BooksiReviews 191

If I could rate this place a zero I would. They are a bunch of scam artists. They said I could book a place and had 18 months to use and then when I went to use it they said oh, no you have to pay a $1,000 difference because the resort fees went up. I was never advised of this and if I was I would have never done it. Also, nowhere does it say you need to do a timeshare presentation. Then, I re-booked for another place and I told then I already owned. The lady told me oh no big deal, so I purchased that. When I went to book, they wouldn't allow it. This place is working on nothing but false truths and lies. Do not BOOK through them

I booked a vacation with this company last night. It was $59+ tax ($78.83) for 4 days, 3 nights in New Orleans. The money came out instantly. I got the message to call to confirm within 15 minutes. I called the number and waited over 25 minutes.

I found another number to call and they picked up right away. I explained that I needed to confirm. My dates weren't available, which I understood because it's next week. So Corey searches to find another destination in my area that is available. Nashville comes up, I was fine with that. I asked a few more questions for clarification so he claimed he had to do another scan. Nashville was no longer available but he sees Branson. To sum this up, I ended up paying an extra $150+tax ($163.50) for a "refundable" deposit.

After reading all of the negative reviews and seeing that I would have to pay an additional $280+ for resort fees, I decided to call and cancel this morning. I never received confirmation of the booking, dates, booking number, nothing. After trying to get me to choose another destination/date, the agent canceled it. I asked if I would receive a confirmation email, she told me it was already sent. (I still haven't received it). I asked about the refund, she proceeds to tell me they had me on a recorded line agreeing to terms and conditions. I reminded her that their policy promises a 100% refund if cancellation occurs within 3 days. She said that the $150+tax refundable deposit isn't refundable (?) so she put it as a credit on my account. That's useless because I don't ever plan on using the company to book anything ever again. She claimed that she processed a refund for the $59+tax and I should receive an email confirmation (still haven't received it).

Please stay away from this company! Check other websites for all of the negative reviews! In the end, it doesn't look like you'll end up saving any money. The price that you see is only a small fraction of what you'll end up paying. I hope I'm able to get my money back.

Update: I spoke to someone at the company this morning (9/4) after getting an email and phone call for this review. When you call in to book your dates, they want you to pay a refundable deposit. However, that deposit is only refundable if you pay $234 for the White Glove Service. So I was told that they could only refund the initial cost of $59+tax. Basically, I just gave them $163 because I didn't give them extra money to get a refundable deposit, refunded. I received confirmation, so hopefully I'll be refunded.

Please stay away from this company! There are reputable companies that you can use to travel cheap, without being scammed (Hilton Grand)!

Booksi is an amazing way to book your vacations. Make sure you understand the regulations when you book and ask questions! Depending where you go and have to sit for a presentation DO NOT CONSUME ALCOHOL cause you will be disqualified and have to pay for your entire stay.

We truly enjoyed our stay!
The hotel was very clean and the customers service was good as well. I would definitely recommend it!

I was put in a rundown unsafe hotel that had a walkway to the beach but it was blocked for construction, I waded through grass. The fixtures in my room were old, paint chipped lamps, maintenance was in my room until after 11 o'clock because my door would not lock in the morning I needed maintenance to open the door to my patio. It was all around the most horrible experience I've ever had. I travel a lot nationally and internationally and how they could have subjected me to this inferior hotel literally it needs to be torn down, I am so sorry that I bought four vacation packages. I just don't want to be subjected to this anymore.

Enjoyed stay at Barcelo Gran Faro Los Cabos. Staff was very pleasant, nice and accommodating. Location and amenities were good as was most of the food, especially the specialty restaurants.
Timeshare presentation was way too long and hours beyond the time I agreed to. Arrived at 9:30am and held hostage in the presentation until 2pm. I committed to 2hrs and not 4.5 hours

Booked a place that was described to me as a 5 star hotel, denied the protection because I trusted the person. Called back not even 3 days later and basically told to kick rocks. Scam company, save your money and go somewhere else. Told "no manager" to talk to either. Awful.

I tried to get a refund but was told none were available, EVER! Every date I would give them that worked with my work schedule would never work for them! They never had weekend check ins available either. They then wanted to switch me to a different city- cities I'd been to and had no desire to revisit. I only bought the trip because it was Nashville and supposedly $59. My credit card was actually charged $97! As other reviewers are saying...BEWARE OF HIDDEN CHARGES! Also a 3rd party that works with BOOKSI called me literally everyday harassing me trying to get me to upgrade to more days! I kept having to block numbers and finally had to get mean and say DO NOT CALL ME AGAIN! I also asked for a supervisor when trying to book my trip in Nashville and was told none was available and that someone would call me back about a refund...of course that never happened either. So therefore unless I get a refund... I will blast them all over every social media platform I come across as crooked. I did my part to try to book the trip for $59. I was not only charged more than the promotion of $59 but they cannot meet my scheduling needs so therefore I should be entitled to a refund.

I wanted to just do a quick birthday trip, so I bought the package. Then had to call in to confirm, got roped into the VIP package. Then when I did book the trip a couple of days later, I was hit with Fees $300! And told I had to sit through a presentation. No where does it plainly state that there would be more fees and a time share selling seminar that I'd have to sit through. This site is a rip off. I was also told I couldn't get a refund. DO NOT USE THIS COMPANY!

THIS COMPANY SOLD ME A VACATION FOR $220.00 THEN WHEN BOOKING THE DATES IT COST ME ANOTHER $191.00 IN ADDITION TO THE ORIGINAL $220. NOW WE UP TO $411.00 THEN I WAS TOLD I NEEDED TO PAY A $150.00 DEPOSIT FOR THE ROOM THAT COST ME $163.50 the $13.50 WAS A SERVICE CHARGE SO NOW WE ARE UP TO $574. ON A VACATION I WAS SOLD TO FOR $200.00 THIS COMPANY LIES ABOUT EVERYTHING SO BE VERY CAREFUL IF YOU DO BUSSINESS WHITT THIS COMPANY I WOULD NOT GIVE THEM ANY STARS BUT HAVE TO GIVE THEM 1 TO POST. THEN WHEN I TRIED TO GET MY DEPOSIT BACK I WAS OLD THE GIFT CARD I RECIEVD A THE TIME SHARE PRESENATION WAS MY REFUND SO BASICLY I PAID THEM FOR THE GIFT CARD THE TIME SHARE COMPANY WAS GIVE AS A GIFT CARD AGIAN MORE LKIES FROM MONSTER SO PLEAS READ HIS BEFORE YOU EVER BOOK WITH "MONSTER RESERVATIONS GROUP"

I would not be surprised if the reviews they feature on the site are forced to be made at the mandatory timeshare pitch so that you don't get kicked out of your accommodations. You have 18 months to book but only 7 days to cancel. Company policy only ensures the scam works. Truly the scum of the earth.

Senior Citizens duped into believing these promotional prices were due to this being a new booking company. Yet it turns out you have to go thru their hard core salesman trying to sell you a time share. If you don't go thru the presentation you pay full prices for the room you are in. After realizing what it was, I asked for a refund within 2 hours because my husband can't stand thru any presentation. I was treated rudely and basicly laughed at after their rep refused to provide supervisor or management assistance. It's NOT WHAT YOU THINK IT IS FOLKS. I actually tried booking the place I wanted to go, it showing availability but then gave me alternative, a much older run down place to stay rather than what I signed up for. They took my money, and there was only the one option. Very shady. I don't suggest this company to book travel. Go with someone more reputable. Save yourself the sales pitch!
UPDATE! Contacted back by this company and refunded 100%. If your up for the PRESENTATION it's legit. I've learned if you are really set on a particular place, you may have to book it out for a while, but they do give you a year to actually book! Tour, book early and you may be a winner. 😀

Booksi was very quick to respond to questions & concerns and willingly offered resolutions to any issue. The willingness to resolve a problem speaks volume to me. A company that wants to insure customer satisfaction. Thank you.