BooksiReviews 191

SCAM ALERT... they hooked me in with $500 for a trip to Savannah at the INDIGO hotel for $199/ 5 days 4 nights... when i went to book the Hotel in Savannah it wasn't available for my dates and they immediately sent me to Hilton Head Island and said I now owed $240 (IN ADDITION TO WHAT I ALREADY PAID) stating the after I sat through their TIME SHARE PRESENTATION (which was never discussed), I'd get $150 back and the remainder of the money would go toward a BONUS VACATION (which would only cost more) They stated that this information that was explained on the website, (which I never saw because I was immediately contacted by a representative and SMOOZED into the purchase)
There was NEVER a mention of RESORT FEES, TIME SHARE PRESENTATIONS, BONUS TRIPS, Cancellation Policy, REFUND POLICY, etc... now they refuse to give me my money back stating that I had passed the refund time (its been 4 days!).
AVOID THESE SCAM ARTIST at all cost... BOOKSI is ONLY a selling agency that turns it over to MONSTER TRAVEL to handle THEIR MESSES... DO NOT GET SUCKED IN!

It upgraded when I said NO! I'm sure now I will have to go through the aggravation of getting a refund!

Fantastic, friendly, responsive, gratuitous, payment plan manageable

Be warned. This is not a vacation, it's a timeshare nightmare scam. Once you purchase what you think is a vacation package, you cannot book it unless you agree to releasing a bunch of private information on a recorded line and then agree to sitting thru a timeshare presentation. I refused to give up all this personal information and asked for a refund and they are refusing to give me a refund. Would never use this company!

I'm here with an update & I was hoping it would be better. Unfortunately not.
Wyndham Grand.
Cons. The smell of sewage/mildew in the rooms were so strong that I had to leave the balcony door open while in the room.
Even after washing upon arriving home. The smell is still lingering in EVERYTHING including luggage.
Room should have had a view of the lagoon.
Room 1430 view was literally the roof(someone could easily step over the balcony into your room). No view at all. Actually pretty scary.
I did reach out to hotel staff about the smell/view & I was told it was nothing they could do & that Going through third/fourth parties would almost guarantee the worst rooms.
All inclusive alcohol is bottom shelf. You can upgrade for about $80 per day.
Food was actually pretty good.
Staff service was amazing.

This is the worst company, please do not use their services. They are scammers, they invade your privacy by asking you your total household income, marital status, if you're a house owner etc. They advertise one price however when you call them to book the dates their charges for taxes and "resort fees" are double the price of the room. Never in my life have I heard about resort fees being over 100 usd a day. They probably calculate the resort fees and taxes based on each persons household income.

They are scammers and a rip off their customer service team is terrible as well. When I was arguing for a refund their team went on to block my number.

This is the worst company do not fall for this scam.

Booksi was able to assist me with resolving my problem in attempting to cancel the contact I had with them. Booksi returned the money to my credit card.

Customer service corrected the problem and im satisfied.

The package I received from Booksi was significantly different and of lesser value than the one they advertised and for which I paid in advance. I purchased a 4 night package for a suite/ full kitchen at the Mountain Club at Loon which is slopeside at Loon Mountain Ski Area. I received a standard room at a Holiday Inn Express a few miles away at the other end of town. I contacted Booksi/ Monster Reservations numerous times over the course of 3 months trying to have them change my reservation to the advertised Mountain Club at Loon but was unsuccessful. I even offered to change my dates in order to get the Mountain Club at Loon suite but they still did not offer me the package that I paid for.

Booksi is completely a scammer website. If you trust them, you will lose your money and your trip will be a dream as well. Such as the 5 nights Hawaii Resort trip, the price on their AD is 399, but finally, they will charge 440+298+375=1110, and they temporarily designate the property you maybe can use is Holiday Inn (not any resort they mentioned in the ADs). The cost of this cheap hotel for 5 day is just 1000 dollars on official website, but Booksi will charge you over 1100. Even you paid everything, you can not confirm that your reservation on Holiday Inn is really booked, you must wait until 28 days ahead your trip, they said you maybe can get confirmation to tell you that you can get your hotel booked or not. Means your trip during that period maybe will be cancelled or delayed again. That means you paid everything, and the price is already higher than the normally price you book on the official hotel website, but finally, you can not make your trip at all.

My ticket submitted was answered by an email and phone call with minutes after I submitted. All my questions were answered professionally and polite. I appreciated that very much 👍

Seems like a good deal, prices are great. Numerous destinations to visit. Haven't used service yet, am excited to use them.

A friend sent it to me and swears by it.i figured I'd give it a shot.

Great deal. I thought it was a scam until I spoke with Angelica Reales. She was great and I got an additional discount for placing my order. Just need to set a date. AWESOME! I HIGHLY RECOMMEND..

Horrible experience. I booked my trip after seeing a $399 special. After I I pick my dates (and get charged right away) I get a message that it isn't complete yet, I need to call to verify. I call the reservations number they provided and spoke with an extremely rude and unprofessional female. She tells me I need to pay another $400+ for taxes and fees. I explained to her that I wasn't aware of that and she said it states that in the terms and conditions. I then tell her I want a refund and was told "NO". She would not give me a refund and still demanded $400. I spoke with support after that and was told a manager will call me. When I asked support to refund me I was told she can't do that. When I asked support to confirm my dates, she said she couldn't do that. DO NOT USE THIS COMPANY!

I bought over1 year ago...nothing available...nothing g concrete at other sites...then they want more fees and the final blow was that you had to go to a sales pitch for a timeshare! Total scam...Lost $200 but lesson learned! Don't do it!

Embark on a 5-night journey, priced at a seemingly reasonable $345 - a tantalizing offer. But beware, as the plot thickens, an additional "resort" fee of $430 looms in the shadows, a detail left conveniently unmentioned during your purchase. As a discerning traveler, this prompts us to question - how many more hidden costs await our arrival?
The intrigue heightens as a barrage of probing questions come your way. Who is your travel companion? What are their earnings? What about your income? Own a property or renting? They even delve into your social security details for a credit check. All these intrusions are justified under the guise of qualifying for their timeshare, an underlying condition that involves attending a timeshare lecture during your so-called vacation.
When the audacity of these inquiries is questioned, the response assures that this is standard procedure to determine the best resort fit for you. Quite the laughable claim, isn't it?
Vent your frustrations in a review and instantly, the BOOKSI team springs into damage control. They propose a refund, but only AFTER you retract your review. I complied, and following this, one IVAN FEITO from customer service promised a "free vacation" as an apology for the absurd questioning.
His bewilderment at the line of questioning seemed genuine. "This is the first time I've heard something like this... Do you have their names?" he asked. Yet, the "free vacation" offered turned out to be a mirage - a code that failed to work, and a 10-day back-and-forth with Mr. Feito, who feigned ignorance at every turn.
When the code finally worked, the ghost of the $430 resort fee resurfaced. The term "free" seems to have been lost in translation. When the definition of "free" was questioned, the response came not from our good friend Mr. Feito but MARIA JOSE GALO, who ambiguously explained that there may be additional fees or taxes associated with the booking.
It appears the script has flipped from "This is not normal" to normalizing these "additional fees".
Quite the comedic performance, isn't it?
Perhaps, it's time for the BOOKSI team to consider a career change. The circus is always on the lookout for talented clowns.

Purchased a package to Savannah, Ga. Booked my reservation online and once submitted it takes you to a page to call a phone number to finalize. In speaking with a rep, I was told the dates were not available and they tried to sell me another package which would have cost me additional monies. Mind you I only had 18 months(til November) to book my reservation but they are telling me there are no dates available for the rest of this year. They would not refund my money. Very dissatisfied. Very misleading and scammers. I will never do business with them again.