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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very polite customer service representative. Thanks for the assistance with our hotel booking
Tamara provided excellent assistance to me in making a reset at your hotel.
Mervin did an excellent job helping me cancel my reservation. He was friendly, knowledgeable, and helpful in every way. He made the process quick, easy, and painless. I really appreciate his assistance.
Barbara was so very helpful and personable answering questions.
Fast convenient hospitable service courteous professional
We are frequent guests at the Springhill Suites in Columbia MD and have always been extremely satisfied with everyone from making reservations thru check out.
I spoke with Opare to make a reservation and cannot believe that she is a reservations representative for the Springhill Suites. She needs extensive retraining. She was rude and hung up on me. I did call back and had a very pleasant experience with Jada. We have our reservation and are very appreciative for her professionalism. It's people like Jada that makes an Opare experience forgettable. Thank you Jada.
Excellent service, helping me to find the right place in a busy area.
Appreciate the Reps friendly, professional manner that was above and beyond to make sure I got a booking.
I told her I needed an extended time she said she wou try to accommodate
I book reservations for the person I work for quite often and I was nicely surprised by how wonderful, honest, thorough, professional, kind and patient Hayley was! Customer service (which seems to be lacking these days) is still around and Hayley is the example! You're lucky to have her.
Rooms would sell out by the time I processed my card. Then it wouldn't process when I did get a room. I called the Reservation line and was done in 5 minutes. So just skip online and just call!
Very pleasurable experience. Your patience was appreciated.
Quick response from Susan very polite. You just felt comfortable in your conversation with her wish I could find more people like her when I have questions or matters to be dealt with. She is a charm
Gretchen did a great job, during a chaotic situation I was dealing with.
Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members