BookOnlineReviews 10,297

Tried to book a room for two nights but had an issue with a certain website, called the phone number and talked to Angela and was very very helpful in getting the reservation booked that I wanted, thank you Angela

I called Towneplace Suites and talked to Miguel Angel. The room I was looking at cost way more than I had expected. Miguel said he would look to find me a room that would work for me, and he did. He was amazing.

He helped us quickly and saved us a lot of phone calls in search of a hotel for this evening when most of the hotels that accept dogs were completely full! He was professional and courteous and we really appreciate his efforts.

She was very polite and respectful and helpful.explained to me regarding cancelations. And total price and waited until I received email confirmation before saying goodbye.

He was helpful and very thorough made sure information we were exchanging was clear and proper spelling

Josué researched several area hotels for me as Delta had cancelled over 250 flights from Atlanta. Many hotels were booked up as a result. I was headed to California and found out only an hour before scheduled boarding time.

It was horrible. Didn't know it was prepaid reservation til after they took it out of my account.
Couldn't understand him.

So nice to speak to a friendly, knowledgeable person rather than online. She was friendly and made sure I understood all the details. She was a pleasure.

Absolutely loved the customer service from Edgar. He took the time to confirm that the room we needed as ADA compliance. Super helpful and friendly.

Really professional and easy to deal with really knew his job and was fast at the booking part. Knew the city I was booking in and made the right choice I was looking for.would use this service again with the right people in these positions doing a great job really makes it easy to book.

My service was concise and very friendly! I'd recommend Mr. Julio, the hotel representative to family and friends.

Jesus was a great help in booking a room. Great at explaining each aspect in detail and helping me with questions. Very friendly and calm on the phone as well!

I was trying to explain to Brandon that I was just transferred to customer service, but had issues with the hotline. Before I could even voice that concern Brandon transferred me back to the customer service line that wasn't working.

Neal was much much better than the two representatives the night before in which i was hung up on twice. Not disconnected but hung up on because I was trying to ask if i was speaking about the same hotel other family was stay at before I booked. Thank you Neal very much

Honey was sooo helpful and patient with helping me make our reservation. Also did some recommendations on our stay

Caroline was amazing! I am going to meet
My dad at the hospital and she spoke
Such true words and comfort to me. I have stayed at this hotel and her kindness will keep
Me coming back

Well, I appreciate Jorge finding me that hotel. It was kinda a dive! But overall it was clean, just very old and worn. I actually found that Laquinta hotel by Wyndham I was looking for about a block down the road. Igot a rate there for only $86! Tyou, Jorge, you were very kind yet professional! Good job!

This agent was the nicest, kindest, most helpful one I have ever had. He was everything an agent should be. I am usually so nervous about calling for reservations but he made me feel at ease right away. Thank you so much!

My experience with Christian Antonio was phenomenal. Christian was extremely helpful.
His professionalism, positive attitude, knowledge of the job exuded throughout the duration of our interaction. His patience was greatly appreciated. The next time I stay at TownePlace Suites at Buckhead Atlanta, Georgia I hope Christian is my reservation person.
Kudos Christian it was a pleasure working with you!