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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I wanted a hotel and he gave me the wrong area and no cancelation policy when I did go to cancel 20mimutethat's when I found out they do
I needed help for a full month stay and she was wonderful
It was a good experience. Santiago was friendly. He added extra notes for handicap room and late arrival.
Amber is very pleasant to talk with she did the best she could in helping me try and find a room in Whitehorse Yukon.
She was very helpful, kind and pleasant to talk to
Had no problems with the representative and listened to all my requests and answered all questions without hesitation
She was very helpful in finding me just the right room and hotel.
Very accommodating, took his time to help us. Was able to understand him very well.
Great job by Carolyn. She was very professional, knowledge, clear, and personable.
We check in and walked into the room it was it was disgusting had roaches and the smell of cigarettes was unbearable. We walked in and walked out. We did not stay not even for a moment. I would like management to contact me
I had an inquiry about the reservation I was making on a hotel website and thought that I had called the hotel reservation agent. I had quickly googled reservation number for the hotel I was booking with and this was the number that came up. The agent who answered said hello, I see you are trying to make a reservation at the MADE hotel, he did not answer saying he was from "Booking Online". I explained that I was on the hotel website, making a reservation and had a question regarding the rate and wondered if the hotel could accommodate my request. The agent told me that he was unable to accommodate but could help me book the stay as rooms were at a premium. I explained I had it on the hotel website and had already entered all my particulars but would be equally happy for him to book it for me. Once again, I assumed he worked for the hotel. At no point, did the agent say he was from "Booking online" and at no point did he say there would be a service charge for me to use his services. I feel that the entire service provided was dishonest and fraudulent. The agent took advantage, knowing full well from tge enquiries that I made that I believed I was speaking to a hotel agent.
When I realized I had not booked directly through the hotel I was furious. I reached out to booking.com and as it was too close to my departure, I was hesitant to attempt to cancel the reservation as I knew I would likely incur further costs therefore I contacted Booking.com and requested they refund the booking costs but they were unwilling to and did not address or acknowledge any responsibility. Thankfully the hotel was excellent and said that sadly this type of fraudulent behaviour happens frequently.
It has taught me a lesson in the future and hope that others take note.
Rebecca understood what I needed and the whole process took just minutes.
The agent was extremely helpful, understood our situation — renting a room in a hurry for our daughter who is two states away!
Professional and kind and made sure that everything was done correctly. He did not rush me but was patient and polite. I appreciate his professionalism.
When I spoke to Alberth I was listened to without being interrupted I was given the information I was asking about. Very polite and professional booked our room explained check in check out. Made sure I understood all information. Made me feel that he cared about our comfort of the room.
Amber was most helpful in finding ding us great accommodation for a great price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members