BookOnlineReviews 10,201

Christian was very efficient, friendly and helpful. He got my booking taken care of in a matter of minutes and was very pleasant the whole conversation.

When my first choice hotel was not available, Jorge was resourceful to find an alternative hotel. I appreciated his persistence.

Jose gave me a super, positive impression of his customer service knowledge today. Your team is fortunate to have such a positive and technically gifted employee. Do your best to retain employees like Jose and you will reap the rewards of "no vacancy" at your hotel.

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I was quoted for a room at best Western with two queen size beds. When we got to the facility, we were informed that they had no queen size beds they had doubles. We were charged nearly $154 for a room for which we were quoted Roughly $98 at the front desk.

Carlos (booking agent on phone) was very informative, proficient, friendly, and helpful.

Will book again with Comfort Inn McLeod Trail, SW., Calgary, Canada.

-EG

Esteban (Steven) was very accommodating and pleasant. He helped us book a room at the Aliante quickly, explaining everything about the room, resort fees and cancellation policy. He's a polite and respectful man! Thank you for making it easy for us seniors!

Had a bit of trouble with the online process, was informed by customer service they had been having some issues. The phone call was very pleasant.

Made reservations for two staff members on company card and it was flawless…straight to business no delays no misunderstandings and outcome expected was delivered. Polite, courteous, efficient, and professional!

I've been trying to decipher the website and finding the same info on every room booking offer.
Very poor website, so I called in direct to the reservations call center, and Alyssa Mae was able to not only answer all of my questions and confusion, but also suggest better options to fit my needs and expectations.
I was about to find another hotel, but Alyssa made everything perfect and so easy.
AWESOME!

Very deceptive and misleading. Thought I was on official site for best western. When I asked directly about this it was neither confirmed or denied. Ended up paying about $40.00 more than official site. Non cancellable and non refundable. You are CON MEN, DISGUSTING!

Called to make a reservation for my mother. Agent wasn't fluent in English and we had to repeat things. He also didn't offer the possibility of discounts for my 89 year old mother. Called for our own reservation after and that agent immediately offered AAA or senior discount. Can we get the discount applied now? Jacquelyn Duemling.

Mira made the reservation process pain free. It was a quick process, very easy. Although there was an issue with my credit card, Mira was able resolve the issue with little or no difficulty. Mira is an asset to Marriott family. It is employees like her that will make me return to Marriott for future stays!

Melissa was very friendly and professional. She answered all my questions. I can't wait to stay at Home2Suites.

Thank you Melissa

Very easy & quick booking call. I travel alot and will say this call and confirmation process was nothing short of world class.

Thank You

Terrible…. Thought I was booking directly with the front desk of the hotel but instead it was Priceline from a different country. They screwed up our room, couldn't cancel the reservation. There fraudulent control over the hotel website is misleading as hell. I will be posting this on social media and contacting Holiday Inn corporate

When making my reservation I asked if parking was free and I was told YES but upon arrival there was a charge for parking. Front desk person didn't care that we were told over the phone that parking was free and was very dismissive.

I just wish we weren't lied to.

Lastly, upon check out a printed total bill for the room was not provided even when we asked for it.

Bad customer service and we won't stay here again.