something to help me go back. Celebrity cruise is giving their guests 1/2 off a future cruise and $250 on board credit. They care more about repeat business than cheap Caribbean. I just wanna save you the frustration. Use a company that cares