Car Computer Exchange

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Car Computer Exchange

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.


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Car Computer Exchange Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

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3,064 reviews

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Georgia
2 reviews
0 helpful votes
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Fix the car
November 6, 2023

Car's check engine light came on and it had very little pickup (35 mph and no higher). My son tested and received several codes including computer not communicating with other car parts.

Date of experience: November 6, 2023
Missouri
1 review
0 helpful votes
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Better commnications. Called two different 800 numbers and no one answered. Calls were made during office hours and both times the phone just rang and rang.

Date of experience: November 2, 2023
Maryland
1 review
0 helpful votes
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Very user friendly.
November 2, 2023

Easy to navigate and order. Product delivered quickly.

Date of experience: November 2, 2023
Alabama
1 review
0 helpful votes
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Easy transaction
October 30, 2023

Second computer from you guys for this truck, hope this one works out better.

Date of experience: October 30, 2023
Florida
1 review
0 helpful votes
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Hesitant at first
October 29, 2023

Just bought (and received) the PCM for my 2008 Mustang GT! Really fast shipping and clear instructions on what to do with my old PCM once I get it installed! They responded fast to any updates.

Date of experience: October 29, 2023
Wyoming
1 review
0 helpful votes
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Quick and easy
October 29, 2023

The computer arrived a little over a week after it was ordered and works great! It came with everything needed to ship the origional computer back, very happy with the service.

Date of experience: October 28, 2023
District of Columbia
1 review
0 helpful votes
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Review of placing order.
October 27, 2023

This was very easy to make my purchase. Emails were sent on the order as it was moving through the process.

Date of experience: October 27, 2023
Ohio
1 review
0 helpful votes
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I order my computer online and the web site is fast and easy they have everything layed out where they tell u everything you need to order right computer

Date of experience: October 25, 2023
California
1 review
0 helpful votes
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Great purchase.
October 25, 2023

Everything went great never thought I could done it without your help thanks again

Date of experience: October 25, 2023
Kentucky
1 review
0 helpful votes
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Great
October 23, 2023

All my friends who are car savvy said that I would still have to have it flashed at dealer they were wrong! Thank you

Date of experience: October 23, 2023
Ohio
2 reviews
0 helpful votes
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Computer rating
October 22, 2023

Easy to do,and just what we needed.We installed it in only a couple of minutes and then followed the steps to set up and then we started the truck right up. Thank you very much and I will recommend you to anyone else that may need to get a new computer for their car.

Date of experience: October 22, 2023
Missouri
1 review
0 helpful votes
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Great price, speed.
October 22, 2023

I'm a truck driver so timing was everything. Got the TCM in, then I couldn't get back for another week to install. Vehicle is like new.

Date of experience: October 22, 2023
North Carolina
2 reviews
0 helpful votes
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Outstanding
October 15, 2023

They were easy to deal with and did what they said they would do. I would have loved to have received information as to what they found.

Date of experience: October 15, 2023
Arizona
1 review
0 helpful votes
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Car computer exchange made easy
October 14, 2023

It was easy from start to finish. Would highly recommend.

Date of experience: October 14, 2023
Florida
3 reviews
0 helpful votes
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Efficient
October 14, 2023

Simple process. The company appeared to be knowledgeable and professional. I was impressed that I could provide the Vin number and get the ecu programed without going to the dealer. If the process works out as the company says, I will promote the business to others.

Date of experience: October 14, 2023
Virginia
1 review
0 helpful votes
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Chrysler 300 SRT8
October 12, 2023

All problems solved with my car's operation. Old PCM is already pcked up and on its way to you. Excellent work!

Date of experience: October 12, 2023
California
2 reviews
0 helpful votes
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Good
November 11, 2023
Updated review

Customer service was excellent and the part I ordered was on time!

Date of experience: October 11, 2023

Best products thanks
October 2, 2023
Previous review

Best products thanks

Date of experience: October 1, 2023
Wisconsin
1 review
0 helpful votes
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PcM
November 10, 2023

This company stolen money only.not recommendedAfter you make a claim they never answer your call nor do you receive your money or the original part. It is a true scam

+5
Date of experience: October 11, 2023
Colorado
1 review
0 helpful votes
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Avoid at all costs!
November 9, 2023

Sent us 2 ECUs over the course of 2 months, neither of which actually worked. Finally just asked for a refund. The refund took over a month and I got it only after I filed a complaint with the credit card company. They also refused to returned the original ECU so I was out a core charge. Also, could rarely get anyone to answer the phone and they never returned emails.

Date of experience: October 9, 2023
Florida
1 review
0 helpful votes
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Placed an order for reprograming my ECM. I bought my own, I had the bad one removed from my Mercedes-Benz GL450, I called car computer exchange, they said they can reprogram and have my unit back to me within 10 days of arrival. Around noon I gave my CC info, within seconds the money flew out of my account in the amount of $618.95 which included shipping to and from. I was told that within an hour I will receive an email with the shipping label. Onehour passed, two, i called back they said it will come by end of day, this was on a Friday. I called back again just before they closed, they said to call back to tomorrow Sar. I asked if open, they said yes although online said closed. So I called Sar, wow what a surprise, CLOSED, and from then on it became a chase, i kept calling back the following week, multiple times, where is the shipping label so I can send my unit out... nothing but runaround. Finally a week later, I asked for a full refund, they said OK. Will take 7 to 10 BUSIENSS DAYS, ITS BEEN NOW OVER TWO MONTHS AND NOTHING BUT BULLSH*T. No returned calls, no replies to email requests for refund, called over60 times, sometimes i would get someone, but put on hold then hung up. Filing a lawsuit against them. Contacting State attorney to report Fraud - STOLE MONEY, NO SERVICES EVER RENDERED FOR 618.95.
THIS IS NOT A LEGITIMATE COMPANY
FRAUD FRAUD SCAM SCAM
RUN, DO NOT DO BUSINESS WITH THIS SCAMMER

Date of experience: October 7, 2023