Car Computer Exchange

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Car Computer Exchange

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.


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Car Computer Exchange Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

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3,082 reviews

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California
1 review
0 helpful votes
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Ray B
October 6, 2024

Pleasant experience ordering, but it took a bit longer than expected to arrive.

Date of experience: September 26, 2024
Idaho
1 review
0 helpful votes
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Overall very happy with this company. Fast programming and delivery.

Date of experience: September 25, 2024
Nevada
3 reviews
0 helpful votes
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Module was programmed correctly. Was in place in my vehicle within 15 minutes and worked perfectly.

Date of experience: September 25, 2024
Wisconsin
1 review
0 helpful votes
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Easy and timely
October 5, 2024

We were pleased how easy the website was to navigate, place our order and the timely manner in which we received the computer.

Date of experience: September 25, 2024
District of Columbia
1 review
0 helpful votes
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Easy and works!
October 5, 2024

Shipping took a while but definitely easy process and fixed my issues

Date of experience: September 25, 2024
Louisiana
1 review
0 helpful votes
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Awesome
October 4, 2024

I had an easy time plug and play my van is riding like new again thank you

Date of experience: September 23, 2024
District of Columbia
1 review
0 helpful votes
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New Car Computer
October 1, 2024

I don't recall the 'important' information regarding the 'new' care Warranty being told to me upon purchase. The only thing I remember is that the warranty would not be effective until the 'old' computer was returned. I was not told about the CORE Fees or the 7-day return policy! Since Im not fixing the car myself, my control of returning the computer is really out-of-my hands and all I can do is relay this info. To the car dealer, so Im a little disappointed in this experience!

Date of experience: September 21, 2024
California
1 review
0 helpful votes
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Great service!
October 1, 2024

Gavin was very helpful and professional when I ordered an ECM for my car. Installation was quick and easy with instructions provided and car runs great again.

Date of experience: September 20, 2024
Texas
1 review
0 helpful votes
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Easy
September 30, 2024

Look great worked great well pleased. Have not had any problems yet. Would recommend to any one.
Every one said the ECM was the problem with my sons jeep I installed it and will see how it goes.

Date of experience: September 20, 2024
Virginia
1 review
0 helpful votes
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The computer I received was not plug in ready.
September 30, 2024
Updated review

Aside from the cost of the computer $218 including shipping, it cost me $150 to have my car transported to a facility and have the computer flashed at the cost of $275. I had checked several web sites and this one sounded like the way to go. I was not about to wait for a replacement. I needed the car and wanted it fixed now.

Date of experience: September 19, 2024

First time ordering and easy to do
August 24, 2024
Previous review

First time ordering and easy to do.

Date of experience: August 13, 2024
Colorado
1 review
0 helpful votes
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Great site
September 29, 2024

So far was easy to navigate site. Fast delivery also prepaid core return.

Date of experience: September 19, 2024
California
1 review
0 helpful votes
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Computer
September 29, 2024

When I sent my original one in for repair you never repaired it and you charged me

Date of experience: September 19, 2024
California
1 review
0 helpful votes
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Satisfied
September 29, 2024

Computer car exchange does pretty good. Communication was good.

Date of experience: September 18, 2024
Texas
1 review
0 helpful votes
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Amazing
September 28, 2024

I was scared at first as i'm here in texas and thought off getting scammed but omg what a bunch of wonderful people thank you so much

Date of experience: September 18, 2024
Pennsylvania
1 review
0 helpful votes
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2002 Durango
September 27, 2024

Computer seems to be working fine. I trust this will be long lasting.

Date of experience: September 17, 2024
Kentucky
1 review
0 helpful votes
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Order
September 24, 2024

Good service keep me updated with my order and I received it earlier than the scheduled time

Date of experience: September 14, 2024
Illinois
1 review
0 helpful votes
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Excellent service!
September 24, 2024

Was very satisfied,they made ordering super easy,even when I didn't have all the part numbers,made one phone call to them and they walked me through it,and my product was on its w

Date of experience: September 14, 2024
Delaware
1 review
0 helpful votes
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Lucky we found this website!
September 20, 2024

We were finding that the part we needed for an older transmission was almost impossible. Then I happened on to Car Computer Exchange. We ordered, got it and it worked perfectly. Thanks for the great service.

Date of experience: September 10, 2024
Colorado
1 review
0 helpful votes
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Timing
September 20, 2024

Overall everything went good I did wait longer than expected but the computers seems to have taken care of the issue Thank You!

Date of experience: September 10, 2024
Texas
1 review
0 helpful votes
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One happy customer
September 20, 2024

So far so good just as they say quick delivery plugged unit in and no more limp mode car runs great best said quick and easy

Date of experience: September 10, 2024