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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Laura was terrific.
She found exactly what I asked for in a very short period of time which I very much appreciate.
Thanks a bunch!
A very patient operator and seemed to know his job.
Will attend August 4 but my experience with Samaria was great!
I was not sure what we needed and Amber was patient and helped me navigate to what we needed.
Experience in hotel reception and really good he did I'll send the job and provide me with all the information and I command him on the job
My reservation agent fulfilled my request quickly and efficiently. He was personable and courteous.
My hotel booking agent was very knowledgeable and very helpful in booking my room, and also securing a great price for my stay.
Thank you so much! Great job!
Alan did an excellent job. He looked at several options with me and really took is time. He was very patient and answered my questions. When I said more that once that I was sorry it was taking so long, he kept saying," no problem". He was as excellent
I was convinced to make a reservation through this third party and my room had no AC on the first night. The hotel is willing to comp me for the first night but can't because my reservation was done through this third party. I have contacted them 3 times about this with no resolution. All I get is the run around. Very unprofessional will NEVER use them again.
Helpful and answered all my questions about getting our military discount
Jose was over and above helpful with our reservations. Well informed and delightful to speak with.
Very patient and nice and extremely trying to ext end y
If I would have known this is a third party I would have never gone ahead with the reservation I end up paying over $200 a day for two rooms which is over $2,000 for 5 days on a rip off!
This lady did everything she could to help me out. She was super and caring too!4 star to her!
Juan did his best to line us up with another property when the hotel I picked was booked. He was very conscientious!
Dawn was an exceptional customer service rep - friendly, efficient and professional. The call was answered within seconds. Dawn listened to my travel schedule needs, then searched surrounding areas to source the best hotel deal. Her immediate follow up was terrific. Since additional travel plans were still pending, Dawn sent a text link so I could easily book the great hotel deal directly once plans solidified. This is what a customer experience should be - a pleasant, helpful experience with a person who demonstrates by tone of voice, questions and recommendations that they sincerely care about the customer and take pride in providing exceptional service.
Great customer service! Very helpful and patient with me for I've never booked a room before. Very friendly with a great phone voice
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members