BooksiReviews 191

Answer: Our deals show all fees before any payment is made. The fees involved are based on the amount quoted for the offer plus the taxes and fees added in the cart before payments are made. The only additional fees for the accommodation which may or may not apply based on each individual deal is the "Resort Fees" which are charged at the time of booking dates. These fees vary depending on the individual hotel deal. To see if there are any resort fees applied to the hotel you are interested in please view the terms and conditions at the bottom of the deals information. Our offers supply the very best accommodation at a fraction of the cost based on the deals being promotional and offering a "Resort Preview Rate" as shown in the information. This means that these are first time visitor promotions where the hotels will request the opportunity to provide a products and services update to explain the benefits of the vacation based services that they have available to help save you even more money on future vacation. You are not obligated to join anything but the hotel will require your time to explain their services to you.

Answer: Hi Maria, After purchasing your vacation, you will receive a confirmation email with a link and your credentials to book your dates, once your dates are booked you will receive another email with a phone number to call our reservations team and confirm your desired dates, at that time you will be able to ask for a wheelchair accessible room. Please if you need any other information about our services reach out to [email protected]. Thank you

Answer: Hi Michelle, This usually happens when the financial institution stops the purchase. Please make sure to contact your bank or you can also try using a different card (This can also solve the problem). For your reference, the only payments we accept are Visa, Mastercard, American Express, and Discover. If you keep having issues with your purchase, we recommend you choose a different internet browser and use a computer instead of a Smartphone.

Answer: Monster Reservations Group partner with us on some of our properties that we promote to service customers requests. We can vouch for them and assure you that their service is very good. We are very comfortable in the knowledge that you will be looked after by their team to ensure your booking process is smooth from the get go. If you do experience any issue what so ever, please do not hesitate to come back to us here on [email protected] and we will certainly help however is required. Meanwhile we ask that you allow us to prove that they are able to provide the level of service that we have suggested and look forward to you having a great vacation with us!