On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Booksi Reviews Summary
Booksi has a rating of 1.7 stars from 191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Booksi most frequently mention time share, customer service and credit card. Booksi ranks 427th among Travel Deals sites.
Instant Feedback
We monitor reviews for authenticity
I paid $40 for a 3 night in Gatlinburg. I went to there web site to book dates. No good dates of course. Went ahead and picked some, then they want you to call so they can ask you a lot of personal questions. I asked for a refund but they won't do it. They just suck so don't do it and make sure you read the fine print!
Purchased a hotel stay in St Maarten in September 2024 and was upsold an upgrade for two stays. As was planning to visit the States agreed. Could not book either for any dates for over and the St Maarten's hotel is not even available now on their website and declined to reply as soon as mentioned Booksi. Yesterday tried to book a 3 star hotel near Boston, only to find out that it was also not available - it was available a minute ago but someone just booked it. Really? Called the hotel and checked on Booking.Com and the hotel was happily available. They did try to offer zero star hotel in the middle of nowhere in exchange but only if I part with smoother GBP 300, which might or might not be refunded. Seems used to be a good company, now a scammer. Shame. Just want my money back
Hi Inna,
Kindly know that the availability in the live calendar in this discounted rate offer has nothing to do with retail-priced availability on any other website.
This being said, we endorsed your account and issue to our specialized reservations team to help you with your booking.
Kindly acknowledge with your email, as our reservations team sent you a response 11 hours ago.
We hope this is resolved as soon as possible.
Regards,
I purchased a vacation package from Booksi for the Paris Las Vegas Hotel and was immediately misled. After paying, I was told the dates I wanted were unavailable, even though the hotel showed open rooms. When I called, I was informed that Booksi doesn't even have Paris Las Vegas in their inventory at all — meaning they sold me a package they could never actually book. This is a classic bait-and-switch.
Customer service only told me to call, but I requested everything in writing. Still waiting for a proper response. Save yourself the frustration — this company is not transparent and feels very scam-like. I do NOT recommend using Booksi.
Hi Sandy,
Thank you for your feedback.
We're truly sorry to hear about the availability issues you encountered with Booksi. We apologize for any inconvenience this may have caused you during your vacation planning process.
Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.
A representative will be reaching out to you shortly, but please feel free to also contact us at [email protected], we're committed to restoring your trust in Booksi.
Best Regards,
Booksi Support Team
They are cheaters cheaters cheaters cheaters cheaters cheaters cheaters cheaters cheaters cheaters cheaters cheaters cheaters cheaters cheaters cheaters cheaters cheaters cheaters cheaters
Hi Nagy,
We're saddened to hear that your experience with Booksi didn't meet your expectations.
Your feedback is crucial to us as we continuously strive to enhance our services. We apologize for any inconvenience you encountered during your vacation.
We'd like to learn more about your specific concerns so that we can take appropriate actions to prevent similar situations in the future.
A representative will be reaching out to you shortly, but please feel free to also contact us at [email protected]. We will work to address your issues promptly.
Best Regards,
Booksi Support Team
After traveling 42 states in the USA and 60 plus countries and working with many travel agencies and travel related companies, I have to say these folks are the worst in the world. I had paid for two packages with many promises. When time came, they could not find the resorts they promised. They even had me cancel a vacation that was booked and plane tickets bought. And, now they want tons of additional money and cannot tell me if they will not ask for more money. DO NOT EVER PURCHASE ANY PACKAGES FROM THESE SCAMMERS.
Hi Prabbhash,
We're sorry to hear about the difficulties you encountered while trying to complete your booking with Booksi.
We understand the frustration that can arise from such situations and want to assure you that addressing these issues are our top priority. Our team is committed to resolving the problems you faced and ensuring we restore your confidence in Booksi.
A representative will be reaching out to you shortly, but please feel free to also contact us at [email protected], we're committed to restoring your trust in Booksi.
Thank you for bringing this matter to our attention.
Best Regards,
Booksi Support Team
Read the fine print at the bottom of their website; and the print is not easily readable and not in color black, so it is easy to miss. They will not give you a refund once you purchase. And if you ask for their boss or manager, they don't have another number to call, no corporate, no manager no nothing, no refund. I don't do timeshare presentations. There is no option for the specific hotels to be booked on any weekends; none at all for the whole year. Only a Hotel close by that has the Timeshare presentation... Sorry, not gonna waste my vacation time sitting in a presentation,
Hi Walter,
Thank you for your valuable feedback, a customer service representative will follow up with you. The reason our exclusive hotel offers are up to 83% off the retail rate is because the resorts are sponsoring the promotion in exchange for meeting the eligibility requirements and attending the resort preview. On each hotel offer web page we list the “Resort Preview Rate” as well as the Terms & Conditions for the discounted price.
Here is a short video explaining why Booksi's vacations are 83% off https://booksi.wistia.com/medias/4at41l86hi
Over 1 million customers have taken advantage of Booksi's discounted vacations and our customers on average save over $2000+ on our all-inclusive vacations.
In fact, Booksi has over 3600+ Verified Past Customers reviews on Sitejabber, a 3rd party review site. Booksi has a consumer rating of 4.67 stars out 5 Stars and ranks # 5 out of all Travel Sites in the world https://www.sitejabber.com/reviews/booksi.com
If need further 24/7 customer assistance, simply go to Booksi.com and click “Customer Support” or email us at [email protected]
Bought a trip to Tuscany and have been trying to book the vacation for over 3 years now. EMails go unanswered, promises of returned phone calls go unfulfilled. It has taken so long to try and get a stay scheduled that teh hotel is no longer even associated with Booksi. Lots of promises, and even a gratis stay at another location have all been talk.
Hi Dave, Thank you for your feedback.
We would like to address the concerns you mentioned and ensure we can assist you effectively. Could you please provide us with the following information?
Your full name
The email address associated with your purchase
Your phone number
This will allow us to locate your details and work towards a resolution. We are committed to addressing your concerns promptly and ensuring your satisfaction.
Thank you for your cooperation. We hope you share with us the requested details, or contact us directly at support@booksi. Com.
We look forward to resolving this matter for you.
Best regards,
Booksi Support Team
This is a total scam. They sell you a package deal at a hotel -- and when you try to redeem they are not available -- can get you in somewhere else, but need to know your age, income, etc. -- all to pre qualify you for something unknown -- probably a time share. Save your money and don't fall for the BS.
Hi Tim, Thank you for your valuable feedback, a customer service representative will follow up with you.
The reason our exclusive hotel offers are up to 83% off the retail rate is that the resorts are sponsoring the promotion in exchange for meeting the eligibility requirements and attending the resort preview. On each hotel offer web page we list the “Resort Preview Rate” as well as the Terms & Conditions for the discounted price.
Here is a short video explaining why Booksi's vacations are 83% off https://booksi.wistia.com/medias/4at41l86hi
Over 1 million customers have taken advantage of Booksi's discounted vacations and our customers on average save over $2000+ on our all-inclusive vacations.
In fact, Booksi has over 3600+ Verified Past Customers reviews on Sitejabber, a 3rd party review site. Booksi has a consumer rating of 4.67 stars out 5 Stars and ranks # 5 out of all Travel Sites in the world https://www.sitejabber.com/reviews/booksi.com
If need further 24/7 customer assistance, simply go to Booksi.com and click “Customer Support” or email us at [email protected]
There's a whole bunch of fake reviews in 2023 and 2024, so obviously fake that they couldn't bother even writing anything. Titles such as "..." and other reviews such as "PRICE PRICE PRICE". A ton of reviews on the same day as experience (How are they reviewing the same day of experience if it's for multiple nights at a hotel? Fake reviews! Can't believe this was allowed multiple years.) There's plenty of evidence to suggest it's a bait and switch with a cleverly disguised time share presentation. They will let you pay, tell you your dates are unavailable, tell you alternative sites will cost more, ask personal demographics of you and your household, and will be passive aggressive and dismissive when you bring the concern of scam up. They slandered many people in the reviews I read but in no instance confess or take accountability for the scam or the hardship.
Hi Destiny,
Thank you for taking the time to leave a review for us. We value all feedback, as it helps us to continuously improve our products and services.
We can assure you that Booksi is a 100% legitimate site, and we can understand that it can be hard to see prices like the ones that we promote and question their legitimacy.
Our team is proud to have served over 1 million satisfied customers, providing them with affordable travel experiences and the opportunity to explore the world. Our mission is simple - to make it possible for everyone to travel and see the beauty of the world without breaking the bank.
Please be advised that all our offers include terms and conditions, which can be found at the bottom of each deal. These details outline the qualification requirements, one of which necessitates attendance at a presentation. Additionally, you may find information regarding any applicable resort fees for your offer.
Nevertheless, our company prides itself on providing the vacation requested or receiving a full refund of the total amount of money paid.
We would like to address the concerns you mentioned and ensure we can assist you effectively. Could you please provide us with the following information?
Your full name
The email address associated with your purchase
Your phone number
This will allow us to locate your details and work towards a resolution. We are committed to addressing your concerns promptly and ensuring your satisfaction.
Thank you for your cooperation. We hope you share with us the requested details, or contact us directly at [email protected].
We look forward to resolving this matter for you.
Best regards,
Booksi Support Team
So booked a all inclusive vacation package and have paid for the upgraded suite and paid the resort fees and seemed like it was going to be amazing and then they said our dates weren't available. So picked a different resort and town and it was more for the amount of nights I had already paid for and the resort fees weren't the same. So found one that was going to work and we'll found out my passport was not cleared and had to go a different route so picked Saint Thomas and they proceeded to say can't book that now have to call back Monday we'll see we have set dates for time off of work and it's already getting down to the wire so I keep looking and at this point I'm frustrated and when we had to find another resort the first time I was told that I could get refunded but I said no hold off on that let see if we can't find something. So I look and we really wanted Saint Thomas so I called back didn't wait until Monday and was told they didn't have anything at all this month so was going to take another location and was then told that the 1000 dollars that I paid for a suite and resort fees and tax was only going to get me a basic $#*! room with nothing else and that package was like 59 per couple and didn't include anything else but a room and after arguing for 30 mins about getting my money back a manager gets on and tries to get me to take a busted down out dated hotel in Reno and declined that and tried about four other states and hotels. And couldn't get us in for the dates we have taken off in advance for this. It's been a nightmare and a huge disappointment supposed to be exciting and was going to get married but now it's a horrible experience and I just would like a refund. Booksi and Monster are not what they say and don't let it happen to you
Hi Anthony,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must be to face multiple changes.
Please know that your concerns are very important to us, and we are actively working to improve our processes. We regret that the service you received did not meet your expectations and caused you additional stress during what should have been an exciting time.
A representative from our team will be reaching out to you soon to discuss your experience further and explore how we can resolve your concerns to your satisfaction.
Thank you for bringing this to our attention.
Best regards,
Booksi Support Team
Booksi is a SCAM! Terribly misleading and I am very disappointed with how they operate. I purchased a travel voucher for a specific place to travel. After researching the place and making sure that the resort was to my liking a made the burchase through BOOKSI however when I called to secure the travel date, I only came to find out not only the dates I chose were not availble, but NO dates were available. Not only did I find out that I have to pay an additional $458 to book, but also the location that was promoted is not available AT ALL. That is deception at it's finest. Then I asked about canceling this purchase because I wasn't able to get what I thought I was purchasing and was told you have to cancel within 3 days, well it was day 5 and they would not refund me even though the representative totally agreed that the terms of thIs vacation was not as clear as it appeared. This is definitely a scam. I would like to start a class action law suit for deceptive practices.
Hi Shannon,
Thank you for your feedback.
We're truly sorry to hear about the availability issues you encountered with Booksi. We apologize for any inconvenience this may have caused you during your vacation planning process.
Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.
A representative will be reaching out to you shortly, but please feel free to also contact us at [email protected], we're committed to restoring your trust in Booksi.
Best Regards,
Booksi Support Team
This is the worst company I have ever dealt with. Bought a trip online, then they called and talked us into paying $549 for an extra night at the resort and a room upgrade, THEN they say that resort isn't available anymore. WHAT?!?! Since then, I have called several times trying to find somewhere to go and they tell me they can't add the additional night and will NOT provide a refund. This is like going to buy a new car and after the purchase they tell you they don't actually have the car you just bought. So ridiculous! PLEASE DO NOT USE THIS COMPANY!
Hi Brian,
Thank you for taking the time to leave us this review and we're so sorry to hear about your experience.
Kindly allow us to assist you with this predicament. We will be sending you a private message so that we can get more information regarding your account and once we receive your response, we will be in touch to help find a resolution for you.
You may also email us via [email protected] with your account information. We look forward to hearing from you and rest assured that we'll do what we can to help you out.
Best regards,
Booksi Customer Support
I come here to verify the fact that they (Booksi) have a review score of 4.8/5.0 with close to 5k reviews, it turns out to be fake, how in the world are you faking your review score, never ever booksi, even I had never deal with them b4 ever
Hi Nelson,
Thank you for sharing your feedback. We take all comments seriously, even when they express concerns like yours. To clarify, the reviews you see for Booksi are submitted by real customers who have used our services, and we value their honest feedback.
We understand you haven’t had an experience with us directly, but we’d love the chance to provide you with excellent service should you decide to give us a try in the future. If you have any questions or concerns, feel free to reach out to us at [email protected].
Best regards,
Booksi Support Team
Do not buy! I was scammed. Read my review and do t take it lightly! I never write reviews... this company is a complete scam artist. The hotels that are promised are NOT AVAILABLE! THEN THEY WANT YOU TO THROW DOWN ANOTHER $250 FOR "TAXES"... SAVE YOURSELF A LOT OF HEARTACHE AND $$$$$... THIS REVIEW IS COMPLETELY HONEST. TAKE MY WORD ON IT. VERRRRRY BAD IDEA.
Hi Kd, Thank you for your feedback.
We're truly sorry to hear about the availability issues you encountered with Booksi. We apologize for any inconvenience this may have caused you during your vacation planning process.
Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.
A representative will be reaching out to you shortly, but please feel free to also contact us at [email protected], we're committed to restoring your trust in Booksi.
Best Regards,
Booksi Support Team
Booked a New Orleans package. In 8-months, no room on any date has been available. Have refused a refund. This is a scam. Be careful.
Hi Jody,
Thank you for your feedback, and we deeply apologize for the frustration you’ve encountered with your New Orleans package. We understand how disappointing it can be when availability doesn’t align with your desired dates, and we’re sorry for the inconvenience this has caused.
We’d like to assist you further and review your case to find a resolution. Please reach out to us at [email protected] with your booking details so we can investigate this matter thoroughly.
Your experience is important to us, and we regret that it hasn’t met your expectations. We are committed to addressing your concerns and ensuring better experiences moving forward.
Best regards,
Booksi Support Team
After purchasing a package and making a reservation from available dates, they asked to call them and confirm. Apparently given number is of monster reservation group, they ended up telling me those dates are not available and after some more digging into my personal details about income and occupation, they asked me to pay $150 and that $298 will be charged more as resort fee. Not only my original option Paris las vegas is not available, none of the hotels in whole of the las vegas is available and started to give me options for other cities and states! What kind of nonsense is that! I am going to review them on every platform until they give me my refund.
Hi Nidhi,
Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered. This is certainly not the experience we want for any of our customers, and we regret any confusion caused during the booking process.
We strive to provide clear terms and conditions upfront, including details about resort fees and eligibility requirements. However, we understand your concerns and frustration regarding the unavailability of your selected destination and additional fees.
To address your concerns, a representative will be reaching out to you shortly to review your case and assist in finding a resolution. Additionally, if you’d prefer, you can contact us directly at [email protected].
We appreciate your feedback and the opportunity to make things right. Thank you for bringing this to our attention, and we look forward to resolving this for you.
Best regards,
Booksi Support Team
I purchased destin florida triied to give me a different place wanted $599 more would not give me a refund on original payment website says can cancel within 3 days for any reason scam
Hi Ed, Thank you for your feedback.
We deeply value your satisfaction, and it's regrettable that we didn't meet our usual standards in handling your case. Your feedback is invaluable to us as it guides our efforts to continuously enhance our services. We genuinely apologize for any inconvenience caused and understand your frustration.
Your comfort and trust are of utmost importance to us, and we're here to support you every step of the way. Please know that you will get your refund guaranteed.
A representative will be reaching out to you shortly, but please feel free to also contact us at [email protected].
I had a great experience. Customer service was very helpful & knowledgeable.
Hi Myra,
Thank you so much for the glowing review!
We're thrilled to hear that you had such a fantastic experience with Booksi and our team.
Providing affordable and memorable vacation experiences is what we strive for, and we're delighted that we could exceed your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Here's to many more unforgettable adventures with Booksi!
Best Regards,
Booksi Support Team
The agent was terrific. She was professional knowledgeable, and very helpful. Kudos to a great employee.
Hi Robert,
Thank you immensely for your kind words and support.
We're happy to hear that you had such a wonderful experience with Booksi and our team!
Our team works to offer the best vacation deals and experiences, and it's incredibly rewarding to see our efforts reflected in your feedback.
Your support means the world to us, and we look forward to helping you plan your next dream vacation.
Best Regards,
Booksi Support Team
I was not told that this is a time share presentation. I then booked online and now told that the dates are not valid until I speak with a representative. I was then told that I had to give my husband's information too and he has to be involved with this presentation. This was supposed to be a girl's trip that will not be happening. I also want to let people know that the hotel's have limited availability and usually only on weekdays. Don't waste your money!
Hi Dee,
Thank you for reaching out to the Booksi Support Team and for sharing your thoughts with us.
We're truly sorry to hear about the availability issues you encountered with Booksi. We apologize for any inconvenience this may have caused you during your vacation planning process.
Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.
A representative will be reaching out to you shortly, but please feel free to also contact us at [email protected], we're committed to restoring your trust in Booksi.
From the business
Welcome to Booksi.com, your ultimate source for exclusive discounted vacations. With over 1 million happy customers, Booksi has earned its reputation as a trusted and reliable travel website.
At Booksi, we pride ourselves on delivering unparalleled customer service. Our dedicated customer support team is available around the clock to assist you with any inquiries or concerns you may have. Simply visit Booksi.com and click "Customer Support" or email us at [email protected], and we'll be happy to help you out.
We understand that vacation planning can be a hassle, which is why we've made it our mission to simplify the process and help you save big. Our all-inclusive vacation packages save our customers an average of $2000+, making it easy to enjoy the vacation of your dreams without breaking the bank.
And we don't stop there. With our price guarantee, you can rest assured that you're getting the best deal possible. If you find a lower price online for the same vacation you've booked,...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Timothy,
Thank you for your feedback.
We're truly sorry to hear about the availability issues you encountered with Booksi. We apologize for any inconvenience this may have caused you during your vacation planning process.
Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.
A representative will be reaching out to you shortly, but please feel free to also contact us at [email protected], we're committed to restoring your trust in Booksi.
Best Regards,
Booksi Support Team