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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Horrible, your electronic inputting of my credit card, verbally or through touchtone does not work and I've been more than frustrated
Amber was personable, polite and very helpful. She handled my reservation quickly and professionally. I am pleased with the service I expected and received.
Lindsay was amazing at getting us the best deal for our stay at the sandman in red deer. Super friendly and went out of her way to help us. Thank you Lindsay!
I specifically requested the Business rate for Outset Medical at the Element Santa Clara. I was charged for twice that rate
Adrian did a great job with suggesting hotels that got my needs. He was friendly and patient.
Candace was extremely helpful,friendly and professional. Great customer service! Thank you for helping me book my room.
The lady I spoke with was super friendly and nice.
Pleasant and efficient. Handled changes easily and politely. We did not feel rushed. Very complete about costs.
I didn't really know who I was calling. I thought it was calling the hotel but I got a customer service representative from book online and it was a quick and easy experience I needed to write. She gave it to me and told her I'd call back. She had no problem and it was just like talking to anybody locally
I was in a hurry and couldn't take the time to find a room. I got a room way cheaper and exactly in the area I need to be to meet my group in the morning.
I hate doing a lot of things online. I had a very bad experience in the past that has mad me extremely cautious! Carlos was very patient & did a great job of getting me a room! The high cost surprised me because online it was $210 & that included taxes!
Good job by Matt mmmmmmmmmmmmmm mmmmmmm mmmmmmmm nnnnnnn bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb
I called to get some Hotel pricey, info, and pet policy fees, Jacob was extremely helpful & professional! He kindly took his time which I greatly appreciate I have not booked yet because I have more homework for this trip, but I'm grateful for the extra info!
Melissa really worked with me in my crisis... booking.com says I cancelled my reservation at another hotel & we desperately needed a place to stay! She went to great lengths to ease my mind & get us booked!
Wonderful! Jacob was easy to understand, polite, courteous and very patient and helpful!
I booked a room at the Wingate by Wyndham in Moab, UT. I was charged $225 for this. Upon arrival I was told by hotel staff that I should have only been charged $155 plus tax. I'm very displeased by this deceptive practice.
I will be careful to not use your service again and inform others to also not do so.
Warren Chambliss
Itinerary # H*******
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members