Car Computer Exchange

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Car Computer Exchange

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.


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Car Computer Exchange Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

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3,090 reviews

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Indiana
1 review
0 helpful votes
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ECM worked perfect
June 19, 2023

The website was easy to navigate. I ordered the part and recieved it in a timely manner. I will use this company again.

Date of experience: June 19, 2023
California
1 review
0 helpful votes
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This was a very easy purchase. Just fill out the form with all of the information about the car Vin number what type of car if it needs to be California legal. The price was extremely reasonable. Compared to others with a lifetime warranty. Don't bother with any other companies. Completely satisfied fast delivery just make sure you return the old computer core within seven days. I just wish they would give you 15 days. Excellent company.

Date of experience: June 17, 2023
California
1 review
0 helpful votes
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Good services
June 17, 2023

Followed with everything as agreed on and sent good product!

Date of experience: June 16, 2023
North Carolina
1 review
0 helpful votes
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Easy process
June 17, 2023

Got a "No Bus" code on a Ram Van 1500 that initially pointed to a solenoid but happed to be a intermittent power failure to that solenoid from the old PCM. Simple order process and install has the old beast back on the road.

Date of experience: June 16, 2023
Colorado
1 review
0 helpful votes
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Computer exchange
June 16, 2023

Was a good experience ordering from car computer exchange. Received in a timely matter. New computer works great.

Date of experience: June 16, 2023
Virginia
1 review
0 helpful votes
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Thanks
June 16, 2023

When you follow the instructions that are included in the box,you will most likely find the reason your computer burned up in the first place.
Thoroughly check the sensors and systems that the computer is controlling.
Alternator,cam sensor,
crank sensor etc.
When I removed my alternator on my dodge van to have it tested as per the instructions included in the computer box,
I found my coil right behind the alternator.
It was completely rusted out.
I replaced it with a high end replacement.
Checked all of my circuits with the help of my dodge service manual,which I bought from ebay and installed the rebuilt computer.van started right up no check engine lights.
Runs perfect, no bus gone.
Thanks

Date of experience: June 16, 2023
North Carolina
1 review
0 helpful votes
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Worked great
June 16, 2023

Ordered a tcm for my truck and it shipped quick and worked perfect.

Date of experience: June 16, 2023
Virginia
1 review
0 helpful votes
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Quick and Easy
June 16, 2023

With a few simple steps and a very short wait time, I had my new refurbished ECU. Installed it and started my vehicle!

Date of experience: June 16, 2023
Texas
1 review
0 helpful votes
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Good job
June 16, 2023

Received the computer, installed in the car, started and drove about 6 miles. No problems. 75 year old lady is very happy to have her car back and able to go when she wants to. It took a little while to get the computer, but you can't rush perfection.

Date of experience: June 16, 2023
Georgia
1 review
0 helpful votes
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98 dakota
June 16, 2023

I had a shirt in the computer fan constantly running instaledl the new computer the fan now works when is supposed to

Date of experience: June 16, 2023
South Dakota
1 review
0 helpful votes
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Ecu exchange
June 16, 2023

Fast turn around, good communication, no programming needed

Date of experience: June 16, 2023
Pennsylvania
1 review
0 helpful votes
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Dodge journey
June 16, 2023

Very nice people easy to work with. They took the time to explain what could be wrong with my car. Very good job

Date of experience: June 16, 2023
Texas
1 review
0 helpful votes
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Thank you!
June 16, 2023

Experience was great! Thank you so much! Car no longer has computer issues!

Date of experience: June 16, 2023
Virginia
1 review
0 helpful votes
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Great service
June 16, 2023

From the website to talking with a person. This company is top-notch. Very knowledgeable, helpful and personal. You get top quality equipment. Thank you!

Date of experience: June 16, 2023
Alabama
1 review
0 helpful votes
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All good
June 16, 2023

Shipping was fast plug and Play all works fine return old computer was easy overall good experience

Date of experience: June 16, 2023
Minnesota
1 review
0 helpful votes
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Problem fixed!
June 16, 2023

Car computer exchange makes it painless to fix your car computer issue! Simple and straightforward directions with fast shipping!

Date of experience: June 16, 2023
Texas
1 review
0 helpful votes
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Car computer
July 16, 2023

My car is stuck in limp mode now and I can't figure out why.

Date of experience: June 16, 2023
North Carolina
1 review
0 helpful votes
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Not pleased
July 16, 2023

The PCM took almost a month to come in and when i got it, it was not programmed correctly and had to pay 180$ to get it programmed correctly, I do not recommend

Date of experience: June 16, 2023
North Carolina
1 review
1 helpful vote
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Ordered ECM and was told it would ship in 48 hours. After 10 days item still not shipped and was given numerous excuses. After countless phone calls finally talked to someone who gave me another excuse. Told them to cancel my order and was hung up on. Made approximately 2 dozen calls and most of the time it seemed as if someone would pickup and then immediately hang up. A few times reached menu but when connected no one would answer. Finally reached someone who told me my ordered was canceled and refund would be issued. Still have not received refund so now have turned it over to payment insitution. When I did reach them they called me by name before I even told them who I was. This confirmed my suspensions about being hungup on or calls being unanswered. I also plan to file complaint with NC Attorney Generals office. This scam company should be prosecuted and put out of business.

Date of experience: June 15, 2023
Arizona
3 reviews
1 helpful vote
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The guaranteed refund is a scam.
June 14, 2023

They do everything possible to make sure you won't get your money. I returned the defective computer using the return label they provided only the label could not be read by FedEx thus causing a delay of the delivery. The delay put my return outside of their 7 day return and refund policy. I dropped it off in time but the shipment took 10 days. I tried contacting them via the website with no response, I tried calling but no one answered any of the menu options except the Sales line but they put me on hold and never came back. I'm now finding more bad reviews for this company saying they didn't get their refund so I now believe that the good reviews are fake. Be warned! This company is a scam. The parts they send don't work and they do NOT respond to customers about their GUARANTEED refund.

Date of experience: June 14, 2023