BookOnlineReviews 10,213

Booked a room on the phone instead of online because I wanted it to be with the roomsfor our wedding party. Christian told me it was the best price and non-refundable. I went online to check availability for a similar room and it was $300.00 less and mostly refundable up to 1 day before check-in. But I can't pick the room location online. Thats why I booked on the phone. I guess HE gets the extra $300? Disappointed.

Gisele
Was a very personable person to do business with. She was invaluable in helping me to get my reservation in a polite accurate manner. Great to do business with her.

Robert did an excellent job getting two rooms lined up for us in December. His voice was very clear, and I could easily understand every thing he said. He was also very personable Everything was explained to me clearly. Thanks, Robert!

Mark Jayson was great! Very patient with me as I tried to find the right room and extremely helpful. Everything you want in a representative. Great job!

Anthony quickly 'came to my rescue' as I was having difficulty navigating the website. He was very helpful and professional in his approach. Thank you for all your help!

The process of booking the hotel over the phone couldn't have gone smoother. If our stay at the Fairfield goes as well as the reservation process, we will be staying there in the future again. Thank you for your patience.

This person posed as a front desk worker over the phone of Days Inn. She told me they were full and said she could check the other local hotels and book me in. So she booked me into Best Western which seemed like a good rate. Only to be charged nearly double as it was charged in US funds when I'm in Canada. There was a lot of charge attempts on the card which we cancelled immediately when we discovered this.

Robert was patient, very professional and got me thru the reservation process quickly with best price for the room for my chosen date of arrival.

Booking a room was so easy. I called in and the service was excellent. The gentleman I spoke with was very friendly and within minutes we were booked for 2 nights no problem!

The agent was very detailed. She explained the check in/out procedures. She told me how much i would be spending per night and t he amenities that come along.

I called to confirm if I had booked a hotel room because I couldn't find a confirmation email. Turns out, I thought I did but I didn't! Roxanne was able to help me book one right away.

When I called Quinton welcomed me to Clarion Pointe Medford, he took care of my reservation very quickly and professionally. I've stayed here before very clean rooms, hotel staff is customer oriented me about breakfast is excellent. I recommend Clarion to friends and others looking for an excellent hotel stay. Thank you Quinton for excellent customer service.

She lied about the rate. I called her on it, saying I was looking at the hotel online. She immediately said the rate was high because it was the last available room, another lie. We got there to find an almost empty lot. Then she promised a gift card for the restaurant, which doesn't exist.

I booked by phone (I usually book online) because we are coming to support our grandson playing hockey. I am a senior and have trouble hearing. I could hear Jean and she was patient. She read back each bit of information I gave her and did not rush me. Thanks Jean.

Brenda was a delight! I found myself needing a last minute place to stay - due to an air bnb issue. There was no availability at the hotel I called about - she recommended and found me another place to stay, even closer to where I needed to be. She was so helpful. Thank you.

James was extremely helpful when I was in disarray about getting a hotel room during the government shutdown. He was friendly and went out of his way to find an available property.

Romela provided me with exceptional service my reservation. She was not only professional but also very personable, making the entire process quick and easy. Amazing service—thank you, Romela!

Very good, fast and professional, almost no wait time on the phone. Got exactly the room I wanted and actually saved few dollars with calling in.