Car Computer Exchange

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Car Computer Exchange

4.6

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From the business

We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.


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Car Computer Exchange Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

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3,080 reviews

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North Carolina
1 review
0 helpful votes
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Easy ordering
October 4, 2023

Good so far, easy to find a PCM for a 2006 Jeep Commander with the 4.7 engine

Date of experience: October 3, 2023
California
1 review
0 helpful votes
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Excellent work
September 28, 2023
Updated review

Work perfectly cant be more satisfied my car is back on the road

Thank you so much

Date of experience: September 28, 2023

I dont know yet waiting for the product
October 18, 2023
Previous review

I dont know yet waiting for the product

Date of experience: September 18, 2023
Michigan
2 reviews
0 helpful votes
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Okay tech department is assisting me with an issue.

Date of experience: September 28, 2023
Texas
1 review
0 helpful votes
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Quick and correct
September 26, 2023

The pcm / ecm was delivered on time and worked immediately.

Date of experience: September 26, 2023
Nevada
1 review
0 helpful votes
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Would definitely recommend.
September 25, 2023

I received the item as described. It was as simple as plug and play. It was reasonably priced. Would definitely purchase again.

Date of experience: September 25, 2023
Michigan
3 reviews
0 helpful votes
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So far pretty good experience
September 24, 2023

My computer arrived very quickly, however I am having issues with it after installation. I have a question sent to support, hoping for an answer next business day.

Date of experience: September 24, 2023
New York
1 review
0 helpful votes
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September 24, 2023

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Date of experience: September 24, 2023
Tennessee
1 review
0 helpful votes
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It was a reasonable price for the TCM
September 23, 2023

It was easy to find the part I needed. The only problem is it didn't fix the issue of my Truck going into 4th Gear limpmode and still throwing Transmission Codes. So I'm not sure if the new TCM is functioning or not. Truck goes to the Dealer Friday hopefully they can figure it out.

Date of experience: September 23, 2023
Louisiana
1 review
0 helpful votes
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Great Experience
September 23, 2023

Order and pricing was great. I have other things to conquer with my truck, so I cannot comment on the product yet.

Date of experience: September 23, 2023
Florida
1 review
0 helpful votes
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Had to get a locksmith to make me a new key and reset my other key in order for the pcm to work

Date of experience: September 17, 2023
Illinois
1 review
0 helpful votes
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Very good
September 16, 2023

Went smoothly from start to finish. My mechanic plugged it in and I sent back my computer.

Date of experience: September 15, 2023
Georgia
2 reviews
0 helpful votes
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Ram diesel computer
October 14, 2023

You sold me a computer that you said was a install and play still did not resolve my issue still no start what's next

Date of experience: September 14, 2023
California
1 review
0 helpful votes
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All right
October 8, 2023

Well so far so good.we will see when the computer continues to work

Date of experience: September 7, 2023
Arkansas
1 review
0 helpful votes
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Unsatisfied
September 29, 2023

Bought car computer. Installed car computer. Car does not start now.

Date of experience: August 29, 2023
SY
2 reviews
0 helpful votes
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Exchange
August 29, 2023

This exchange is wonderful and special, as it generates a lot of money and does not require a high cost of money. Thank you

Date of experience: August 29, 2023
Alabama
1 review
1 helpful vote
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More issues after repair?
September 27, 2023
Updated review

Sent my 1-error code ECM in for repair, even though car started and operated without significant issue. Received different unit back today, mechanic did all checks outlined in accompanying paperwork, installed unit, connected battery cables and auto will now not start. Additionally, I have gone from 1 to 15 or so error codes. Advised I would need to return ECM at my cost. When questioned further advised that a request for permission to send out shipping label would have to be submitted.
I am now fully without use of my Jeep for how long?

Date of experience: August 28, 2023

Easy to navigate; located my P/N that matched one of...
August 17, 2023
Previous review

Easy to navigate; located my P/N that matched one of the ones for sale. Hoping that all goes well!

Date of experience: August 16, 2023
Georgia
1 review
0 helpful votes
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Great
August 17, 2023

Arrived on time and worked great. Worked as soon as it was plugged in no need for extra steps.

Date of experience: August 16, 2023
Florida
1 review
0 helpful votes
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Ok. Just get off my back about core
September 15, 2023
Updated review

First order I received a faulty product. I returned and it took you over 2 weeks to send a replacement. The day before I received the replacement I was told that my replacement would be mailed within 48 hours.
New module did not include return address label. I called and was told you elwould email me a label.
Now you are saying the core is 21 guys late and treating me with all kinds of penalties.
I don't think I should Pay return postage because you sent me a faulty module.
Please send me a return label and i will return my original faulty module and I will return next day.
And please stop with the nasty messages. I have received at least 5 threating emails and the fault is yours not mine

Date of experience: August 16, 2023

Just ordered
July 10, 2023
Previous review

Just ordered. I trust all advertising claims are going to be true

Date of experience: July 10, 2023
North Carolina
1 review
0 helpful votes
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Great experience
August 4, 2023

My vehicle broke down on July 4th and is a critical part of my small business. No local shop or dealer could find a computer after our garage looked for over a week. I found your business online and took a chance that you may be able to help. Sure enough not only was customer service amazing from the start but the entire process was so smooth and professional. The computer came back quicker than expected and our truck is back on the road. Our repair shop has been in business for decades and the owner was so impressed he asked for your info to use in the future. Thank you for taking care of our situation and your professionalism

Date of experience: August 4, 2023
Florida
1 review
0 helpful votes
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BUYER BEWARE!
July 19, 2023

I ordered an ecm for my 99 dodge truck. I assumed I would be getting an ecm and then returning my non working ecm to them. So I paid $500+ on my credit card. The next morning I found a return label in my email. It was then I realized they weren't going to send me an ecm… I had to return my ecm for repair. The next morning which was Monday I called them for 2 days and no answer. I emailed I texted finally on the 3rd day I called and someone answered and I requested a refund for my $500+. Here I am 15 days and several phone calls later of promises for a few more days for the refund. I PAID $500+ FOR A RETURN LABEL! MY CREDIT CARD SHOULD NEVER HAVE BEEN CHARGED UNTIL A REPAIR WAS MADE OF WHICH THERE WAS NOT! What a SCAM!

Date of experience: July 18, 2023