BookOnlineReviews 10,251

Joyce was fantastic. I had a problem with my email at my end and Joyce was able to circumvent this issue and still provide me with what I needed in a courteous and efficient manner. Joyce is really customer service oriented. Thanks Joyce.

Nice and acurated service, thkx for your time and info, Nice and acurated service, thkx for your time and info.

Not a great experience at the least., my reservation was entered wrong I check out on Sunday it was input to Monday7/28/25 incorrect Arrival at hotel was put in a room someone else was already in😡had to go back down to get another room**** after along flight from Ohio. Get to the new room the toilet is dirty very disappointing for Hyatt and room needed minor repairs **** this is not the Hyatt I know!

What a lovely voice on the other end of the line! She made the process easy and was very accommodating while I was driving to the destination, She provided turnkey service and excellent guest experience.

Humberto was so accommodating even though we weren't sure what we wanted. Quick, efficient service. We love the hotel he chose for us. Our car is charging, wonderful dinner next door, and the hotel is wonderfully comfortable. Thanks Humberto!

Paulina went above and beyond working very hard to find the perfect accommodation for my family. She was able to find the perfect hotel and reasonable price! Saved me so much time and researching on my own, thank you!

I booked a room with the agent on the phone. I confirmed with her that if it was the all inclusive stay and she said yes. I call the hotel and it was a just a regular room stay. She also got my email incorrect so I never got a confirmation email.

Shanice was very helpful! Give her a raise! I told her what I needed and she was so nice and found what I needed.

Great job. The support person was very helpful, nice, and kind. Spoke very good English. Very courteous and helpful. I recommend his company to all.

It was very easy to make oyr arrangements, for our stay, with Christian's help. Though we could not get all the nights we required, we were able to book most of them.

My client was awesome and he was so patient … he went above and beyond for me I can not express enough how much he did for me

My name is Barbara De Vito, I received a last minute email to help my school upledger as a teacher assistant at the horseshoe. Jesus helped me find a good deal for the 2 nights I am staying there, thank you sooo much :)

Nickolas was wonderful, polite and very helpful. It was smooth and easy booking a suite, changing my reservation and adding my kids. Thank you.

I needed a last minute to due to a family medical emergency. Eugene was so kind, helpful and knowledgeable. He made a rough time much easier. He got me a great room at a good price and kept me calm. Thank you Eugene!

Having just booked my hotel with Jeff at AmericInn in Watertown, SD, the entire experience was top-notch. Jeff took the time to answer many questions and was able to work with me on a few requests. He was very knowledgeable with respect to the area that the hotel is located in. I highly recommend calling Jeff to book your room!

It's so wonderful to find someone who provides such professional, fast, friendly service nowadays! Thanks so much 👍🏽

The motel we were going to book did not have a king size bed only double beds left. If you have a tall spouse you know a double bed usually are not long enough. He found us a nice hotel that accepted our cat and dog. Thank you!

Oscar was a joy to speak with. He handled all of my accommodations. Look forward to staying at your hotel. See you soon.