Car Computer Exchange

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Car Computer Exchange

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.


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Car Computer Exchange Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

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3,085 reviews

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New Jersey
2 reviews
0 helpful votes
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Best deal on car computers
July 18, 2023

Quick And Easy, very affordable. Hopefully this will take care of my egr mileage not met problem when trying to smog. Put over 500 miles on motor since battery disconnected and still would not clear the not enough miles met yet error.

Date of experience: July 18, 2023
Illinois
1 review
0 helpful votes
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Simply as described
July 11, 2023

Awesome customer service and affordable price and quality of service

Date of experience: July 11, 2023
Florida
1 review
0 helpful votes
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Customer service
July 8, 2023

I'm experience was A-1 I ordered it Wednesday and received it the following Saturday actually a day early. Great packaging and the product was as advertised. Came with instructions fo easy install. Will definitely recommend them to anyone also great pricing...

Date of experience: July 8, 2023
California
2 reviews
1 helpful vote
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Great, prompt service
July 5, 2023

Worked great, had no issues. Very easy to use online ordering.

Date of experience: July 5, 2023
Florida
2 reviews
0 helpful votes
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Great Company
July 5, 2023

Extremely fast turn around on repair of my PCM great customer service, with excellent communication about process

Date of experience: July 4, 2023
North Carolina
1 review
0 helpful votes
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Amazing
July 3, 2023

We put the part in a cranked on the first try no stalling no nothing it works perfectly. Should've gone with you guys to begin with.

Date of experience: July 3, 2023
New York
1 review
0 helpful votes
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Comptuer
July 3, 2023

The individual whom assisted me was extremely knowledgeable and friendly

Date of experience: July 3, 2023
Michigan
1 review
0 helpful votes
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08 Dodge Dakota Car Computer
June 28, 2023

Needed a car ECM/PCM for my truck and found this company online. I ordered the part, gave my vin number and other important info and eventually the computer came in the mail and has been working since!

Date of experience: June 28, 2023
North Carolina
1 review
0 helpful votes
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Great product
June 26, 2023

The communication level is a bit lacking, but otherwise this company was super easy to deal with, and the computer worked great!

Date of experience: June 26, 2023
West Virginia
1 review
0 helpful votes
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Trustworthy & Affordable
June 21, 2023

I was skeptical about fronting $400 for a 'through the mail' service. Did a little research and spoke with a couple different people from the company and decided to take a leap of faith. The "leap" was rewarded! They did exactly as they claim, they were able to refurbish/rebuilt my original PCM and returned it within a good week. I reinstalled on my Jeep and everything is good to go.

Date of experience: June 21, 2023
Florida
1 review
0 helpful votes
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Great Job! This company delivered exactly what they said I'd get. Installation instructions were precise and accurate. My car started up perfectly and I'm very pleased with the outcome!

Date of experience: June 19, 2023
Alaska
1 review
0 helpful votes
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PCM swap
June 20, 2023

Was told by local mechanic that my pcm was bad so I choose to replace it. Once replaced my problem was not fixed so most likely was not the pcm to begin with.

Date of experience: June 19, 2023
Georgia
1 review
0 helpful votes
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5 Stars
June 19, 2023

The process was flawless and everyone I spoke to throughout the process where super nice and understanding.

Date of experience: June 19, 2023
Texas
1 review
0 helpful votes
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Old Reliable is Back
June 19, 2023

2000 Dodge Dakota, 23 years, 262,000 miles, one owner. Truck started to die randomly and I started troubleshooting. New crank sensors, new TPS, new IAM, started checking the wiring harness. Then I caught the "No Bu5" error on the odometer display, and the PCM was too hot to touch. When the truck was cool the PCM would behave, once it warmed up there was a short in the 5VDC reference, the PCM would get red hot and the truck would die, but would restart when cool. Order placement was easy, computer programming was confirmed by email and phone with VIN and computer labels, new computer arrived within a few days of order, installed easily, and the truck runs better than it has in years. Thanks guys and gals!

Date of experience: June 19, 2023
Oregon
1 review
0 helpful votes
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PDM success
June 19, 2023

Ordered a fresh PDM...with astounding results! Couldnt be happier!

Date of experience: June 19, 2023
South Carolina
1 review
0 helpful votes
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2006 Dodge Charger Rt
June 19, 2023

Computer fixed the problem on my car. It arrived in a timely manner and was easy to install. I would definitely use them again

Date of experience: June 19, 2023
Illinois
1 review
0 helpful votes
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So far so good
June 19, 2023

Got the computer, sent my old on back. Have not tried the new one out yet as I have some other repairs going on before getting up and running.

Date of experience: June 19, 2023
North Carolina
1 review
1 helpful vote
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Part is good, company is not
July 19, 2023

I got the part I need. Now I'm getting spam emails and texts all the time to leave a review. The company had taken my money with out letting me know my part was hard to come by at the time. They failed to update me that they had the part and mailed it out to me. The part was promised a week from the order. Took three weeks and two calls to the company. I can get the part from a different place and intend to do so next time. I'm sure now that I less than positive review the company will reach out again. In that case, leave me alone. I wanted a part not spam.

Date of experience: June 19, 2023
New Jersey
1 review
0 helpful votes
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Front Control Module
June 19, 2023

I've received and installed the module and it works fine.

Date of experience: June 19, 2023
Indiana
1 review
0 helpful votes
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ECM worked perfect
June 19, 2023

The website was easy to navigate. I ordered the part and recieved it in a timely manner. I will use this company again.

Date of experience: June 19, 2023