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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I never give five stars but because there was no problem at all and it was very fast and hassle free I will give five stars excellent job.
Very helpful and courteous. I feel confident that my rooms are booked
Awesome she us very professional understood the situation with my family
Booking on the phone was very easy. Giovanna was very nice and answered all of my questions. Easier than booking online.
Good job, good personality. Helpful in finding my husband and I and 3 grandchildren a decent room for a decent price
Ashley listened closely to what I needed for my reservation and clearly confirmed all part of it.
What a relief!
Thanks again, Victoria
Chris was very friendly and helpful. Answered all of my questions and worked quickly and efficiently
Great. Danielle was helpful and to the point. Great personality as well
Easy and hassle free with the most polite person booking
Are 2 unsuccessful attempts I was helped my Amy who was super accommodating and personable and efficient with taking care of all my questions. She was so competent and upbeat
Rowena was very nice and very helpful. I tried to book online, kept getting kicked back. She booked my room and got everything settled.
Fantastic, friendly agent easy and quick
Disappointed they would not take AARP as AARP advertised discounted rates with your hotel
Call rep was very polite and very imfornative. I asked about the breakfast and other amenities and he was able to explain everything clearly!
Becky was really helpful and friendly. I was able to find the right hotel for our stay because of her help.
I was lied to about my reservation I was bookin late after 12 midnight she said are check out would be on Sunday the 5th and that was a lie and we was suppose to get wine that was a lie also
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members