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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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My experience with Jordan was great. He spoke clearly and thoroughly went through each step. He made sure that I knew the price for my hotel rental. He was also very patient with me when giving my information to him.
Good experience to agents he really do help me and my sister book our rooms
I was charged double price for rooms and was never sent a confirmation email. I got screwed!
Easy to understand and he listened to and understood my needs and special requests. Highly satisfied with his customer service.
Edgar was very nice and able to help us find a place that fit our needs.
Superb customer service, very pleasant and professional
My experience has been wonderful and was very pleased with ending results.
Amazing experience! Phenomenal! Booked same day and was able to get a room!
Very nice patient kind and professional. Took time and explained all my options for the rooms.
I just spoke with Dawn and was able to book a room with no problems. She was so helpful and very nice!
Very nice lady and very helpful I don't ever do this my wife usually does it and couldn't get a nicer person
Great service.from now I will be using your booking line
Charybdis was efficient,patient, and accommodating. She took over from a previous agent and helped me procure a room at the best western plus.
I called To make a reservation over the phone while a severe thunderstorm. Came down while we were on the phone. I am terrified of storms and he stayed on the phone with me. The until I could pull to the side of the road to safety to complete the transaction. I have bad anxiety and he was so kind. Thank him personally from me and he deserves a raise and to be acknowledged for his excellent customer service
I am partially deaf and have a hard time understanding booking agents. I just spoke to the friendliest agent of which was very helpful and could understand every word she said. Having a good day here
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members