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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I told her I needed an extended time she said she wou try to accommodate
I book reservations for the person I work for quite often and I was nicely surprised by how wonderful, honest, thorough, professional, kind and patient Hayley was! Customer service (which seems to be lacking these days) is still around and Hayley is the example! You're lucky to have her.
Rooms would sell out by the time I processed my card. Then it wouldn't process when I did get a room. I called the Reservation line and was done in 5 minutes. So just skip online and just call!
Very pleasurable experience. Your patience was appreciated.
Quick response from Susan very polite. You just felt comfortable in your conversation with her wish I could find more people like her when I have questions or matters to be dealt with. She is a charm
Gretchen did a great job, during a chaotic situation I was dealing with.
Thank you!
Ashley was very helpful and efficient. I appreciate that she answered all questions.
Agent was right on it. Saved me $s by checking discounts. Reservation completed in 10.mins.
Callled to make reservation. As usual got a helpful person and the task was completed quickly and thoroughly.
Very very friendly and knowledgeable. And had patience. Thanks Barbara.
Good job and got booking done
Appreciated the help and patience
She was very helpful and full of information about the whole thing! I'd definitely be a return customer and will call for the remaining of my traveling adventures!
Helped with getting the best room for my dad and I
Pretty efficient, though it took prompting for the agent to get our simple name correct.
I had made a reservation, but did not have a reservation number on hand because BW mis-transcribed my email. I'm disappointed that BW did not call me when the reservation email bounced, but the agent did a terrific job of sorting things out.
I spoke with Daviedra and she was able to find a close hotel at a good price, helping me very much. She has a most pleasant demeanor and was very helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members