BookOnlineReviews 10,229

Excellent customer service is so rare these days, but Armando is stellar in his approach. He is very friendly, efficient to inth degree, and super smart.

The virtual rep did well except for understanding my street address, email address and credit card number. Needs work interpreting unusual words.

It was nice and informative my caller did everything right she was patient and informative! Made everything nice and easy for me

After five hours of waiting for our flight to takeoff, it got canceled. The agent who helped me book a room for the night was helpful patient and kind. I appreciated this after the long day I had.

He was very patient and accommodating. He helped me determine how many rooms were needed for 13 people.
I appreciated his job knowledge in meeting my needs.

Booked over the phone with Mario and he was very friendly and helpful with a late night last-minute reservation. Highly recommend this service.

Did not trust the website as the information is usually outdated. Called locally and booked through Carla. She took care of everything.

I called the Vegas hotel and casino and I asked a lady if this was a casino and she said yes I also asked if she was a third-party and she said no she lied to me because when I got to the counter in Vegas it was a third-party. Also, she said they only had one room left with one king size bed for only one night that again was a lie.

I spent a while on the telephone, trying to get a reservation for four nights. I made it pretty clear that it was for four nights. The confirmation email I received had me booked for only one night. I called to see if someone could let me know the reservation and they also confirmed it had only been made for one night. Now I have to call back and wait again to talk to somebody.

I called the listed number and was very pleasantly surprised that a polite and efficient lady answered. She solved my problem very quickly and had me booked in my chosen room faster than my on line experience. I'm skipping on line next time and calling my reservation in, hopefully to this nice lady!

In this day and age it seems like excellent customer service can be hard to come by- but Demitricus was so awesome! He was so helpful with my reservations and it was actually a pleasant experience booking this room! He should teach a class on customer service to others! Thank you so much!

I needed a room for
One night to celebrate our son's birthday.
The date was a day before a college football game. There were no rooms available under $300. Bookonline found me a room for $176.
Saved us $$ and we didn't have to drive 2 hours after dinner.

I had a pleasant experience with the staff Assisting me and renting a hotel room over the phone, they were very polite and very helpful.

When we checked into the hotel. I asked about upgrading to a suit. I was told that wasn't possible because I booked from a third party. I was willing to spend the money for the upgrade. But was told it just wasn't a option

My experience was ok. He was quick, my information was secure and an email and text was received instantly after making the reservation.

I was on the Internet and it kept bouncing around, so I called. The gal was pleasant, helpful, and able to answer all of my questions I give her

Heide did a wonderful job helping me book my upcoming Comfort Inn hotel stay in Grand Junction, Colorado. I have stayed there before, and Heide helped make booking the next trip easier.

I was booking a room for one of my drivers that were coming through his city and I was paying for it and he was patient with my tech handicaps… As though it was just something he did every day and I appreciate his patience!