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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
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Exceptional customer service, very professional, and so nice
The representative Deaudra eased a lot of my concerns. I let her know about the bad booking experiences I've had. She reassured me that she would get everything taken care of. I appreciate her for that
Neil was personable and professional. He works to ensure his customer is very satisfied with his service
Lucy was extremely helpful and efficient and very happy with her service. Thank you.
Extremely helpful and accommodating staff. They handled my questions quickly and had my reservations complete in under 5 minutes including the initial hold time.
I was not aware runaround I was booking through a third party
Wonderful experience! So nice and so helpful. She made things so easy for me and answered my questions about the hotel.
She was helpful and personable! She was knowledgeable about this Hotel and offered me a free gift!
Thank you Penny you did a great job of finding up a room in such short notice. Very kind as well.
Ramses was polite and efficient. He didn't have a room on the night I needed but was great on booking a room nearby.
Excellent professional. I could understand good English. Knew many details that i asked about
Very pleasant & helpful attendant, Carolyn. The hotel we requested was not available, but she found us one nearby.
John Paul was extremely helpful. I am a senior citizen and don't always understand technology, but he was very patient and helpful.
I helped me get a hotel. She's an angel sent from GOD. L was feeling down and raised me up..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tee, BookOnline is an independent travel network, offering reservations and exclusive deals for more than 100,000 hotels throughout the world. We understand that you were surprised to learn that BookOnline is not affiliated with the hotel where you made your reservation. We are sorry to learn of this misunderstanding. BookOnline tries to be as transparent as possible in disclosing that it is an independent travel network, which is not affiliated with any hotel. We have formatted our site to display our branding and disclosure that we are an independent travel network at the top of every page on our site. Also, we require each customer to agree to the terms and policies of BookOnline.com before completing their reservation.
Thank you.