Car Computer Exchange

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Car Computer Exchange

Car Computer Exchange

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.


How would you rate Car Computer Exchange?
grey stargrey stargrey stargrey stargrey star

Car Computer Exchange Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
250
This company does not typically respond to reviews

Instant Feedback

3,110 reviews

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
Follow Daniel G.
Unfollow Daniel G.
Share Review
Report Review

Jeep TJ
May 19, 2023

Excellent to work with. Pretty quick turnaround. New unit working great.

Date of experience: May 19, 2023
Texas
2 reviews
0 helpful votes
Follow Daniel G.
Unfollow Daniel G.
Share Review
Report Review

Jeep TJ
May 19, 2023

Excellent to work with. Pretty quick turnaround. New unit working great.

Date of experience: May 19, 2023
Mississippi
1 review
0 helpful votes
Follow Billy I.
Unfollow Billy I.
Share Review
Report Review

Ecm 1998 Jeep
May 19, 2023

Engine would shut off intermittent. Would not pick up crankshaft sensor at times. All issues were resolved

Date of experience: May 19, 2023
Canada
1 review
0 helpful votes
Follow Stephanie C.
Unfollow Stephanie C.
Share Review
Report Review

Great Service
May 19, 2023

The service for my auto need was great. Thank you. From contact of the order to shipping. Awesome!

Date of experience: May 19, 2023
Missouri
1 review
0 helpful votes
Follow chris X.
Unfollow chris X.
Share Review
Report Review

Lifetime warranty
May 19, 2023

Not sure why you keep sending me emails because you already know I received and installed and gave a review and sent my old one back to you on time and I have all me records for the lifetime warranty have a nice weekend

Date of experience: May 19, 2023
Indiana
1 review
0 helpful votes
Follow Jamie Q.
Unfollow Jamie Q.
Share Review
Report Review

I got the product
May 19, 2023

If you received the exchange why have you been harassing he if I received the new one

Date of experience: May 19, 2023
Georgia
1 review
0 helpful votes
Follow Jeanette X.
Unfollow Jeanette X.
Share Review
Report Review

Fantastic
May 19, 2023

We had no issues with the computer! Instructions were user friendly and ready to go

Date of experience: May 19, 2023
Texas
2 reviews
0 helpful votes
Follow Karen N.
Unfollow Karen N.
Share Review
Report Review

Review
May 19, 2023

Excellent. Great service. Worked great. Great price. Excellent customer service.

Date of experience: May 18, 2023
New York
1 review
0 helpful votes
Follow Kam L.
Unfollow Kam L.
Share Review
Report Review

Satisfied Customer
May 19, 2023

Everything was smooth and simple. The part worked well.

Date of experience: May 18, 2023
California
1 review
0 helpful votes
Follow Gilmore Y.
Unfollow Gilmore Y.
Share Review
Report Review

Good Price Worked First Time
June 17, 2023

It wasn't perfect but after trying two other company's product it's the best operating one of the three. Not only the best one, but one that I decided to keep using. It still has one minor issue that doesn't set the MIL. The issue is improper transmission temperature reading. The sensor has been changed in hopes of correct the bad reading. This causes a harsh up shift after slowing down but no coming to a complete stop. Here it goes I'm dropping names.

The first company I tried was Flagship 1. After installing the computer and following the installation instructions the car started with no issues. Starting and running was about the only thing their replacement could perform. The card didn't go into closed loop after a quick warm up. So I thought may be the O2 sensor need to warm up and took it for a quick drive. It didn't take long to realize it was dumping fuel into the engine. Then you need to be careful with their warranty if you don't contact within 30 days you're hosed. After return their door stop that they called a computer they charged me for programing.

Vivid Racing was the other company I tried. They get the dishonorable notation for charging me and not delivering. Instead of verifying that they could deliver they took my money then told me left me hanging. Only later to say they weren't able to fill my order.

Date of experience: May 18, 2023
Tennessee
1 review
0 helpful votes
Follow Taylor Y.
Unfollow Taylor Y.
Share Review
Report Review

It works
May 18, 2023

Super easy ordering process, and very knowledgeable staff. Shipping and handling was a little long(2 weeks from ordering to in hand, wich is less than advertised) but after calling they were more then happy to give a very detailed update on my order. If I should ever need another pcm, I will be ordering from car computer and exchange.

Date of experience: May 18, 2023
California
1 review
0 helpful votes
Follow John Q.
Unfollow John Q.
Share Review
Report Review

I'm very pleased with the service so far you guys are very prompt and I'm sure if there's an issue you'll work with me…. I have a professional shop looking at it right now if there's an issue, I will contact your customer service.

Date of experience: May 18, 2023
Michigan
2 reviews
0 helpful votes
Follow jeffery L.
Unfollow jeffery L.
Share Review
Report Review

Excellent service
May 18, 2023

They were very quick and my jeep was fixed in no time

Date of experience: May 18, 2023
Texas
1 review
0 helpful votes
Follow John G.
Unfollow John G.
Share Review
Report Review

Worked Perfectly
May 18, 2023

All was well until yesterday. Now my code reader will not link up with the computer. All fuses are good.

Date of experience: May 18, 2023
Tennessee
1 review
0 helpful votes
Follow Richard F.
Unfollow Richard F.
Share Review
Report Review

Good service
May 18, 2023

Ordered a new PCM. First one they programed didn't pass tests, had to wait a bit longer. Worked fine after getting the keys programed.

Date of experience: May 18, 2023
Canada
1 review
0 helpful votes
Follow Robert I.
Unfollow Robert I.
Share Review
Report Review

Unit
May 18, 2023

Was easy to order found on internet was delivered late though

Date of experience: May 18, 2023
California
1 review
0 helpful votes
Follow Michael L.
Unfollow Michael L.
Share Review
Report Review

H
May 18, 2023

Hhshdjjdjjdjdjxhdjdjjdjdjxjjfjfjdjdjjdjdjdjfjjdjdjdj

Date of experience: May 18, 2023
Indiana
1 review
0 helpful votes
Follow Howard P.
Unfollow Howard P.
Share Review
Report Review

Speedshop
May 18, 2023

Absolutely awesome! Would recommend them and still do.

Date of experience: May 18, 2023
New York
1 review
0 helpful votes
Follow kevin D.
Unfollow kevin D.
Share Review
Report Review

Part identified easily and order was expedited properly

Date of experience: May 18, 2023
North Carolina
1 review
0 helpful votes
Follow Laverne I.
Unfollow Laverne I.
Share Review
Report Review

Car will not start
May 18, 2023

Very good talk to and was very happy helping me get the best part for my car

Date of experience: May 18, 2023