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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Kim was very efficient, answering my questions in detail. She was very accommodating of our needs. She did an excellent job of getting us what we needed.
My booking was smooth! Carolyn answered every question & concern!
I had a great experience booking this hotel and the help she provided was a plus no question went unanswered qnd no question was a dumb question she took the file to hear m travel reasons and looked for what was best for me
The booking agent, Tamara was efficient, thorough and even had a humorous personality. A pleasure to speak with.
Excellent customer service very patient and kind and extremely knowledgeable as a representative for Holiday inn.
Spoke to Edgar very helpful and searched for a room for me with my requirements found me one very happy
Just getting information about your hotel in Atlanta Georgia...
Melissa was very helpful and looked at various hotels to assist with meeting our needs. Glad to have had the opportunity to speak with Melissa.
Carlos did great. There has been a death in the family and Carlos took any anxiety away.
She was professional and was very helpful. Great customer service
Was great talking to someone as my booking went great. Tried to do it online and it didn't go through. Speaking to a person was way more professional.
Did an outstanding job assisting me with my hotel reservation!
Friendly, knowledgeable, listened to me and what I was looking for.
Jennifer was very helpful on the phone, but she said she was giving me a number to the front desk of the hotel I was calling for, but it was to a national reservation desk.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members