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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Super attentive, a lovely person, I loved it for your patience
I was hitting dead ends trying to book a hotel that was pet friendly. I was afraid we were going to miss the wedding. Finally Giovanna was able to help us get a room and our older dogs can go
Reservation rep did a great job. Quick and easy and answered all of my questions :)
Giovanna was awesome to work with. She found the best price and was customer friendly
Eric was an awesome assistance in my reservation process.He was very active in assisting me with my reservation queries.
Very helpful and accommodating. Pleasant to speak with very kind and considerate.
Grace was very nice and professional! She knew her job and was very polite!
Extremely fast, and painless process. Patient and respectful, while I try to make decisions, including reviewing the star ratings with me.
His patience and understanding was refreshing and impeccable! He deserves a raise!
Reservations were made for a hotel that did not have any rooms available. Cancelled in the correct timeline and still have not received a refund 4 days later. Have been calling and emailing nonstop and keep getting the run around. People on the phone say they can't help and every email just gets a response that we received your request, reply with any comments. TOTAL SCAM COMPANY! We contacted AMEX to file a dispute and have been refunded what they were trying to steal!
Great...very cordial and helpful professional and spoke clear english...
My experience with this gentleman was very good he was very helpful and polite his energy was great he made sure that I was completely taken care of and informed! I would absolutely hire Corey as an employee if I had a customer service company!
Very helpful, polite, and understanding. He went out of his way to accommodate what I was needing and sneered questions.
He was polite and helpful excellent service we'll call again for a reservation for another time
Lauren was amazing and very helpful you need to keep her on and give her a raise because she did everything she can to help me thank you very much. For having such a valuable employee
Very polite and knowledgeable.
Loved speaking with him
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members