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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
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I needed to cancel a booking. On the phone I was told to press 2. I did that and it was a disaster. I was disconnected repeatedly. I am not
Going into the whole mess. I decided to call back and press 1 for new bookings and I got
Andy who was very professional and did everything correctly. Thank God for him.He
Was outstanding.
The representative could not understand me and I had spell out words. I finally gave up
Called very late for a room in Mt Pleasant, WI but needed pet friendly room. Was told it was available but when I showed up was told no pet friendly rooms were available by site Manager. Was told I should have called front desk and not 1-800 number to book. That needs to be fixed so both are on same page. Fortunately, they found a room to accommodate me but was not an easy process.
Very horrible experience! I canceled my reservation two days later and these people refuses to return my money! Up to this point I am still waiting for my refund to my card! It's been about two to three months now and I am still getting the run around! I explained to them I do not want any voucher, I just want my money back! I am going to get my lawyer involved if I do not get any results after this! I promised you'll I am not going away, I am asking for the last time, can you'll please please refund my money? H-******* and H-*******
She was incredible! I had a complicated issue with many questions and she spent the time to address them ALL and was extremely patient and so pleasant.
We are 3 60ish ladies on road trip, seeing the sights around Oregon.
10 pm, and we are in the Eugine area foolishly thinking we could find a room at any exit... Yea, no... Found one, for $400... no way. Called a couple of chain hotels to find out all their locations sold out. Tried finding a room online, but some of the sites wouldn't allow us to make a reservation for that night - guess it was just too late in the day.
Called Book Online and got Timothy. He spent 36 minutes on the phone with us, looking up online and calling locations in a 50 plus mile radius. Then, when he found one we could afford and get to, called them to make sure we got the room, and sent us happily on our way.
Timothy, you were our Night in Shining Armor! Thank you!
My experience booking with BookOnline was very pleasant and was professionally done by Juan! Thanks very much.
Sincerely, David Singer
Awesome. Love her! So easy. So kind. So understanding. Never had this experience before making a reservation. She deserves a raise!
Very helpful and pleasant. Did extra checking to get us in the hotel we were inquiring about.
Catherine was very nice and friendly! We just weren't in the same time zone. When I said I was stranded at the airport and needed a room tonight which was at 10:30 pm in Seattle, a room was booked for the following night. I realized the mistake 5 minutes later. Unfortunately there were no rooms and I spent the night in the airport. I'm planning on a full credit.
I had a really great experience trying to book a last minute room at the Comfort Inn in Palm Dert California. The gentleman walked me through the entire process and with his help I was able to get it booked. Thank You!
10...
Timothy exceeded my expectations with helping me find a place to stay despite the original place that I called about was sold out. He heard me out about my price range and helped me reserve an alternative location. Definitely need more guys like him! 10 stars!
It was very easy with her she explained everything to my knowledge and she got me a room and I think her very much because the others that I talk to couldn't do anything and I really appreciate her
Paige was fabulous. Her skills & customer service far exceeded expectations. It was late and raining and a somewhat long & trying day. Paige is a bright spot of sunshine and we are grateful. Thanks so much.
Couldn't help me with a simple question. Had no number for the sf hotel. Said "you can google it" in a sarcastic tone. Won't be giving this place business.
Giovanna was nice, and super explanatory about directions and address! She was very helpful and friendly
Great experience,very helpful. Got thru right away and making my reservation was very efficient.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members