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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Ashley was very helpful with booking our room. She was very informative.
April was able to reserve a room for me at Comfort Inn, in Antioch, California. She was also able to search if the hotel is close to the cemetery where we are attending a friend's burial. It was a great friendly conversation. She deserve a raise!
Michelle was so much help and got us all hooked up! Excellent customer service
Carolyn was very nice and helped me book my hotel with no worries.
Very good experience. Right now I'm in the room and love it. Thanks
Thank you so very much Tania for your wonderful and very professional communiqué! Today You are definitely my Angel - Much Appreciated.
It was like talking to a preprogrammed robot, you didn't listen to what I was saying. I had an offer for free room.
Very helpful and pleasant, and very negotiable. I wish all reps were as helpful as she was.
Rating a five star did an excellent job of finding us a decent hotel
Wrangling an economy room in Boise apparently is difficult due to large ongoing activity- Amber gave it a good try.
He tried his hardest to suite my needs for a hotel.
She was very nice and helpful with my reservation and answered all my questions
Very fast, friendly and efficient. Explained in detail room rates and availability.
First you would not give me the rate for the code I gave you even though you said you had rooms available. You told me I had to take a more expensive room. When I tried to clarify why you told that you told me to call back when I decided what room I wanted. Then TOU HUNG UP ON ME! You get a big fat 0
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members