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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I was trying to book the last room available at the closest hotel to Disneyland in 2 days. The online Hotels.com site wasn't working so I decided to call direct. I was able to talk with Jake and get the last room booked and can't wait to swing by Disneyland this week. Awesome job.
Perfect in every way! Had a good time caught lots of fish put a new engine in my model T and drove it to the sonic for a greasy cheese burger!
Jacob was awesome in helping me with my friend who had surgery and took spectacular care of us!
After I talked with you I realized that the funeral was on the day before the date that I booked with you. When I called back the guy told me that I could not change the date or get my money back.! No cancelation! I had to make a new reservation for the correct day. He said they could send a voucher to be used anywhere in the US but I can not get a response. Can you help with that?
Very friendly and helpful… highly recommended this service!
Ashley, she was highly professional. Clear and concise. She took time to answer all my questions.
Joey was very helpful. Thank you. We truly appreciate all the help you gave us. He was able to help us find a hotel last minute.
He booked me a reservation at a hotel that was over a hundred miles from where I was at. Then told me it was just a few miles to get there. I had been lost and it was after midnight when he did this. Now I'm broke down on I 75 waiting for AAA. I want a refund.
I was told I was paying $134 for one night but was charged $178. When I called back I was told $134 didn't include taxes or fees. It would have been nice to know the total charges.
Sweet and kind, willing to go above and beyond! Very helpful in searching for hotel I was looking for!
Very professional and courteous. Great job. He helped me with an over the phone reservation and made the experience very enjoyable.
We're coming to NYC to visit our daughter living in the East Village. Becky made the booking experience Easy, fully explaining All details & costs. I hope The Standard East Village will be as enjoyable as Becky was.
Saved us so much time and frustration. Last minute trip. Most everything was booked and Edgar found us an affordable place for the night
My Rep was very pleasant.
She explained all of my options and was very polite.
He Was Awsome helping me book a stay for my son friendly and fast service very knowledgeable to hotel what it has to offer
Amber was very sweet and understanding! She helped me out the best way possible and even got me a cheaper price than what I was about to pay! I'm very grateful to have spoken with her!
Horrible, didn't get reasonably price motel or hotel, the 1 he booked me at had roaches
Schedule a reservation by phone. He was very friendly and efficient.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Terry, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you,
BookOnline