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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The representative was absolutely great patient and knowledgeable to my needs
This guy was a trickster and he was not giving me the right prices and he was just trying to make a sale but I found out he was on the stating the price just lock me in two and nonrefundable situation
Lauren was a delight to work with finding me rooms at a difficult time of year!
I spoke with Jennifer who was delightful. Very helpful and I could understand her. The best is she looked and looked and found us the 2 rooms I needed. Thanx
I called and told Ramses that I wanted to inquire about day passes for Great Wolf Lodge and he told me I had the wrong number and I was in the middle of trying to ask him could he assist me in finding the right number to call and he literally just hung up the phone right in my face in the middle of me talking he didn't say bye or nothing! I feel like he was very very rude!
Giovanna was very nice, explaining things along the way making sure that I understood everything. She ensured that I was getting the best price.
I spoke with Jennifer, who assisted in placing our reservation at Sleep Inn, Reboboth Beach, De. She was great, a pro's pro.
Great experience just kept getting disconnected and had to call back twice. Ashley did a great job!
She was a pleasure! Very prompt and helpful! I really am happy with the service I recieved today. And will be using you guys again!
Trying to book a hotel reservation at Hilton Las Vagus Navata. After hours of trying to communicate with others at the Hilton, she was most efficient and as well as realized the Hilton did not pay her a penny! With out her customers there would be no Hilton Hotel. Many.
When I got to hotel, I had two rooms booked & apparently I was charged for two rooms. When I called, I told you I had tried to book online but after I tried to reserve, it said no rooms available.
Jennifer offered to check other local hotels within my price range. Excellent job.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members