Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of BookOnline

BookOnline

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoo...


+45
See all photos
How would you rate BookOnline?
grey stargrey stargrey stargrey stargrey star

BookOnline Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Brenda R.
Unfollow Brenda R.
Share Review
Report Review

AC unit out
August 1, 2025

Everyone was great especially Christian and Tiffany. Got us in a little bit earlier and saved the day.

Date of experience: July 22, 2025
Michigan
1 review
0 helpful votes
Follow Bruce T.
Unfollow Bruce T.
Share Review
Report Review

A loft stay
August 1, 2025

My experience was good. She had a lot of information helped me through the process and everything went well and easy.

Date of experience: July 22, 2025
Arkansas
1 review
0 helpful votes
Follow Larry S.
Unfollow Larry S.
Share Review
Report Review

Good booking experience
August 1, 2025

My experience was quick and simple. The representative was helpful and friendly. He assured that I would receive my HH reward points. Thank you for the support.

Date of experience: July 22, 2025
Florida
1 review
0 helpful votes
Follow Theresa M.
Unfollow Theresa M.
Share Review
Report Review

Boynton reservation
August 1, 2025

Booking at Hampton Inn Boynton Beach. Representative was very professional and all my questions were ansered.

Date of experience: July 22, 2025
Idaho
1 review
0 helpful votes
Follow Natalie T.
Unfollow Natalie T.
Share Review
Report Review

Hotel reservation
August 1, 2025

He was so helpful and kind and went above and beyond to help me with my hotel booking. Happy Energy!

Date of experience: July 21, 2025
Sweden
1 review
0 helpful votes
Follow Barbara P.
Unfollow Barbara P.
Share Review
Report Review

Reservation
July 31, 2025

Angela was great! So kinds & patient. She was helpful & explained the cost & also what is available at the hotel. She did a super job!

Date of experience: July 21, 2025
Oregon
1 review
0 helpful votes
Follow Kelly P.
Unfollow Kelly P.
Share Review
Report Review

My review of Cottage Grove Inn
July 31, 2025

Josue helped me book a room and did a wonderful job in doing so. All my questions were answered respectfully. We always come to this motel when we visit and don't have any complaints.

Date of experience: July 21, 2025
Oklahoma
1 review
0 helpful votes
Follow DesiRae P.
Unfollow DesiRae P.
Share Review
Report Review

Great service!
July 31, 2025

Johnathan did a fantastic job helping me determine which room I need to change to and booking my reservation. He was very friendly and patient.

Date of experience: July 21, 2025
Washington
1 review
0 helpful votes
Follow Cliff C.
Unfollow Cliff C.
Share Review
Report Review

Booking direct
July 31, 2025

Neal was fast and efficiency at booking our room. He even gave me a promotional rate without having to ask for one. Great experience!

Date of experience: July 21, 2025
North Carolina
1 review
0 helpful votes
Follow Marie B.
Unfollow Marie B.
Share Review
Report Review

Lauren was a please to speak with and book our hotel stay. She answered all of my questions and was very patient when I forgot to give additional information. Thank you, thankyou

Date of experience: July 21, 2025
Florida
1 review
0 helpful votes
Follow Mary E.
Unfollow Mary E.
Share Review
Report Review

The young lady that helped me today was extremely pleasant thoughtful knowledgeable patient and kind. It was a pleasure speaking with her.

Date of experience: July 21, 2025
South Carolina
1 review
0 helpful votes
Follow Ronald C.
Unfollow Ronald C.
Share Review
Report Review

Reservation review
July 31, 2025

I called to make a reservation at a Hilton location in Glennville Georgia. The Hampton Inn was booked and I had a very poor phone signal. The customer representative, Jennifer, took my number in case we were disconnected and went over and beyond helping us find another place to stay. I was very impressed with the level of service and commitment to us as a customer.

Date of experience: July 19, 2025
Ohio
1 review
0 helpful votes
Follow Larry C.
Unfollow Larry C.
Share Review
Report Review

Mae was very courteous, friendly and professional while helping me make a reservation at the Delta Hotel in Toledo, OH. She was clear and concise and I completed the reservation in no time.

Date of experience: July 20, 2025
Florida
1 review
0 helpful votes
Follow Jackie B.
Unfollow Jackie B.
Share Review
Report Review

Wonderful service!
July 30, 2025

Adrian was, Very nice, personable and very supportive in my lack of technology. Super job! Thank you very much

Date of experience: July 20, 2025
Illinois
1 review
0 helpful votes
Follow Pamela B.
Unfollow Pamela B.
Share Review
Report Review

Topnotch assistance!
July 30, 2025

Humberto did a fabulous job answering my concerns, was efficient yet careful to confirm every detail of my booking.

Date of experience: July 20, 2025
Michigan
1 review
0 helpful votes
Follow Julie Ann D.
Unfollow Julie Ann D.
Share Review
Report Review

Catalina was Fabulous
July 30, 2025

Catalina went above and beyond to correct my reservations. I am arriving a day earlier than pre booked. After 8 phone calls, Catalina kindly, politely and most importantly patiently booked my reservation.

Date of experience: July 20, 2025
Virginia
1 review
0 helpful votes
Follow John L.
Unfollow John L.
Share Review
Report Review

Agustin - excellent
July 30, 2025

Worked with Agustin Excellent communication. & efficiency. Help in accessing special corporate mtg rate and was very promot

Date of experience: July 20, 2025
California
1 review
0 helpful votes
Follow Michelle Renee N.
Unfollow Michelle Renee N.
Share Review
Report Review

Excellent customer service
July 30, 2025

Baker was very helpful, professional and friendly, eager to help and knew how to provide what I needed.

Date of experience: July 19, 2025
Washington
1 review
0 helpful votes
Follow Eduardo R.
Unfollow Eduardo R.
Share Review
Report Review

New hotel booking
July 30, 2025

We had reserved 6 months ago to go on a cruise. But we had to arrive a day early so we reserved the Skyway Inn near the airport. We arrived and was a bad experience, the smell and location was on the ghetto side of town. We called Double tree to look for another room there was not. Eddie help us find another hotel, he was very very helpful. He got us a better quality hotel.

Date of experience: July 19, 2025
Texas
1 review
0 helpful votes
Follow Robert G.
Unfollow Robert G.
Share Review
Report Review

Reservation
July 30, 2025

Ana Karen, it was a pleasure to talking to you. She helped me find another hotel after my original hotel fell through.
Thanks for your help,
Robert

Date of experience: July 19, 2025