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From the business
We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.
Car Computer Exchange Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Smooth and easy and the people are knowledgeable about their product
Car Computer Exchange prompted me to provide the information they needed so the PCM exchange was seamless, just like the last time I needed their services for a different vehicle.
I don't think my issue now is with the computer. I think it maybe an issue with ground wires. I spent 400 dollars for nothing. It's not the company's fault that I replaced it, but I thought it was the most logical thing to do. The computer works fine, I just have to dig a little deeper to find out the real cause of my problems.
Todo bien aun no lo instalo pero todo estara bien espero funcione coml lo espero gracias
Very good and easy to deal with. I will recommend you to other people.
The ordering process was fast and not complicated. The representative guided me through the entire process and completed my order in less that 30 minutes. The follow-up email came and I sent back the requested information (VIN, manufacturing date, etc.). The actual part arrived in 3-5 days FedEx as promised, and the best part? It works great!
Site was easy to use. Shipping was fast. So far so good. Installed w/o issue.
Thank you very much as it was easy customer service is great I will refer you to anybody that has a problem
Great customer service I called in with all my information on my Jeep she said it will be ship in 3-4 days programed and ready ro plug in it showed on time works awesome
It took a bit for the ecm to be shipped, but when it was, I was able to get it ahead of time, and use the instructions included to install it properly.
To be determined had to return for exchange, haven't heard back yet but time will tell
Great product & fast shipping! They were easy to get ahold of when I had questions. Would definitely purchase from them again.
The part did not fix the problem and CNN has been shipped back for refund, everything was followed by instructions and the part did not solve the Vand issues
Did exactly what they said they would. ECU seems to be working great!
I'd be curious on returns if anyone ever has one that isn't "unrepairable" according to their return policy, seems very fishy and no explanation of WHY return was unrepairable just got back amount of refund that signifies that unit was "unrepairable". Very hard to contact anyone that could answer any questions and after they received returned PCM it still took over a month and a half to get a refund issued, guess I should just be glad to receive anything.
Experience with car computer exchange was great will recommend to anyone
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members