BookOnlineReviews 10,300

The experience was amazing an Ms Courtney was very patient as well as kind. Thanks

Kellee did a great job securing our stay tonight. Very professional with a friendly attitude. She made the experience very easy.

The attendant who took my reservation was very helpful and it was a quick process.

Kaneshia was very helpful in helping me decide what I needed. She also answered all of my many questions, politely and informative. I look forward to my stay in April.

Your automated reservation system was down yesterday. After wasting 30 minutes trying to make a reservation a called your 800 number to speak with a person. The bottom line is after almost an hour, two reservations were made. I only got one confirmation email. I only discovered what was done when I checked my credit card to make sure I had been charged for my room.

Great job very personable and informative and helpful

Was stuck last minute 9 pm trying to find a room in a pretty much fully booked city. Julie sneered my call, was kind helpful and patient. Offered me several selections that met my criteria even though hard to find. Whole process was so pleasant and efficient it really saved my night! Thank you Julie!

Good, except agent said pool was open and it wasn't. My son was highly upset

I wanted to call hotel directly but all call went to 3rd party booking. We are at the hotel and the room is NOT clean! The breakfast was waffles and some cheap cereal and a coffee thing that no one could even figure out how to use. I went to desk and they were unable to refund anything because it is thru 3rd party! Never again! Had I walked in off street I would have saved about 75.00!

Great customer service. The agent helped me with my question.

Spoke clearly, and enunciated very well. Was patient with my questions and was able to answer in full. Recapped exactly the reservation exactly as I requested. It was a pleasure talking to Don.

Could barely understand them. They didn't answer the only question I had for them without me asking 3 times. Not sure they even knew what hotel I was talking about.

I was able to book my room. It was an Extremely pleasant and process!

Was helpful and informative ver professional and patient

Cristopher was a great help with booking us our hotel. I had never booked one before and we were so tired after driving 16 hours and he was so patient with me.i appreciate the kindness and patience so much.

The agent who assisted me was extremely helpful, professional, and courteous. He was efficient and I am very appreciative of his help.

Excellent, easy, and Matt was very helpful and patient!

We had booked a hotel off of pictures and reviews. Got to the hotel and it was less than stellar. We could not stay there. So we called best western. And we were greeted by a real person that expedite reservations to a near by hotel. We very great full for the help and enjoyed our getaway with less stress. Thank you for your help.

I called to make a reservation, and Edgar was the single kindest, most pleasant, cheerful, yet most professional and efficient person I have ever had the pleasure from whom to book a hotel room. He deserves a bonus/raise!