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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
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Carolyn was super helpful and friendly. Made booking my last minute stay super easy.
I was rattled and confused when I spoke with Val. He was a very kind and caring individual. My reservation was worked out and everything went well thanks to Val! Excellent service!
Val Rocks!
Fawn was very patient with me while she provided me with the most affordable accommodations for my stay at the Hampton Hotel. She even compared prices of nearby hotels to ensure that I would be close to the main business that I desired and recreational places in Naperville. She was awesome!
Great job again I think the title states the obvious
This was a nice young lady, with a very positive attitude and very helpful
Scam all the way. Think you're talking to the actual hotel only to find out your an expensive middleman. I canceled the room and called the hotel directly and got the same room for much less
Very professional knowledgeable and helpful
He was able to answer all of my questions and verified the reservation
I am very pleased with my call, she helped me settle a very good hotel with what I needed for myself and my son
She did exactly what I needed, thank you so much!
I neede help making a reservation and she knew exactly what I neede and did it very quickly and efficiently.
Very helpful, patient and informative. Hope to get her the next time I'm making plans
I called to book a room for three days and the woman who answered the phone was pleasant, very helpful and efficient
I understood all details of my reservation. Explained cancel policy clearly.
Did a good job.
The service provided was efficient, professional and thorough.
ABSOLUTE pleasure to deal with. Very very helpful in finding exactly what I was looking for. I can't say THANK YOU enough.
I can't find my raincoat. I checked out of room 201. Do you have it? *******636
Went above and beyond to help me find my reservation and stayed on the phone to provide me the number to call with booking questions. Very professional. Thank you for the great experience
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eric, BookOnline is an independent travel network, offering reservations and exclusive deals for more than 100,000 hotels throughout the world. We understand that you were surprised to learn that BookOnline is not affiliated with the hotel where you made your reservation. We are sorry to learn of this misunderstanding. BookOnline tries to be as transparent as possible in disclosing that it is an independent travel network, which is not affiliated with any hotel. We would like to contact you directly to help with your concerns. To keep your information secure, please send us a message with the best phone number to reach you to go over your concerns.
Thank you.