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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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He was very patient and answered all my questions two
Excellent assistance in locating a room. She listened to my requirements and found a fit!
Experience was great very helpful pointed us in to the right direction. You should definitely give this woman a raise.
Me ayudo mucho dándome optioned para nuestra estadía en nuestro viaje a nuestro estado! Le agradecemos mucho!
Nice, polite and ready to provide alternatives. I believe she went beyond her duties to answer my questions and help me find a hotel room
Cory was wonderful answering my questions.now I am even more excited to come there in a Few weeks!
This was an ongoing difficult experience. The quality inn phone number is 775–4 28–0300. I had called it for four hours, and kept getting a busy signal. So I had to resort to call the new reservation line. Pamela had no ability to confirm my reservation and when she called the number she got a busy signal also.
Pamela was at least the third person I talk to. The first person gave me the wrong phone number to the Hampton Inn in Fallon, and the second person I talk to hung up on me.
And overall very frustrating experience
This was my first time booking reservations and Francis was excellent in knowledge to give me a wonderful experience
Very helpful
Pleasure to deal with on the phone
Quick easy and painless
Asked specifically for oversized parking because we are pulling a travel trailer. Assured that picture of large parking lot could accommodate us. Not true and had to park on the street. Can I send you the parking ticket if we get one. Paid for king bed but given a queen. Can I have a refund?
Very pleasant to talk with the booking agent, she was very helpful and patient
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members