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BookOnline

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoo...


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BookOnline Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Thank you Grace!
March 17, 2023

Grace was extremely helpful, polite and courteous!

Date of experience: March 17, 2023
Pennsylvania
1 review
0 helpful votes
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Excellent
March 17, 2023

He was very patient and professional. I wish him all the success. He gave me so much help and politeness.

Date of experience: March 17, 2023
California
1 review
0 helpful votes
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Excellent job by Samantha
March 17, 2023

Samantha help was awesome. She had patients helping me select the proper motel for me.

Date of experience: March 17, 2023
Arizona
1 review
0 helpful votes
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Great customer service
March 17, 2023

The customer service rep who helped us make our reservations over the phone was cheerful, helpful, knowledgeable and professional. She took time to patiently work with me to get exactly the type of room reservation I needed.

Date of experience: March 17, 2023
Oklahoma
1 review
0 helpful votes
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From Vegas
March 17, 2023

Samantha was great helping us find a room and getting us checked in.

Date of experience: March 17, 2023
Minnesota
1 review
0 helpful votes
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Very nice lady
March 17, 2023

Good experience helped me find a room for my granddaughters medical school graduation

Date of experience: March 17, 2023
Texas
1 review
0 helpful votes
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Better than good.
March 17, 2023

Nicole could read my mood and knew that my humorous voice while making truly $#*!y comments. She laughed. I liked that. Nicole also gave me the direct line to the front desk at the hotel I'll be at, which, I will make known, is freakin' not available in Google's wealth of knowledge. She deserves a raise. She should still work with people, but she deserves a raise.

Date of experience: March 17, 2023
District of Columbia
1 review
0 helpful votes
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Great customer service
March 17, 2023

Tanya was very friendly, courteous and efficient. Provided great customer service. Booking a room was stress free. Thanks Tanya.

Date of experience: March 17, 2023
California
2 reviews
0 helpful votes
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Love the service Nelli gave us!
March 17, 2023

My son was stranded 6 hours from home without transportation and then lost his bank card and was without money. After the motel folks said I couldn't pay over the phone, Nelli stepped in and arranged everything for us. She stayed on the phone while he got checked in to make sure there were no more problems.
Thanks again Nelli and God bless you!

Date of experience: March 17, 2023
Georgia
1 review
0 helpful votes
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Best yet
March 17, 2023

Our experience with the representative was great.He explained everything to us and made us feel like our business is important to us.

Date of experience: March 17, 2023
California
1 review
0 helpful votes
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Lindsey is amazing
March 17, 2023

She was very friendly, very knowledgeable and answered all of my questions. She didn't pass me off to someone else. Love her!

Date of experience: March 16, 2023
Kentucky
1 review
0 helpful votes
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Ease of booking room
March 17, 2023

Nicole was very pleasant and helped us secure a room for the night. We're traveling to visit my sister who is ill and appreciated the ease in making our reservation.

Date of experience: March 16, 2023
Virginia
1 review
0 helpful votes
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Great service
March 16, 2023

The service trip was very professional and and very detailed explaining the system polite and Curtis this is someone that I would prefer to deal with in the future thank you

Date of experience: March 16, 2023
Maine
1 review
0 helpful votes
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Jacks room
March 16, 2023

Excellent experience, Carlos was polite and friendly and very knowledgeable.

Date of experience: March 16, 2023
Ohio
1 review
0 helpful votes
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Every thing was fine, agent was very courteous and helpful. Will gladly use the service again.

Date of experience: March 16, 2023
Pennsylvania
1 review
0 helpful votes
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Lindsey called the local hotel I was booking to make sure she provided me accurate information. Thank you!

Date of experience: March 16, 2023
Texas
1 review
0 helpful votes
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Hotel Booking
March 16, 2023

Very nice and helpful with all my reservation needs

Date of experience: March 16, 2023
Wisconsin
1 review
0 helpful votes
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Detailed assistance
March 16, 2023

Reservation for wheelchair room process went fine, Leon was very helpful.

Date of experience: March 16, 2023
Georgia
2 reviews
0 helpful votes
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Stacey was patient, kind and a very knowledgeable planner. She deserves more than 5 Stars. The service she rendered is in a class called BEST!

Date of experience: March 16, 2023
Washington
1 review
0 helpful votes
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Excellent
March 16, 2023

Juan was very thorough, funny, and kind. No waiting just got it done making sure nothing was missed or misunderstood.

Date of experience: March 16, 2023