Car Computer Exchange

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Car Computer Exchange

4.6

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From the business

We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.


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Car Computer Exchange Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

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3,077 reviews

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Michigan
1 review
0 helpful votes
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Part worked like new
September 1, 2024

This refurbished cpu came programed to my car. I delivered it to the dealership where it was installed within an hour. Now my my 2003 Durango runs like new.

Date of experience: August 22, 2024
Arkansas
1 review
0 helpful votes
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Car computer exchange
August 30, 2024

Somewhat reserved. I realize that many folks are lax in returning things and are quick to return stuff not to say that they don't follow procedures when installing. But on the other hand, anyway in my area, I can go to my local parts store and get a computer without the circus. If something is wrong with it I can return it without a hassle. I somehow get the vibes that if this computer fails I would have to jump through hoops to return it. But, for all I know it could be superior to other exchanges. Can't say anything negative about the product. It works. Only driven maybe 20 miles. Time will tell.

Date of experience: August 20, 2024
California
1 review
0 helpful votes
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The response to the order was fast.
August 27, 2024

The computer didn't fix the problem, and CCE is bending over backwards to help me find and solve the issue(s) with my vehicle.

Date of experience: August 17, 2024
Oregon
1 review
0 helpful votes
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Fast Delivery
August 27, 2024

Great service and turnaround time was quick and flawless, no issues

Date of experience: August 17, 2024
California
1 review
0 helpful votes
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Shipment was delayed
August 26, 2024

Shipment was delayed by a week and customer service line is hard to reach an agent. Most times receiving a voice recording to contact by email.

Date of experience: August 16, 2024
California
1 review
0 helpful votes
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Good
August 26, 2024

I received the PCM in a timely manner, i took it to the dealership were they have installed, they found another problem so i cant give you a review on the PCM yet

Date of experience: August 15, 2024
Colorado
1 review
0 helpful votes
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Will install tomorrow 🙏🤞🏼
August 25, 2024

Pretty well a seamless order. Proof will be after tomorrow's installation.

Date of experience: August 15, 2024
Tennessee
1 review
0 helpful votes
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2007 mustang GT
August 23, 2024

I ordered a computer for my mustang paid 774 dollars just to find out they didn't even have a computer to sell.after almost a month still no computer.I asked for a refund 14 days ago and still no refund I wouldn't buy anything from these Clowns

Date of experience: August 13, 2024
California
1 review
0 helpful votes
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Called for help via call, email, message and no response from no one. This is a scam.

Date of experience: August 8, 2024
Massachusetts
1 review
0 helpful votes
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Computer reprogramming
August 17, 2024

Service is not completed, waiting to receive my computer back to reinstall it in my car. Only at the halfway point at the moment. So far customer service representatives have been very helpful and professional.

Date of experience: August 6, 2024
Tennessee
1 review
0 helpful votes
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Desperate
August 16, 2024

The customer service was excellent. Talked to Brittney. She was a big help. Very good at her job.

Date of experience: August 5, 2024
Montana
1 review
0 helpful votes
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Finally the truck is up and running
August 15, 2024

The process was simple and seamless Quick and easy. The directions were informative and easy to understand. I received the computer within a week. I was kept informed when the part was shipped and given a tracking number to track the shipment. When the computer arrived it was plug and go. The vehicle is running great with no problems. Very happy customer.

Date of experience: August 5, 2024
Ohio
1 review
0 helpful votes
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Not plug and play
August 15, 2024

The part i received was not plug and play. Returned part a month ago. Still fighting for refund this a very shady company No tech support will not answer phone they will hang up on you

Date of experience: August 5, 2024
Illinois
1 review
0 helpful votes
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Install
August 15, 2024

Very simple plug and play, so far all is working good...

Date of experience: August 5, 2024
Virginia
1 review
0 helpful votes
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Great service
August 14, 2024

Received ECM within a week. Customer service was very helpful, and was not an automated system. The shipping was easy and instructions were good.

Date of experience: August 4, 2024
Connecticut
1 review
1 helpful vote
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Sent a Defective PCM
August 14, 2024

Something is loose in the PCM. It runs perfectly until the car hits a bump - engine then dies and no "check engine" light. I can simulate the problem by taping the PCM while vehicle is idling. Mechanic checked all wiring going to the PCM before and after PCM installed.

I will need to exchange the PCM

Will update these comments based on exchange outcome.

Date of experience: August 4, 2024
Michigan
1 review
0 helpful votes
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Ecm for dodge Durango
August 14, 2024

Got my computer and it works great. Took five business days to complete Monday throught friday, week days, to complete and test your ecm. I'm impressed and will continue to do business with them. At first I was nervous because all the negative comment people put out. But everything worked out good.

Date of experience: August 4, 2024
Indiana
1 review
0 helpful votes
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Pxm replacement
August 13, 2024

Quick shipping and part was plug and pkay as advertised. Replaced bad part and vehicle started and ran flawlessly, simply follow the provided instructions.

Date of experience: August 2, 2024
Texas
1 review
0 helpful votes
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2014 jeep compass. PCM replacement.
August 13, 2024

Worked great, follow the directions that were sent with computer, tested coils, and solenoids checked out great, install computer according to directions.

Date of experience: August 2, 2024
Texas
1 review
0 helpful votes
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06 Dodge
August 10, 2024

All went well, works great, fast delivery, returned old one for warranty request.

Date of experience: July 30, 2024