BookOnlineReviews 10,247

Called in the early morning hours as we were unable to get our rental car as scheduled. I told the agent we needed the room immediately, not after 3pm. I was assured that was not a problem. After paying, agent texted number to call hotel directly for shuttle service. I called the hotel to find out there were no rooms available. I called the booking number again and was told the room was non-refundable. I told the agent this was unacceptable as I communicated the room was needed immediately. I was told that they would submit the request and expedite it. I returned home yesterday, a week later, having never heard back. Earlier today, I submitted a problem report with my credit card company who immediately refunded the charge. Later in the afternoon, I received a text indicating the refund was accepted and would take 2-10 days to refund. That was the timeline I was told a week ago. I do not believe the booking company would have refunded the money had I not disputed the charge. They seem to be very dishonest.

Moises sounds in a hurry to finalize my reservation. I questioned about the cancellation process, he read the tip of the iceberg only i found out everything when he emailed me everything and it was too late to back out my card was charged. Will not recommend this kind of transaction. He should have sent the policy first before swiping my card. And he asked for my code at the back of the card, though I typed my card number on the keyboard why asked for the code? Did not feel comfortable at all with this transaction!

Called to book a room agent booked us a room 22 miles away from the airport. When you have one right across from the airport also told us that there was a shuttle bus that would pick us up and comes every 15 minutes. Nobody showed up called back your AI. Assistant kept talking over the person. I was trying to talk to to find out about the shuttle bus. So we end up having to get an Uber
And when we get here, the hotel wants to charge another fifty dollars for an early check in which the representatives never told us about.Now we have to sit in the lobby until three o'clock

Thought I was calling the hotel directly. My mistake. Reservation took longer than normal to make. Asked about a cheaper room as this was for a wedding stay. She said no this is the cheapest, prices change daily based on availability. Seemed odd considering this was a block of rooms for the wedding. Finished reservation and then went online to the actual hotel site and found a cheaper room. Realized I made the reservation through a 3rd party site resulting in a higher price and no option to cancel without a fee. Called back talked to another rep. No guarantee I would get a refund… very frustrated and I feel misleaded. Lessen learned!

I called to reserve 2 rooms for a wedding in May. Daniel answered my call, and he was fantastic!
He was beyond patient with me as I needed to check with another family member to make sure I had the correct hotel. I did have the wrong address, so I'm so glad I called and confirmed with her.
Throughout the entire call, Daniel was patient, professional, and funny! Give this man a raise! I couldn't have had a better experience than I did with Daniel

Making the reservation was very easy. He walked me through the process and was very professional while still being polite and friendly.