BookOnlineReviews 10,248

Hugo was a huge help to us. We were driving talking through the car phone and making a reservation for that night. He found exactly what we needed. Very nice gentleman!

While booking, Ignacio found me a lower price. The $ amount was not large but I appreciated the effort, all while being friendly, efficient, and helpful.

Cherry was a big help and made reserving my room a breeze. She was very friendly and welcoming. I hope I reach her again when I book

I sled for the holiday inn express on Lexington Virginia- mentioning that there was a block of rooms reserved with code VS1 for the VMI class reunion 4/12-15/2026. I was booked into the holiday inn express in Lexington Kentucky. And realized it after we disconnected and I got the confirmation email.

I had to call three other times to finally get Daniel who was exceptional.
He knew what he was talking about, didn't need to keep putting me on hold. Was able to take all information and did jam requests efficient and went over the reservation with us. Could not have been more helpful or pleasant.

The reservation agent was great however I was told by the Jefferson Headache center there would be a discount. Discount I was quoted was not very much at all. Plus I still had to pay for parking.

Even though I had many questions so kept him on the phone for longer than normal, he was very calm and politd. I shared with him that we have been guests at Larkspur Landing a number of times. H offered to make a special request for a 3rd floor room which he readily did. A fine employee to be working with the public!

My questions about pet accommodations were answered completely. The reservation process was fast and efficient. The host was courteous and attentive.

Looking to book a room for 2026, the calender is not open yet, as per person I spoke with. This is not his fault, its the hotel company's policy. Will keep checking back. Desk clerk was very polite and helpful. Professional.

Neil was very polite and friendly. He spoke very clearly and handled my reservation effectively. He also answered all my questions to my satisfaction. Very professional.

Julio was a shear pleasure to deal with!
He was very professional
Such a phenomenal asset to the company!
We had fun & a beautiful transaction 🥰
He told me I was a delight to chat with
Sure made my day!
Keep it up Julio!
Keep being you!

I was charged for 3 nights and the attendant gave me a two night reservation Issue yet to be resolved. The two attendants I have dealt with have difficulty reading a prepared script. HELP!

Shawn was super efficient and very helpful through the whole check-in process!
Shawn was very friendly and considerate with me taking my time!

Eugene did a great job finding the best hotel option for us in Memphis! Very professional and listened to all our requests. Very patient as well!

He did a fantastic job. Get us the room on a minute's notice. I appreciate all the help you gave and the time you spent adding to my day.

Ellen was very helpful in getting me 2 rooms for January 30 thru February 1 in Las Vegas. The original Hotel that I was looking to make the reservation for ended up being sold out during my conversation with Ellen on the phone. She found me 2 rooms at a sister hotel for those dates and was able to book those rooms for me.Ellen was very helpful and very courteous.

Experience was great. Lauren was very helpful and efficient. I would want her to be the agent on all my calls.
She's a keeper.

I called the hotel Joshua A helped me set up my reservation for December. Was knowledgeable and also ensure I would get 2 extra pillows... these are important to me. Can't wait to stay there... im really hoping this starts a great stay there

Manuel was incredibly helpful when I needed a reservation last minute. After driving all day, manual made a very easy for me to get a reservation at a lovely Holiday Inn express.