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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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She was helpful and personable! She was knowledgeable about this Hotel and offered me a free gift!
Thank you Penny you did a great job of finding up a room in such short notice. Very kind as well.
Ramses was polite and efficient. He didn't have a room on the night I needed but was great on booking a room nearby.
Excellent professional. I could understand good English. Knew many details that i asked about
Very pleasant & helpful attendant, Carolyn. The hotel we requested was not available, but she found us one nearby.
John Paul was extremely helpful. I am a senior citizen and don't always understand technology, but he was very patient and helpful.
I helped me get a hotel. She's an angel sent from GOD. L was feeling down and raised me up..
Called a Canadian phone number to Book a Canadian hotel while in Canada and was charged in US dollars
I Will dispute the charges
Marianne was awesome! She was so helpful and patient. I explained to her that I am a senior citizen and that some of the internet hotel bookings were not very user friendly. She was so understanding and made booking our three rooms fun! GREAT service!
Michael was very helpful, patient and kind. Thank you!
I was trying to book a room online and for some reason it just kept saying processing my request. So I called the hotel and spoke with David and he was extremely helpful and was able to complete my booking in no time. We have stayed here before back in 2019 and are looking forward to another visit.
This was probably the easiest reservation question I had and received the information back right away!
Matt was easy to work with and took my information and made me feel comfortable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members